1% Reviews
replied to
85% Recommend
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135 reviews from our car dealer reviews community
Leave a review for Derbyshire Performance
Leave a review

135 reviews from our car dealer reviews community

Leave a review for Derbyshire Performance
Leave a review
"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Land Rover discovery HSE from Derbyshire performance , very pleased with the service and the car is brilliant I haven't had any problems to date! Big thank you to Jay who showed me how to use the sat nav an other functions before handover! I would happily recommend them. Paige xx

"Discovery "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with my Land Rover discovery Hse.The vehicle was sorted out for us quickly and was perfect, we could not have asked for more from that point of view. very helpful in assisting us with our purchase so smoothly, they definitely get our recommendation

"Excellent dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

FEEDBACK Excellent dealership Very customer focussed and keen to provide an excellent service. Responds quickly and patiently to customer queries and goes out of the way to deal with issues. Pleasant, efficient and courteous to deal with. Jaguar F Type 5.0 V8.

"Great people "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Derbyshire Performance are a friendly family run business with a nice atmosphere. The car has been back in a repairs but they have been really good to us. They are great people and I would have no hesitation going back again in the future.

"One very happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely gold standard service from Derbyshire performance putting the customer first. I purchased a 4 year old BMW M135i which was prepared in pristine condition complete with brand new Bridgestone tyres. The service and attention to deal that I received was first class. The dealership also took my previous car as a no quibble part exchange and gave me an extremely fair price which was pivotal in making things 'work'. Everything was just right in every way, from the initial enquiry and video presentation, all the way up to being shown to my new car to find that it was waiting with half a tank of fuel. Even a cup of tea Like everything in life it is just those little things but they go a long way. One very happy customer. Thank you so much.

"Mazda purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a Mazda cx5 off these guys at a great price . We had a slight issue which was sorted almost immediately and at no cost to us . Great service and a lovely car.

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+14 Found this review helpful
"Very Friendly service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly service. Honest guys who gave me some decent advice on a vehicle I was looking at. Gave me a honest valuation on my px, which I was more than happy with. Purchased a great car which was serviced and valeted within 24 hours.Will not hesitate to use again.

"Outstanding "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came down from Scotland on the train which was 3 and a half hours but well worth it. I went to the Derby office where They gave me some excellent service. The car was straight and as described and about £500 cheaper than the same model in the north west, so well worth £100 rail fare. I drove the car home and they did what they said and sent me the outstanding service history which I requested. All in all I am very satisfied and the car is great and so was the service. Well worth the trip to Derbyshire performance

"Awful service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible experience from start to finish. Car was not fit for purpose but they point blank refused a refund even though we were legally entitled. They said they had fixed the issue after a week but after a quick test drive it still had same problem. They gave us a shed of a courtesy car with a dodgy clutch. This was beginning of December 2024 After that it was excuse after excuse ie wrong part ordered, waiting on parts, waiting on another part, part in back order?? Jay just kept coming back with excuses and lies. Eventually on Feb 15th my husband when back again after being told it was all fixed. 10 miles back the car presented with exactly the same issues so nothing had been done. We eventually got a refund after threatening legal action. Even then he was arguing how much the refund should be and tried to give us less than the car was invoiced at. Don’t touch this dealership they are completely untrustworthy. They couldn’t even get the V5 sorted that was even more excuses!! 😡

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Derbsyhire performance from Derbyshire Performance in response to Awful service

We are genuinely sorry to hear about your recent experience and appreciate you bringing these issues to our attention. We take feedback like yours seriously, as our goal is always to ensure customer satisfaction. It’s concerning to hear that we did not meet your expectations, and we sincerely apologize for any frustration caused by the situation. We understand your disappointment regarding delays in resolving the issue. While we did our best to repair the vehicle, we regret that it continued to present problems, and we are very sorry for the inconvenience this caused. We also apologize for the difficulty with the courtesy car Having a heavy Clutch but this is Normal for the type of vehicle you was given!. As for the refund process, we are pleased to confirm that the full refund has now been issued. We regret any confusion and understand how upsetting this must have been. Please know that we have taken your comments into account and will continue to improve our communication and processes moving forward. We value our customers and your feedback, and we are committed to ensuring such issues do not happen again. We apologize once again for the inconvenience and frustration caused, and we appreciate your patience throughout this ordeal.

"Outlander "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fast, Friendly and fair service from the team 😊 Was a really quick turnaround from viewing to driving the new car away! Fair price on the PX of my old car too - and offered to put 12months MOT on the new one 👌🏻 Thoroughly pleased - totally recommend DP

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Dealership Information

Derbyshire Performance is an dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
135 reviews4.6 out of 5 stars — Rated Excellent
Excellent
122
Very Good
0
Average
1
Poor
0
Terrible
12

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  • Contact Information

    Address

    Derbyshire Performance
    Unit A
    Derby
    Derby
    DE1 1LY

    Get in touch

    01332 347096
    https://www.derbyshireperformance.co.uk/

    Opening times

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    Dealership Statistics

    85%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About Derbyshire Performance

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