In July, I had my car’s door locks repaired under warranty at Audi Coulsdon. A few days later, one door began making a rattling noise. Weeks passed, and the noise worsened, so I booked another appointment with them. Today, I was told I’d need to pay £240 for further checks, despite my car being under warranty and the issue likely stemming from their initial work. This is unacceptable. Audi Coulsdon damaged my car and is now trying to charge me for it. Completely untrustworthy and unprofessional. Avoid this dealership.

The after-sales customer service from this showroom is absolutely evil, especially after spending 30k upfront on a new "approved used" model. I've received no responses to emails or calls for weeks, even up to now. At the time of purchase they ask for a positive review, which explains all the 5-star ratings you see. They are scammers. Read the previous 1-star reviews, which mention the same issues. Just a few days in, I've had problems with tire pressure, a blown fuse in the buttons, seatbelt issues, and non-functioning front sensors. You wouldn’t expect such poor quality for 30k. Still no response to date. Avoid purchasing unless you want sleepless nights and stress. They are thieves.

Had a great experience with great personnel in an equally great setup. I highly recommend this dealership to others for sure!

Highly recommended excellent management

I would like to thank Sam (Business Manager) who has taken the time to provide the most exceptional customer service. I cannot fault anyone in the Branch. They made me feel relaxed in what I thought would have been a very stressful experience. The aftercare also has been wonderful. Damion was the actual salesman and again, exceptional customer service.

Got invited to a VIP Electric Car show at Coulsdon Audi. Arrived only to be told that that there was no-one there who could do a Business purchase so left after a total waste of time. Over the years the number of times that calls never get returned, sales staff who are due to meet you don't turn up. Truly one of the worst car sales places I've ever encountered...

I have very good experience at Audi , Iga the dealer was very good girl and very friendly I’m very happy.

I have been to Audi showroom with my family with intentions to buy an electric car. Upon arrival I have been greeted by the receptionist with an attitude. Firstly, demanding an appointment, secondly treating us like we were a timing waster. After a while a sales man approached us and asked few questions to say that he was busy and were calling his colleague to help us. We waited long time and my wife became embarrassed and wanted to leave. To conclude, we decided that that situation was just draining our energy and we left. THEY LOST A POTENTIAL BUYER that was very happy with TESLA customer service and sales attitude. Happily waiting for my Y Model. AUDI, pay attention to your staff and management.

Went yesterday morning around 11am with a view to buy a Q5, asked for help and was basically dismissed. They only had one other customer in the showroom, but were told they were ‘busy’ and one of the sales team would be ‘with me shortly‘ after waiting 15 mins for someone to become available, I just left. Really terrible customer service here, and not the first time. I would avoid at all costs.