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37 reviews from our car dealer reviews community
Leave a review for Mercedes-Benz of Coventry
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37 reviews from our car dealer reviews community

Leave a review for Mercedes-Benz of Coventry
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"Very poor handover"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a Smart car and picked it up on 30th May 2024. We had so many issues which we outlined in an email in reply to a request for a review. Because of the issues we thought at least we would get a phone call - all we received was a standard email reply. The whole experience with this dealership has left us extremely disappointed and although at one time we were considering purchasing a Mercedes vehicle all this has forced us to have a re-think and will now be looking at other luxury car companies.

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"Professional approach"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Joanne was extremely professional in her approach to our car queries, We spent an hour in her company discussing our wish to upgrade our B class for a newer model and she was most helpful.

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"Great Customer Service - Peter Ghosh"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Walked into showroom to view EQB as thinking of this for my next company car. There was no EQB in the show room however asked Peter if they was one elsewhere and he showed us a demo vehicle and then arranged for test drive the following day. The whole experience was excellent with friendly helpful service and will now be ordering a new EQB..

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"Very successful purchase"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought the car of my dreams with the help of Gaurav Takiar who was informative and polite. He resolved a couple of minor issues without any bother after a couple of days. Was very pleased with all the people involved with my purchase made me feel very important although it was probably not the biggest sale of the day. Would definitely recommend.

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"Exceptional customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arrived at Mercedes Coventry at a minute past 4 on Sunday 7th April We realised they were closing but was still made to feel welcome as we wanted to look at part exchanging our A200 against a newer model so just wanted to have a look. We were introduced to Mohammed Uddin what a lovely young man, he went above and beyond to find us a suitable vehicle all in his own time, so very kind of him so I had to leave him the glowing review he deserves. I wish more companies would adopt this kind of customer service. Thank you to all at Mercedes Benz Coventry, be seeing you soon.

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"A200h in white"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

was dealing with katrina greenway about the car very helpful with my inquirys send videos just the road tax was too dear so didn't buy. But I would keep you in mind for next time many thanks mr phillip pick

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"Very helpful-person Kat sale lady"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Its oure first mercedes but if not Kat was with us very understenig person very friendly helpful probobly we never buy this car-we so lucky we met Kat---but company should be very proved have people like Kat-thank You Kat thank you Mercedes

"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Considered this to be a very relaxed and informative experience no hard sell just the interest of the customer's needs. Wanted to buy a car from the staff not neccessary the brand. Did not buy a car this time but would recommend the Dealership.

"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Massive thank you to Libby, who dealt with us from the minute we walked into the showroom making us feel welcome and continued to be helpful until we left with our new car. Absolutely love it, great experience and would definitely return if I ever change it.

"Fantastik Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had the pleasure to purchase my new van from this dealership, David has helped me with the whole process being very proffesional knowledgable and friendly! He was on top of everything making the purchase smooth and pleasant, i would highly recommend David for your next future purchase. Many Thanks!

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Dealership Information

Mercedes-Benz of Coventry is an Franchise dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
37 reviews3.5 out of 5 stars — Rated Average
Excellent
22
Very Good
0
Average
2
Poor
8
Terrible
5

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  • Contact Information

    Address

    Mercedes-Benz of Coventry
    3 Wheler Road
    Coventry
    West Midlands
    CV3 4LA

    Get in touch

    024 7648 0633
    https://www.inchcape.co.uk/dealerships/mercedes-benz/coventry/

    Opening times

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    Dealership Statistics

    59%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes-Benz of Coventry

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
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