Lynne S from Derek Curtis Cars Ltd in response to Highly recommend

Dear Daisy-Mai, Thank you for using our garage, and taking the time to review our business. It's very much appreciated. :)

Lynne S from Derek Curtis Cars Ltd in response to Great fast service

Dear Steve, Thank you for using our garage, and taking the time to review our business. It's very much appreciated. :)

Lynne from Derek Curtis Cars Ltd in response to Do not use

Dear Simone. I am concerned to read that after visiting my family’s garage today you feel ripped off. As we explained to you earlier today, there was no deliberate attempt to rip you off, more a breakdown in communication at our end. This led to the difference between the unverified verbal estimate given to you by a mechanic, 7 days ago, and the initial invoice quoted to you by our head mechanic, today. We had no record of the verbal estimate, and to our knowledge you did not mention the estimate when you re-booked you car in with another mechanic, at a later date. Once you had pointed out the difference, your bill was reduced. The £150 you have paid is nearly half what the work should have been invoiced for. We are very sorry about the initial distress the difference in the two prices caused you, but we hope we had at least made up for some of that distress with the price you eventually paid. In the interests of full transparency, your car did need a new shock absorber to pass its MOT and therefore be road legal. The failed part was the original, and available for you both to inspect. The replacement part cost £129.60 (inc VAT). This part, on an older car, did indeed take three hours to fit. Our charge for labour is £45 an hour (plus VAT), which is a competitive rate in Leicester. Total labour, therefore, was £162 (inc VAT) and total cost of repair should have been £291.60. Our instinct is always to be fair and try to give customers the best deal, so we had knocked an hour’s labour off the bill by the time our head mechanic called to tell you the car was ready, this was then further reduced without quibble, after our call to you and, before you called to collect you car with your brother. Of course, when we did the work on your vehicle, because we did not know about your original estimate, which had not been communicated, and that our reduced bill was going to be much higher than your verbal estimate. Once we had discussed with you today, we settled at a price below the original verbal estimate given, which we felt was fair to you as a customer to whom we had failed to provide excellent service. We would like women to be able to trust us and leave their cars here with confidence. I am female, so I understand it can be difficult to find a garage you can trust, and confident to enter. Please be assured that I will be talking further to the team about this breakdown in communication in your case, and that we will take the opportunity to improve. If you would like to discuss your experience further, please don’t hesitate to call me at the garage. Best wishes, Lynne.