KENNETH K, May 2017
"Very unhappy"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a 10 month old nissan owned quashqui from Desira Norwich only to find on receiving my car registration document that it had been a car rental registered by Hertz in Uxbridge. The salesperson failed to inform me of this fact prior to purchase. I was incensed and despite following the complaints procedure got nowhere.
+2 Found this review helpful
Staff from Desira Nissan & Suzuki Norwich in response to Very unhappy
Hi Kenneth,
We are really sorry to hear about your experience with us.
If you are happy to, please could you provide your contact details on an email to feedback@desiragroup.com. The appropriate staff member will then get in touch with you directly to help resolve this situation.
We can only apologise again.
Kind regards.
Geoffrey, January 2015
"really good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything was really Good, i begrudging recommend them to friends and family as i don't want others to have the great deal i got. The service from the dealer was excellent from start to finish with lots of communication via emails and calls .
+0 Found this review helpful
Staff from Desira Nissan & Suzuki Norwich in response to really good
Hi Geoffrey,
Thank you for your 5 Star Review.
We really appreciate you spending your time to leave a review. We are really happy to hear that you think we provide a very good service at Desira Vulcan Road - this is the great service we strive for.
Again, thank you so much - we look forward to seeing you again.
Kindest regards.
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