Never again. The salesman was our 'best friend' when he wanted to sell us a car but the minute he had our money, the customer service stopped. When we went to collect the car, the satnav didn't work, the tyres were extremely borderline (our reliable tyre company said the car should never have been sold with those tyres on), there was masking tape around the grill even though the car had supposedly been through the valet department, there were marks on the body work that I had to polish off (I'm pretty sure this car never even saw the valet department). I could go on and on, and as for the lack of communication, well, when they promise to ring you back, take it with a very large pinch of salt... I think they only have an incoming line, not an outgoing line! I have bought several Merecedes over the years from other garages and I have always been really pleased with them but it's safe to say that I will never be going back to Merecedes Benz Coventry (Inchcape) and I will also be warning my friends, several of whom also have Mercedes cars.

Took my car for diagnostics and repair and was charged over 700 GBP. A few days later the Engine management light came on again. I called MB and I was told to return the car for a check. A day before my appointment. I got a call to say i had to pay for diagnostics. It made absolutely no sense and all I see is a business looking to rip off its customers.

Unfortunately I had a fault with my roof mechanism on my SLC, with the roof stuck down (fortunately it was a dry day!!!) I took my car to Mercedes Coventry and was assisted by a very efficient and helpful lady called Leanne Brown. Despite it being a ‘drop-in’ visit and the workshop looking very busy, rather than turn me away to seek assistance through the Mercedes Recovery programme (with a loan vehicle), she organised a mechanic to have a quick look at the vehicle to see if there was a simple quick fix …. so after only a 15 minute wait, a mechanic called Rich Nightingale took the car away and 20 minutes later advised he had traced the fault, replaced some faulty switchgear and the roof closed perfectly!!!! I feel this was exemplary service as they could have easily sent me home to go through the longer winded procedure which may have resulted in my car towed to the same garage and my having the hassle of a loan car … all of which could have taken hours that I did not have on what was a manic day!!!! So a negative, into a positive thanks to Leanne and Rich :-D

We, unfortunately, bought a new E class in 2016. Very expensive mistake !! The car has had recall after recall, fault after fault , several on-going. They keep “fixing” the faults only for them to fail again within days & weeks. It failed to start Dec 2017, none of them no why however they still declare the car to be perfect. It appears that the enjoyment of owning a new Mercedes E class is in taking it to the garage all the time to be fixed and dealing with a lack of customer service that is unrivalled in my 44 years, I will be collecting my car tomorrow and I may as well book it in for a few weeks time. The only good thing is that there are copious drinks and biscuits in the garage whilst you wait,

I have had to give this dealership one star to leave a review, it doesn't deserve that. Over the past 14 months I have been let down by this dealership with its poor service. All seems to stem from the top as most of the staff.s attitude to service is the same. Hence will never buy a new car from here again.

Ordered a part for my Mercedes from Mercedes Benz of Coventry (Inchcape), the parts department ordered in the wrong part, refused to give me a refund, insisted it was my mistake, I have been working on cars for 30 years, so knew what part was required. I had to take the incorrect part as the parts department would not refund me, I have spent thousands over this years at this Dealership, I wouldn't recommend them to anyone, staff were brilliant & I had built up a good Rap our, I don't think the Parts Manager valued myself as a long term serving Customer. This dealership was not helpful, ignore tick underneath.

Mercedes Benz in Coventry have got the worst after-sales service. AVOID!