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Couldn't fault a thing, really easy to book in, saw to me on time, no delays, car was serviced, cleaned and ready for collection earlier than expected. Everybody I spoke to was perfect and always happy to help.
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to Spot on
Good morning Michael, Thank you for your 5 star review. We are glad to hear that you found booking into our service department easy and you had a good experience whilst in the dealership. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
I was really shocked, but impressed to receive a follow up call after my Golf had its service, they called to check I was happy with the experience, that everything was done on time, and the staff were helpful and polite etc. I've never had that before and think its such a lovely touch. I was extremely happy with everything they did, they were lovely guys and very thorough. Perfect experience for somebody who doesn't like dealing with cars and servicing, MOT etc. Thank you again for your amazing customer service from start to finish, and even after!
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to A-Z perfect customer service
Good Afternoon Alex, Thank you for your 5 star review. We are thrilled that you had a perfect experience with our Aftersales Team at Crewe Volkswagen. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
I've bought many cars before in my time and I've never come across a main dealership with such fantastic sales staff, especially Mike who guided me through the purchase, he was superb. He was knowledgeable, helpful and always called me back if he said he would. We purchased a VW Tiguan, its mainly for my Wife and the kids, and its perfect for it, very practical but a nice motor at the same time. Its brand new so in immaculate condition and drives like a dream. Zero concerns or complaints and we will be more than happy to shop here again when we are due an upgrade.
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to Nice upgraded family car
Good Afternoon Mark, Thank you for your 5 star review. We are thrilled that you have found the perfect family vehicle from our Crewe Volkswagen dealership. The VW Tigan is a versatile vehicle. Mike will be delighted to read your kind words . Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
Mike was amazing so helpful and polite and he made the buying experience streamline and simple. It was a lovely experience and one I would recommend to others wanting to buy a new car.
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to Polite and helpful salesman
Good afternoon Haroon, Thank you for your 5 star review and for taking the time to visit us in our Crewe Volkswagen Dealership. We are thrilled Mike and Team made your customer journey with us amazing. We trust you are enjoying your vehicle and It is kind of you to recommend us to future customers Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
Me and my partner have had a number of cars with Crewe Volkswagen and we always take them back for any maintenance work, they go for a service regularly and they always do health checks on the cars to let us know where they are up to. The staff are always so friendly and polite, just really nice people to talk to. I've never had any issues with them and I've always felt they bend over backwards for us as customers. The garage comes with my recommendations.
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to Life time customers
Good Afternoon Lucy, Thank you so much for your 5 star review. It is always lovely to hear from our lifetime customers . We will cascade your kind words to the dealership as they will be thrilled to hear from you . It is great that they always go the extra mile. Thank you once again for your loyal business to the brand and our dealership. Sharon - Swansway Motor Group
Great customer service, everything was carried out on time with no delays, the team looked after me and my car. Thanks.
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to 👍
Good afternoon Paul, Thank you so much for your 5 star review. Your comments will assist others who are considering using one of our dealerships. Thank you for your custom. Sharon - Swansway Motor Group
I took my Beetle for a service to Volkswagen in Crewe and everything was great. I really liked that they explained everything to me that they had done and gave me paperwork for it too. The customer service is lovely, everybody is polite and friendly and the booking process is super simple! I recommend taking your car here for services!
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to Super service carried out!
Good afternoon Miss C , Thank you for your 5 star review. We are delighted that our Aftersales Team looked after you and your Beetle. Thank you so much for your recommendation to future customers. Sharon - Swansway Motor Group
keep away from these people they are just just after your hard earned money, after sales you'll regret.
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to KEEP AWAY
Good Afternoon Mukhtiar, Thank you for your 2.5 star review, It is never our intention to have an unhappy customer if you wish for me to look into your customer journey please email at Sharon.taylor@swanswaygroup.com with some details and I will cascade this to the dealership. Thank you for bringing this to our attention Sharon - Swansway Motor Group
Explained what I wanted and Volkwagen Crewe found me the perfect car. Thanks Luke Murphy you're a star.
Reviewer has confirmed their email address
Sharon from Crewe Volkswagen in response to Great service
Good Afternoon Sandra, Thank you for your 5 star review. We are thrilled that Crewe Volkswagen helped you find your perfect vehicle and we trust you are enjoying ownership. Thank you so much for your business . Sharon - Swansway Motor Group
I booked an appointment today at Crewe Volkswagen to view, test drive and talk through purchase options at Crewe VW. On arrival the Salesman Steve who was supposed to dealing with us was now engaged with a walk-in. A young lady who was still training acme and spoke to us in his absence. She took us to the car we had come to see, but knew very little about it. We asked for a test drive, the car was fitted with trade plates and the young lady told us that we could only drive around the block.... apx 1 mile, as it was rush hour I then had to suggest that we go a little further to get the car over 30mph she told us that because the car was new they didn't want too many miles going on it ? Back at the show room we told VW Crewe what we thought of them and walked away. Our intention was to have a good look at and perhaps buy a brand new VW Tiguan, a range topping R-Design 240. I have received better service from a back street car dealer. Unprofessional and Incompetent. Das Welt ? Not this world, never, not in Crewe anyway.
Crewe Volkswagen is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Volkswagen models. All vehicles come with the warranty and Approved Used benefits you would come to expect when purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Volkswagen!
Deals in: 4x4s, Cars
Manufacturers: Volkswagen
Franchise Dealership
| Excellent | 18 | |
| Very Good | 0 | |
| Average | 1 | |
| Poor | 0 | |
| Terrible | 1 |
Crewe Volkswagen
Third Avenue
Crewe
Cheshire East
CW1 6XZ
01270 864446
https://www.swanswaygarages.com/volkswagen/contact-us/crewe/
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 17.00 |
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