STONEACRE FIAT DERBY! AVOID AVOID AVOID! Cinch chose this garage to complete repairs on our newly purchased car. Let's start with personnel, Dan on service reception was a complete let down from the moment we met him. He was rude to my wife when collecting the courtesy car. His people handling skills didn't get any better when speaking with me when I had to constantly chase for updates as he never and I mean never called me with updates he promised. Also be prepared to hang on the line for 15 minutes before it tells you they can't take your call and cuts you off. Dan then gave us information regarding repairs that was not accurate and said the car was being fixed under Fiat warranty when I new the warranty had expired. He also told us Fiat would supply us a like for like electric car when that was not correct. Dan constantly made mistakes and gave us no confidence in his service. I complained to his manager who also lied to me and when I reminded him of our conversation he still denied it. He loved to tell you he had 30 years experience but his short term memory seems to be very poor like his service department. Now the technicians could not work out the software issues. I joined a Fiat forum and found it was known issues and I found the updates needed to resolve. I then had to email them to the garage. Why can't the garage have this information?? Useless no interest in doing a proper investigation. They just want to bill you for more labour hours a complete joke. I escalated my complaints to the regional manager and asked for feedback after his investigation. You guessed it I never heard from him! Save yourself the stress and over priced labour repairs find a reliable garage. Peter.

Saw a car on line. Negotiated trade in online and arranged delivery to cleethorpes branch at my first available day. Kept informed throughout the process. Given plenty of time to inspect the car on arrival and also time for a test drive. Excellent support from Sam from Derby and stoneacre Cleethopes too. Guided through handover tax etc by Sam and the vehicle was ours. Super smooth and super easy process thanks to Sam and his team at stoneacre Derby. Couldn't fault in any way.

Really fantastic service throughout entire process. Kept up to date, friendly, efficient and welcoming

I can highly recommend that you visit Stoneacre Deby. The staff are incredibly helpful and very knowledgeable.

I found the staff at Stoneacre Derby ( Sue and Greg ) to be very friendly, helpful and efficient. I felt comfortable dealing with them , thank you from Denise and Alan

I would like to thank Stoneacre Clock Garage Spondon Derby for there great service susan and all their staff were all very courteous and and made experience of buying my new car so enjoyable cant praise them enough derek moss one very happy customer.