Left a £200 deposit on a ds3 only to find it had outstanding finance on it! The company has totally ignored all my phone calls. I have also had to pay £25 for the log book! Please do not use this company

Uninterested sellers with a complete lack of customer service. Said to call back to pick up car next morn. and didn’t call back at all (after 3 missed calls and multiple texts) Lovely cars to buy but service is a total letdown

Absolute c**ts. Don’t waste your time here, these types of people deserve to have COVID and never live to see another day. Absolute low life’s, worst cars, worst service. They should be shut down

I bought a car in September and even whilst buying I received bad service with no calls answered and no texts responded to, when I was trying to view cars. I was viewing one, and after my long drive I got there to be told it had sold. I eventually found a car I liked however was told before I test drove it that it needed a new battery. Waited a few days and then test drove the car and bought it. Didn’t take long before the car stopped working. I got no responses from cleakheaton and was very disappointed. It is very temperamental and I cannot believe that a new battery was fitted when they said it was. It doesn’t start some days and I have had it looked at and they said it’s the battery. I was appalled by the service. AVOID at all costs!!!

I would give zero stars if possible, I wouldn’t recommend this garage to anyone, atrocious customer service, they thought it was safe for me to test-drive one of their vehicles which the bonnet catch was broken, they tried selling me the vehicle with two bald tyres, they never advised me that the drivers side wheel arch had been in an accident! They’re just a few things from the huge list of issues which I encountered, I would highly recommend for you to check the entire car if you do buy from them, as I’m sure the vehicle will have issues which they won’t tell you about. Very dishonest company! AVIOD THIS GARAGE IS A MUST!!

Like many other reviewers here had a terrible experience buying a second hand car of Cleckheaton Motor Sales. Utterly untrustworthy outfit, Car was not roadworthy which could easily have resulted in a serious accident on the motorway when we took it home. The bit in the legislation that callous traders like Cleckheaton Motor don't want to know about (and don't want you to know either) is that under the 2015 Consumer Rights Act you are entitled to reject the purchase of any goods if they are not not of satisfactory quality or faulty or not as described. You can ask the seller to fix the problem (not something I would recommend with this company) or return the good/vehicle and ask for your money back. We had quite a job convincing the boys and girls at Cleckheaton that this was the case, but eventually got our money back. Would advise anybody to steer well clear of this dealer, but if you have already bought a car of them and have issues with it, get some good consumer rights advice, such as Which! Legal.

I bought my vehicle a year ago been up and down England never had a bother so got it in at vw for the cambelt and water pump changing received a great service. That was until I drove home and a fault appeared less than 15 minutes on the road. Took back to the garage and they told us it was the coolant pump and they said it was just a coincidence that it had and electrical fault. I was told the cost was going to be nearly £400. Upon investigation I found the part only cost £70 elsewhere and they were charging £150 for this and the rest on labour. 40 minutes after they phoned they had completed the job so this meant they were charging me £250 for labour for 40 minutes work which I found extremely unreasonable especially when an hours labour is only £80. Upon questioning this they took off £105 from the bill but I was still unhappy with the costing. Upon collecting my vehicle I found the member of staff at the desk was very helpful but unfortunately the other member of staff that came out to talk with me about the work was very un professional and rude. I am not happy that I have to leave this review as I have never left a review for anything.

My son bought a car from them and they said it had 3 month warranty ... on driving home we noticed a knocking noise so had it MOT when we got home and it failed something wrong with suspension £150 To get it repaired. Tried ringing and messaging garage and they won’t answer the messages. Terrible customer service I wouldn’t advise anyone to buy a car from this company. Should be closed down treating genuine customers this way.

I bought an Audi A4 from Cleckheaton Motor Sales in December. I would love to say that I am satisfied with my car, but I can't. The list of parts which need replacing is endless. Air con pressure switch, suspension lower arms, rear lights were leaking water into the boot space (new seals were needed), front wheel bearing started making loud droning noise yesterday which also triggered ESP/ABS fault on my dashboard, front passenger brake pad wear sensor has been bypassed, now I need to replace an entire harness. Most importantly, the driver side front wheel arch started to corrode and I can tell it has been cheaply fixed my spraying some pain over it. The problem is , this cancelled my 12 year corrosion protection warranty offered by Audi. If it was left as it was, I could make a claim with Audi and get it fixed free of charge. Now I am left with hundreds (if not thousands) of pounds for the repair bill. I went to Cleckheaton Motor Sales to save myself the risk of buying from a private seller. I thought by going to a car dealer, most faults would be fixed, not covered by tin spray to maximise profit. I only drove this car for 2 months, 1000 miles and it is barely roadworthy. I was expecting more after paying £6000 for a premium car. I regret buying a car from Cleckheaton Motor Sales and I wouldn't recommend them to anyone, unless you fancy a rebuild project.