Took my BMW in which has the so called top of the range comprehensive warranty on it to only be told the issues with my car are not covered under warranty. Go in to collect the vehicle and the technician tells me the issues are minor and we can take a look again in 1000 miles. Minor or not, paying £180 a month so I expect it to be sorted! Power steering failed due to water getting into the unit also something not covered under the so call comprehensive warranty however they did not even have the decency to clear the water the unit was sitting in! Technician said it might be covered but we need to investigate where the water has come from, well no it’s either covered or it’s not! Simple yes or no!! In short bad experience from start to finish and yet again a warranty not worth the paper it’s written on!

I needed a service, got through to a lovely chap by the name of Tom siegeee very friendly, professional. Good as new. Thankyou great job

always good service, helpful service manager, decent delivery collection, id rate as very good,to keep your car well maintained. i drive a bmw 750i m sport so need a trusted dealer to look after my expensive car, thank you

Visited Dick Lovett BMW in Swindon on the 15th of June.. I was greeted by reception and allowed to walk around showroom. Very few of the cars had printed speech sheets or iPad details of their specs. After 40mins if looking, I go to ladies in reception as I had a question and no one in sales approached me. I explained I was after a car, my company car allowance, etc. Ladies in reception took my details and advise someone from corporate team would call. I received a 10AM call from a rather rude lady from the corporate sales team, who rehashed an abridged version of the conversation I had with reception.. and concluded her statement with “how do you expect me to help you?!” I thanked her for her call and hung up. I’m assuming an assumption of me was made, hence the disinterest in selling me a car. However, while it’s possible for me to buy a BMW, I won’t be buying a car from them.. either direct or through my employer. As the thought of coming to this dealership for periodic servicing makes me cringe.

Dealt with Chris Young at Dick Lovett BMW Swindon - really caring and considerate to deal with. Very honest and positive.

I called Dick Lovett Swindon BMW (DLS), and requested a test drive. The individual I spoke to said he was going on holiday and would call me back on his return. The call never came. I was then called a couple of weeks later and asked for feedback for my DLS test-drive experience. Naturally I fed back that I didn’t have one because DLS never got back as promised. The rep on the call then apologised, exclaimed that this was not what BMW strived to be for its customers, and then insisted that he get in touch with DLS to call me back immediately. Again, the call never came. Whilst this was happening, I got in touch with Inchcape Audi. They were faultless regarding their customer journey, and the service was second to none. They organised a days’ test-drive for an S5, and ensured I was looked after in the show room. On the latter point an Audi rep phoned me and kindly asked how I was getting on with DLS as she knew I was considering buying a BMW. It was only then that DLS called me - This says a lot to me about their approach to customer service.