8 reviews from our car dealer reviews community
Leave a review for Stoneacre Derby
Leave a review

8 reviews from our car dealer reviews community

Leave a review for Stoneacre Derby
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"Great service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was booked in for a service, this visit was quick and efficient and straight forward. Lisa on the desk couldn’t have been more kind and helpful. She was great and a credit to the team, thank you for the service team too!!

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"Great service"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Will always recommend this dealership great service especially from a lady named lisa she was most helpful in all aspects well done to all.

"STONEACRE FIAT DERBY AVOID!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

STONEACRE FIAT DERBY! AVOID AVOID AVOID! Cinch chose this garage to complete repairs on our newly purchased car. Let's start with personnel, Dan on service reception was a complete let down from the moment we met him. He was rude to my wife when collecting the courtesy car. His people handling skills didn't get any better when speaking with me when I had to constantly chase for updates as he never and I mean never called me with updates he promised. Also be prepared to hang on the line for 15 minutes before it tells you they can't take your call and cuts you off. Dan then gave us information regarding repairs that was not accurate and said the car was being fixed under Fiat warranty when I new the warranty had expired. He also told us Fiat would supply us a like for like electric car when that was not correct. Dan constantly made mistakes and gave us no confidence in his service. I complained to his manager who also lied to me and when I reminded him of our conversation he still denied it. He loved to tell you he had 30 years experience but his short term memory seems to be very poor like his service department. Now the technicians could not work out the software issues. I joined a Fiat forum and found it was known issues and I found the updates needed to resolve. I then had to email them to the garage. Why can't the garage have this information?? Useless no interest in doing a proper investigation. They just want to bill you for more labour hours a complete joke. I escalated my complaints to the regional manager and asked for feedback after his investigation. You guessed it I never heard from him! Save yourself the stress and over priced labour repairs find a reliable garage. Peter.

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Anonymous in response to STONEACRE FIAT DERBY AVOID!

AVOID - STONEACRE DERBY SHOULD BE CLOSED DOWN. I have exact same issues, with an MG they have had my car two weeks , charging £170 for basic diagnostic check then saying it had found 5 faults and needs a further £650 of checks. Now had car two weeks , saying they have to keep going back to MG tech to get advice on next steps . They cant provide courtesy car. No detail on what they are doing . Today told doing CU, APK checks on the "brains" of the car. Never heard such absolute bullshit . An APK check is a Dutch abbreviation for a random car check in the EU to check a cars roadworthiness. There is no such thing as a CU check? At least I have kept written details and times of all communication and recorded last two phonecalls, in readiness for legal action.

"Distance buying"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw a car on line. Negotiated trade in online and arranged delivery to cleethorpes branch at my first available day. Kept informed throughout the process. Given plenty of time to inspect the car on arrival and also time for a test drive. Excellent support from Sam from Derby and stoneacre Cleethopes too. Guided through handover tax etc by Sam and the vehicle was ours. Super smooth and super easy process thanks to Sam and his team at stoneacre Derby. Couldn't fault in any way.

"Fantastic service throughout from Sam"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really fantastic service throughout entire process. Kept up to date, friendly, efficient and welcoming

"Very Friendly"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can highly recommend that you visit Stoneacre Deby. The staff are incredibly helpful and very knowledgeable.

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"Friendly and efficient "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the staff at Stoneacre Derby ( Sue and Greg ) to be very friendly, helpful and efficient. I felt comfortable dealing with them , thank you from Denise and Alan

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"Very happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to thank Stoneacre Clock Garage Spondon Derby for there great service susan and all their staff were all very courteous and and made experience of buying my new car so enjoyable cant praise them enough derek moss one very happy customer.

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Dealership Information

Stoneacre Derby is an Franchise dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
8 reviews4.3 out of 5 stars — Rated Very Good
Excellent
6
Very Good
1
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Stoneacre Derby
    Clock Garage Nottingham Road
    Derby
    Derby
    DE21 7GW

    Get in touch

    01332 300456
    https://www.stoneacre.co.uk/dealership/stoneacre-derby

    Opening times

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    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Derby

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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