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Purchased a bmw i8 in may 2024 . And all I can say is outstanding! Very happy the car is now in Dubai and still going strong ! Thank you so much ! Just to let you know my cousin is in the process of buying a evoque of you soon thanks guys
We purchased a used car which was a nice Mazda cx5 model with a high mileage . I have to say we are impressed with every part of the transaction and will return if and when we need another car .
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We have just purchased an incredible Land Rover discovery from Derbyshire performance cars and from the first point of contact to completion the service, detail and attention given has been excellent with no pressure providing everything they have said they would provide. Perfect service, perfect car and a very content experience, highly recommended.
Terrible company and untrustworthy sold me a vehicle with loads of faults, they take your hard earned money and then they don’t want to know if you buy from these crooks just keep your fingers crossed you won’t need any after care.
Not really sure where to start with this one since every single part of dealing with Derbyshire performance has been extremely stressful and caused more headaches than I can remember. Bought a car from this lot in December and the process of buying was more stressful than trying to catch a flight with a family of 10. The salesmen were very pushy and got easily aggravated when I told them I needed some time to work things out. The advert described this car as having a "huge spec" which turned out to be a blatant lie and the car itself turns out to have the lowest spec I have ever seen on one of these models, unfortunately my experience is in older cars where this isn't as much of a concern. When it came to test driving the car, I instantly noticed a vibrating coming from a front wheel so I pulled up to call the dealership about this and got no reply so I drove back to the dealership to notify them of this. They claimed that this noise was from rusted brake discs and when asked of they were sure I was told "1 million percent mate", this also turned out to be a lie when multiple garages identified this to be a worn wheel bearing. Against all logic I decided to purchase the vehicle after being hassled by the dealership, they replaced the brake discs on the car which obviously didn't fix the noise they had promised was the brake discs. After I had purchased the car they took a good 2 weeks to get the car ready so I could pick it up which is far longer than I was happy to wait. When picking up the car I was looking forward to a nice shiny clean/ polished car which was not the case. I was instead greeted by a car that looked like it had just come from a dirty garage and not touched since. Having driven the car home, it was obvious that the vibrating noise was not going away so it got it booked into a garage and notified the dealership. The dealership told me they would pay for this issue to be resolved which turned out to be yet another lie. Not long after trying to get the car booked into get the wheel bearing fixed, the rear differential/haldex blew up. Obviously furious, I contacted the dealer and told them to fix it and they shoved me off to the warranty. After countless messages they agreed to take the car in to fix the diff and also agreed to pay for the wheel bearing to be fixed. After having to pay £300 to have the car trailered up there as I believed they would make my life easier for some reason, I attempted to maintain contact and asked to be kept up to date with the goings on of my car. This was very difficult and Derbyshire performance ended up keeping my car for an entire MONTH without touching it leaving me without a stable car for this time, when asking about the car I was constantly told that the garage (DRS) were in contacts with the warranty about this, this was another lie. When contacting the warranty company to confirm this they told me they hadn't heard from anyone regarding my car and the garage later confirmed that they did not receive the car for a month after I had sent it to them. Once the garage had received the car it was then a battle with the warranty to get my claim through and fulfilled. This too took well over a month and was another ball ache to get through. Once the full claim for both the wheel bearing and rear differential had been put through I was then told that the warranty would not be paying out anything on my £1,700 claim. I knew that hassling with the warranty would be pointless so knowing Derbyshire had agreed to pay for the wheel bearing at least, I told the garage to go ahead and fit the parts as soon as. When this was done I took another 5 hours worth of trains to get there so I could confront the owner of Derbyshire performance in person I was told he was not there, so having been told by DRS that the car was in perfect working order I decided to head home and contact them over the phone. I soon noticed that the work on the haldex was to no avail and traction issues they had stated were gone were still present. When I confronted DSR about this they all but called me a liar. Not long after this 2 of the bolts they had worked on through the wheel bearing had come lose and almost taken out my front driveshafts and left me stranded an hour away from home in the middle of the night and then another time a few days later. All because they hadn't torqued a few bolts properly. After confronting them about this they also called me a liar. When contacting Derbyshire performance in attempt to claim back the money for the wheel bearing that they agreed to cover they told me they would contact the warranty. I told them that I wanted the money to come from them instead of the warranty company and they ignored me. When expressing my frustration to them over watsapp they once again ignored me and I will most likely never see any money for the work they had agreed to cover. All in all, if you are reading through these 1 star reviews deciding whether or not to pursue any dealings with Derbyshire performance, I urge you to stay away because they will take advantage of you in any which way they can.
Reviewer has confirmed their email address
Kevin in response to COMPLETE NIGHTMARE EXPERIENCE
I had a similar experience with this company with my car. Had many issues with the car and I have to pay for the repairs as I never got the warranty i was promised now I have to spend £100s on repairs also the car should never have passed the mot with the faults. When I eventually got to speak to them they promised me money if I forwarded them the quotes but they were just lies. I have never experienced such bad service I just don’t understand how they get away with it.
Don't need to know in response to COMPLETE NIGHTMARE EXPERIENCE
These are absolute scum bags we bought a car in march 24 and the car is dangerous it cost £10,995 and so far we've spent an additional £5,000 on it and still more to spend they use dodgy MOT testers and dodgy garages we are in the process of taking them to court they'd wish they hadn't been born take them to the cleaners absolute tossers. They are also trading under YNC - Your next car and Derby cars all the good reviews are obviously been paid to put good reviews because these tossers need sorting
Brilliant service !! Hats off to jay nice friendly and professional business no messing 10/10 from me 100% will be returning 👍🏼
Just bought a mitsubishi outlander cant fault it absolutly spot on lads were verry helpfull definitely recommend
I bought Mazda CX5 in June and it is a splendid car and a great sales team to help me throughout my purchase . I chose the sport model and I’m so happy with it . Thankyou to all the team .
Reviewer has confirmed their email address
I bought a Range Rover Evoque. Service is second to none, Cars were all fully valeted and a choice of so many you will find one for yourself. Prices are great and the average is 20% less than all other dealers. I'm very pleased to find this dealer, I will shop with them again and I highly recommend them. Thank you DP.
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Manufacturers: Sells a variety of makes and models
Derbyshire Performance
Unit A
Derby
Derby
DE1 1LY
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