It’s often the way a problem is resolved that sets dealers apart; there were a few niggles but Jason in particular was outstanding at sorting things out so that I left happy. I’m delighted with the car and the service I received; no wonder this dealer goes from strength to strength. Thank you

Purchased a VW Golf TSI from Dace Motor Company in Stockport and had problems as soon as I drove away. Started with a minor issue, the folding mirror didn’t fold on the drivers side because they replaced it with a cheaper replica used part without telling me, Drivers side window wouldn’t go all the way down, no car mats, no SD card for the sat nav to work, engine started making a strange noise after 1 week and smoke from exhaust. They replaced the mirror with one that folds but wouldn’t pay for genuine VW parts in their warranty and I had to find a back street garage as they didn’t want to pay too much for labour either. Had to purchase floor mats and VW sat nav SD card myself even though the sat nav is a standard feature on this spec golf. Returned the vehicle from London to Manchester after 2 weeks due to engine/exhaust issues on a 64 reg car! Got a refund after threatening legal action. Very rude people after they have taken your money. Their cars can not possibly be independently inspected as they advertise (maybe they have a “friend”that inspects the cars cash in hand) I wouldn’t recommend spending your hard earned money at this place. I wouldn’t be surprised if any good reviews for this company will be from their own friends and family and not genuine! Purchase from DACE at your own risk and get your own inspection done before giving a penny to these people. You might think it’s a good deal but it’s not worth the agro, the problems and the attitude you’ll get after. Good luck!

Dace Motor Company are a Bunch of Greedy amateurs, any company that won't accept payment by debit card thus; disallowing the customer to have the option of using Visa charge back for refunds and/or partial refunds has got something to hide! they use the Bill/transfer method or a finance scheme system were you have no charge back facility! Bought a Ford Mondeo Titanium from these jokers with multiple issues Engine over-filled with oil, cooling system faults (Coolant missing/leaking), mixed spec winter and normal tyres, excessive vibrating unbalanced wheels, a fake Chinese Xtrons audio/media system which they tried to pass off on me! an internally Damaged driver's seat, no audio system manual, centre console cover jammed shut, torn leather steering wheel. They charged the upper most price for a car that had no service history compared to other dealers that had cars of the same or similar type with lower mileage and full service history! I Had to pay for the wheels to be balanced and a wheel nut that vibrated off while still under warranty, which Jason Birch one of the most arrogant, ignorant, jumped up, egotistical bullies I've ever meet with a superiority complex! I asked if he would reimburse me for the costs I amounted due to Dace's incompetence, when I took the car back to be repaired, he refused to say if he would or would not, again trying to play mind games with a paying customer that had been sold a faulty, defective car by Dace Motor Company. I pointed out that Dace were in BREACH OF THEIR OWN CUSTOMER SERVICE CARE AND ETHICS! clearly mentioned on their own web site! The car had not been checked and tested before being released for sale, again profit before customer. The car broke down twice (because of the cooling system faults) it had to be relayed twice using up two of my Brake down service call outs. I gave them every opportunity to fix the car but they did not! they had it in their workshop for two weeks and still wanted me to accept it back unfixed with a dodgy counterfeit stereo, which they confirmed and admitted to but still expected me to accept. Jason Birch had repeatedly made false claims about Dace's prices and the availability of the model of the car I bought! I had no option but to reject the car and ask for a full refund which was my legal right. Birch full of bluster said " speak to my Solicitor I'll see you in Court" I was then left stranded in Stockport. I live over 40 miles away! I was also told that the car was not covered by their insurance on their site, whilst it was being rejected back to them! an obvious despicable scare tactic! I had to make my own way back home at my own cost and at a great deal of inconvenience! as I have a chronic debilitating illness that I had made them aware of, Again I asked to be reimbursed but surprise, surprise I was refused! I was deliberately kept waiting, I had to prepare to go to Court I contacted Citizens advice and trading standards and was told that Jason Birch and Dace Motors did not have a leg to stand on. I had to go without transport for over a week, eventually a damage limitation person from Dace called me and offered me a refund which they could of done a lot sooner! If I had gone to court I would had a chance to air my grievance and embarrass Dace and give them the bad publicity they and Jason Birch deserve and claim my costs and expenses, but Jason Birch conveniently timed it to cause me most disruption and stop me from claiming back the costs, again another a sign of a puerile narcissist with a God complex who can never admit he's wrong! a typical I know everything (he thinks he does) but I learn nothing person! Lesson number 1 Mr Birch your Customer's are not your sub-ordinates if anything it's the other way round, Customers pay yours and everyone else's wages at Dace Motor Company! I eventually bought a Ford Mondeo Zetec from another dealer, a year newer with 32,000 miles less on the clock, with full service history and breakdown cover for the same money as Dace's faulty, defective Ford Mondeo.