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We bought a Smart car and picked it up on 30th May 2024. We had so many issues which we outlined in an email in reply to a request for a review. Because of the issues we thought at least we would get a phone call - all we received was a standard email reply. The whole experience with this dealership has left us extremely disappointed and although at one time we were considering purchasing a Mercedes vehicle all this has forced us to have a re-think and will now be looking at other luxury car companies.
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Joanne was extremely professional in her approach to our car queries, We spent an hour in her company discussing our wish to upgrade our B class for a newer model and she was most helpful.
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Walked into showroom to view EQB as thinking of this for my next company car. There was no EQB in the show room however asked Peter if they was one elsewhere and he showed us a demo vehicle and then arranged for test drive the following day. The whole experience was excellent with friendly helpful service and will now be ordering a new EQB..
Reviewer has confirmed their email address
Brought the car of my dreams with the help of Gaurav Takiar who was informative and polite. He resolved a couple of minor issues without any bother after a couple of days. Was very pleased with all the people involved with my purchase made me feel very important although it was probably not the biggest sale of the day. Would definitely recommend.
Reviewer has confirmed their email address
Arrived at Mercedes Coventry at a minute past 4 on Sunday 7th April We realised they were closing but was still made to feel welcome as we wanted to look at part exchanging our A200 against a newer model so just wanted to have a look. We were introduced to Mohammed Uddin what a lovely young man, he went above and beyond to find us a suitable vehicle all in his own time, so very kind of him so I had to leave him the glowing review he deserves. I wish more companies would adopt this kind of customer service. Thank you to all at Mercedes Benz Coventry, be seeing you soon.
Reviewer has confirmed their email address
was dealing with katrina greenway about the car very helpful with my inquirys send videos just the road tax was too dear so didn't buy. But I would keep you in mind for next time many thanks mr phillip pick
Reviewer has confirmed their email address
Its oure first mercedes but if not Kat was with us very understenig person very friendly helpful probobly we never buy this car-we so lucky we met Kat---but company should be very proved have people like Kat-thank You Kat thank you Mercedes
Considered this to be a very relaxed and informative experience no hard sell just the interest of the customer's needs. Wanted to buy a car from the staff not neccessary the brand. Did not buy a car this time but would recommend the Dealership.
Massive thank you to Libby, who dealt with us from the minute we walked into the showroom making us feel welcome and continued to be helpful until we left with our new car. Absolutely love it, great experience and would definitely return if I ever change it.
I had the pleasure to purchase my new van from this dealership, David has helped me with the whole process being very proffesional knowledgable and friendly! He was on top of everything making the purchase smooth and pleasant, i would highly recommend David for your next future purchase. Many Thanks!
Reviewer has confirmed their email address
Mercedes-Benz of Coventry is an Franchise dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Mercedes-Benz of Coventry
3 Wheler Road
Coventry
West Midlands
CV3 4LA
024 7648 0633
https://www.inchcape.co.uk/dealerships/mercedes-benz/coventry/
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