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Having had a horrible expensive disaster and been cheated by TrustFord in Aberdeen trying to buy a ford car, I cautiously asked Cupar about their stock and the had exactly the one I wanted although the mileage was slightly higher than I would have liked . I found them very helpful , we did have a couple of minor issues at point of collection but they went out of their way to resolve this which will hopefully be completed soon . My big hate is no proper handbook with the car although they gave me an online one, it is never the same. One of the young salesman , switched on with technology has helped me a lot but has now gone silent without answering all my queries
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Took the car (3-years old and bought at the branch in Cupar) in under warranty to have underlying fault fixed. Had to pay for the investigation under warranty and the fault wasn't fixed. Booked the car back in whilst warranty was still active, as the fault was causing the car to not start on numerous occasions. Took the car in and left it for over a week and the fault was identified by the garage but they wanted further payment to fix it. Asked why as the issues was not resolved when previously at the garage. Paid the garage again and went to collect the car, but the car wouldn't start. Spoke to the garage and explained how disappointed we were and if they know the fault exists, why do they not just fix it. They said we would need to pay. Still under warranty? The staff we dealt with were nice but said their hands were tied. Maybe Senior Management need to stop hiding behind the staff and support them when the right thing should be done. Not what you expect from a main dealer.
Andy was great help, kept us informed highly recommended
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I've bought my last 2 cars here as the salesmen are not pushy at all and I've been happy with them both. I've also recommended them to a couple of friends who have since bought cars and been happy as well. I've been back in for repairs on my car and the salesman I dealt with has recognised me and asked how I'm getting on with my car which is really nice as well.
I got a car from here a few months ago. The staff were very pleasant, the car was clean and appeared to be in good condition. It also seemed to be a good price but since having the car I have noticed a few issues with it that were not mentioned to me at the point of sale. I have been in touch with them and they have resolved the issues but I have also had issues just after the warranty expired which I have had to pay for making me think the car isn't such good value after all.. I probably wouldn't recommend this dealership.
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Cupar Ford Centre is an Franchise dealership that is based in Cupar. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Cupar Ford Centre
Eden Valley Business Park East Road
Cupar
Fife
KY15 4RB
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