Myself and my wife visited this company on the afternoon of Friday 6 August with the intention of looking for a suitable vehicle to replace our own - there were 3 sales representatives in the main showroom one of whom was on the phone obviously on a business call whilst the other two acknowledged our presence but were busy on their smartphones too busy evidently to consider enquiring as to whether we might require any assistance. Having hovered around for a while in the showroom for a while in the hope that either of these two employees might trouble themselves to leave their phones alone and possibly sell a car, we gave up and had a wander around the cars on sale and ourselves identified possibly 3 or 4 vehicles that might have been suitable for our needs. During that time at least two other individuals employed by the firm walked past us or was manouvering a vehicle near to us, but again no approach was made to us along the lines of "can I help"? For example!! We left very glad that we had not purchased a vehicle over the Internet as the level of service, or rather, total lack of customer service is staggering - I have no idea how such an outfit can survive with such a high value level of stock which must require a fast turnover combined with an incompetent staff Avoid would be my recommendation.

Without doubt the most horrendous experience from a garage, zero stars is far more appropriate. We found a vehicle we liked on-line so more than half the work was already done for them and travelled for over an hour to view the vehicle. We looked over the car and quite liked the look of it although they weren't even able to lift the bonnet!! We asked if we could take it down the road for a test drive and didn't want to go far as the weather was awful and it is an hours journey for us to make and is hard to with the little one but had another car to view tomorrow and wouldn't decide until we had seen both. The owner then came over and rather rudely said that we could not test drive the car without committing to buy it and suggested we view the other car first and come back even though we had already explained the circumstances I have test driven many cars over the years when buying and have never come across such a pitiful, arrogant and darn right rude approach to car sales. We are utterly disgusted by this treatment and quite surprised that they are actually in business with such a ridiculous attitude, this should have been made clear before we even made the journey. It is quite clear that the owner is just in it for the hard sale and a quick buck and clearly doesn't understand that modern consumers tend to back down at such an aggressive and rude approach. If you want to be pushed into buying a vehicle then this is the place for you but if you like to consider your purchases as most intelligent consumers tend to then I suggest avoiding this place at all costs. Well done Cross Keys thanks for wasting our afternoon, but at least you lived up to your name although I was more fuming than cross - grrrr