Guest in response to Rejected

Why is this review 5 stars if you rejected the car and the service was poor?

Anthony Whiteley in response to Rejected

I too had issues with a DPF filter, on return to Dace they told me they had changed heater plugs but like yourself I think they just turned out the light. The light came back on and a BMW specialist told me that no plugs were new and as a matter of course they should have changed the sensor also. Jason Birch asked me to send him the receipts, I have done this on at least three separate occasions and to date have had no response. I would not recommend this company to anyone interested in buying a car that you would expect to be right in the first place.

Jason Birth from Dace Motor Company in response to richwright39

Firstly I apologise for the condition of the vehicle you were considering purchasing as the sign in the car stated this particular car was awaiting prep which hadn't been done before you came to view. We do deal in second hand car and do try our best to bring the cars up to a high standard before a sale is made. I'm sorry to hear the valuation we gave wasn't what you expecting. Auto trader and Parker's guide are only guidelines of car valuations and we here at Dace will always try and give a fare price for any part exchanges we see and we use CAP (current auction price) However this is sometimes not fully accurate and we will make a decision we feel to be fare to our customers. I would like to finish by letting you know that the issues you had with the car not being to standard when viewing has been addressed with our valeting manager and we are working towards improving this area of the company.

Staff from Dace Motor Company in response to Tracy Watkinson

Thank you for taking the time to leave us this and all the other reviews on pretty much every forum Tracy, I’m sorry that you felt it necessary to leave negative ones. You are correct in stating that we carry out an oil and filter service on all of our cars, along with an itemised and documented in house vehicle assessment of each car, a pre delivery inspection carried out by an independent service station and an MOT, also carried out independently. As regards the new headlight you demanded from us because of the hairline crack on the inside of your headlight, you are also correct in stating that we declined to replace it. We did explain that because it was very small, was on the inside of the car (as such the bonnet had to be open to view it), there was no sign of and no likelihood of water ingress and had passed an independent MOT without even being noted as an advisory point, it did not represent a reasonable request on a used car. We did reassure you that in the unlikely event it did develop into a problem over the coming months, we would happily relook at it for you. I note that you have left reviews on 8 different review sites and they do all vary a little, so I apologise if this response which I shall post in reply to them all, doesn’t quite tally with each one. I value each and every review that is left Tracy, as they often enable me to see what we are doing well and also if we could be doing anything better. In your case, I’m confident that you were dealt with correctly and that a reasonable person would put your multitude of reviews down to the type of person you are, rather than the type of garage we are.

Tracy Watkinson in response to Tracy Watkinson

Wow never heard such rubbish. I know the truth and whatever you want to say happened up to you but you're lying you tried to state I cracked headlight, I had taped it up utter rubbish, and that's why you wouldn't replace it. Friendly as hell till money crossed hands then. Yes I left reviews so people knew not to be as dubious as I was!!!!!