Car recalled for amn allegedly unsafe fault. Dealership totally failed to plan ahead and have the parts available so left me high and dry for emergency requirements with no vehicle available to collect my family retuning to the airport following an extremely traumatic funeral where a young mother had died leaving an orphaned child.

I had a very positive experience with the sales executive George Green when I bought my car a month ago. He was very friendly, honest and quick to respond when emailed. When we raised our concerns regarding paint scratching on the door panel, he acted promptly and quickly took the car to the servicing department who sorted it out. I would highly recommend him and the company as a whole.

Visited the Chelmsford site yesterday afternoon with my partner to look for a used Mokka, We spent a good 10 minutes on the forecourst looking at a couple that we were interested in. No staff outside on the forecourt and there were a number of potential customers milling around. Went inside to find no staff on the shop floor either, was seen by 3 members of staff hiding in the offices as the back and after 5 minutes standing around not one of them aknowledged our presense, even tho they had clearly seen us waiting. As we went to leave one of them finally appeared and asked if we wanted something? Told him that he'd taken to long to see us and that we were leaving, to which his resonse was "whatever" I hope this is just a blip in customer service either that or all these 5 star reviews are fake, but rest assured we will be taking our business elsewhere. We will also be conacting the mangement tomorrow to lodge a formal complaint as that level of contempt is disgusting. Cannot give zero stars otherwise it would have been zero stars all round

Hi recently purchased a car from county motors sales executive Brady Benson very polite and helpful. Could not wish for a better experience buying a car which is a large transaction. Brady made for a very relaxing experience. Would certainly recommend to Family and friends. Thanks Brady.

Sales executive Shamim Ahmed has been very proficient and given excellent service.

Highly recommend, purchased a 2nd hand car from Brady and he was great. He answered all our questions and the team did everything they could to get us in our new car as soon as possible.

Collected my Mokka Elite car yesterday from CMW Chelmsford. Nick who I saw initially was very helpful and professional. I asked for a test drive which was organised in 15 minutes and I asked Nick to accompany me which he was happy to do. I was undecided about the purchase, however there was no hard sales talk or pressure from Nick. I subsequently decided to purchase the Mokka 2 days later. Brady completed the transaction professionally. (Nick was on holiday),Brady was extremely helpful and and answered all my questions,. He took the time to sync my mobile and set up radio stations, also explained the various functions associated with the car. He was very concerned that I was happy with the car and his explanations. Both Nick and Brady were brilliant, at no time did I feel under any pressure to purchase a car. CMW offered me a good part exchange price. Thank you Nick for tank of fuel, much appreciated,. I would have no hesitation recommending CMW to family and friends. P.S. a third sales person was also very helpful when I called at the showroom .

In early May I purchased a Mazda 2 (67 REG10,300 MILES) from Nick at County Motors Chelmsford - very friendly and efficient However after less than 600 miles FIVE warning lights came on and stayed on I phoned Nick on August 19 to ask if he could speak to someone in Repairs to perhaps shed some light on this After a while from Natalie who took all my details then said the car would have to be booked in but not for THREE weeks and this would cost £137 JUST FOR THE DIAGNOSIS.

Just like to say thank you to Ollie Bright at County Motor Works in Chelmsford for the service he gave me.