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I had two wait two months for my car to be serviced. When the time has come they took my car and brought it back with a scratch on the passanger site. When I told them about the scratch they refuse to take the blame saying that the scratch was there. I asked them to proof with evidences but they were not able to do that. I was also asked to pay an extra £89 for the break fluid even if I told them that I have a TLC package already payed for. Found out that they also charged me twice for the TLC. My car was brought back unwashed. This is the worst experience I had since I bought my first mini in 2015. All other mini centers did a great job except the last one, Mini Celmsford.
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Shocking, bought a cooper s advertised at 23K on the clock and all paper work said 23K, after handover and all paper work completed a few weeks later I noticed the miles look high and I looked at the paper work and it was over 10K miles extra. I mentioned it to the sales people and they blamed me for not checking, which put my back right up, so I asked for a full refund or to let me put more money in towards a new car. It felt like they laughter at me when I mentioned that and they said “we will of you £250 good will gesture”, which I turned down. I told them I’m taking them to court as I’ve got all the paperwork of miles advertised and I phoned Inchcape and they confirmed it was advertised at 23k on the clock. After a huge fight they refunded me the money to put me in a newer car, but the stares and they way they all gang together made me feed intimidated and bullied. also it is disgusting that the manager and the sales person tell you to leave a 5 star review, if not leave no review at all. Do not go to Mini Chelmsford!!!
Tom Smith at Cooper Mini in Chelmsford was very proffesional with a personal touch and put you at ease straight away, was informative and couldn't do enough to help you find your dream car.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Cooper Chelmsford Mini
Colchester Road
Chelmsford
Essex
CM2 5PG
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