Gave great customer service and was very welcoming

Absolutely fantastic service by Tia in the showroom, gave me all the info I needed to help me purchase my car!

Purchased a Mercedes Gla from Mercedes Coventry in July 24. When I test drove the car every fault that was found the sales person Hasan advised this will be put right. The service is absolutely incompetent and not met to standards. The vehicle was bought in good faith and I was advised all work that needed to be would be completed however on the day I went to pick up the vehicle this was not the case and I was left waiting 3 hours just to pick up the vehicle on the day. They firstly made me sign the paperwork and then took me to the vehicle. This I call a sales tactic. The car was covered with white polish and the plastic wheel arches above the tyres were not even fitted properly. The black trimming around the car had all white polish. Looked like a back street garage had valeted the car. The sales person Matt who was assisting me was going in and out with the polish and cloth to clean the car while I sat there watching him. Since then I have no end of problems with the car week by week. They have picked up my car twice now to rectify issues and driven my car more than myself clocking up milage. Driving it from my location to Coventry which is 30 miles there and 30 miles back. Even though you tell them you do not require a courtesy car they are very persistent that you need to have one Surely this should be a customer choice not theirs. My vehicle is a 2019 Mercedes Gla the panoramic roof rattles when driving their service team checked this and found no fault. How ridiculous. You can clearly hear the noise when your driving the car. It's like your dealing with a back street garage that fobs you off. Mercedes strive to deliver excellent service not in this case with this branch they provide awful service and cause nothing but stress to the customer. The team leader Hasan and senior manager Arjun are useless they have no customer care skills. Clearly there is training issues. They make the customer feel at fault and cause the customer stress. I have sent this company 34 emails going back and forth but they do not care. I made numerous telephone calls but again got nowhere. Once this company have your money they really don't care about the customer. This branch has caused me nothing but stress. They sell a cover which they promote as smart guard warranty however this is a car care plan which they sell as 3rd party but they don't make the customer aware of this. Mis selling it as smart guard warranty. I did not receive paperwork as a direct debit was taken I looked at the company and contacted them they were called car care plan ltd. If you are considering buying a mercedes vehicle do not use this branch they will over promise but under deliver. The wording of complaint is something this branch does not does understand or take seriously. Just a word of advice inspect the car on the day of pick up and if you are happy with everything then sign the paperwork, do not sign the paperwork on the day before you see the vehicle otherwise you can incur problems like I did. On the day of negotiations if you like the car and decide to go ahead with it they will ask you to do a goggle review so they can look like a reputable company, again word of advice do not post a goggle review until you pick up your vehicle, where you are happy or not post a review at this point. At least this will show a true reflection of how to branch is treating customers. This branch seriously needs to be investigated.

Both Libby and Peter were extremely helpful and pleasant during the purchase and collection of a second-hand mercedes.

We weren't sure what we were looking for then Magdelana approached us in the showroom with a smile. We asked to see some of the used A class available in our price range, we instantly fell in love with 220d she showed us, From start to finish Magdelana was attentive and personable. Great service

Peter Ghosh was very professional from the beginning, firstly with a test drive and then finding the car I wanted and answering all my questions. The whole process was managed swiftly and professionally from the initial contact to the hand over of my new car.

Had car just over 6 weeks, terrible shaking when braking, contacted them, just palmed us off with saying car was checked, we had Mercedes engineer out, who told us all 4 discs badly warped, Numerous phone calls and emails later, we took car to Mercedes Cardiff, who contacted Coventry Mercedes, telling them the fault, they then had to send them a video which they did send to Coventry Mercedes, car has been collected , they have had it a week and still no news what’s happening , Friends and family cannot get over such terrible customer service. Especially coming with Mercedes warranty and only having car for such a short time