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Right from the first call from the sale executive in regards to my initial enquiry the service has been first class, Extremely Professional and very personable which made the whole experience faultless. Having worked in manufacturing Operations for many years ( Retired) I know full well the importance of first contact with a potential new customer! I must add Ben Ferris-Pulsford who was the sales representative for Dick Lovett was exceptional and I can only say thank you for the courtesy extended to me “Thank-You Ben” …
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It would take me to long to write this review so in summary I will never buy another vehicle from BMW Cribbs Causeway Bristol (Dick Luvett) Very poor service, terrible communications, too many re-calls, huge labour costs £150 per hour (airline pilots get less) and pretty poor attitude all round.
Had my car serviced today at Dock Lovett Bristol. Ryan was very very helpful and he gave very good advice on the questions I raised.
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Car went in for recall purpose. After 3 hours happened to be looking at the stock and noticed my car. Told staff member who said 'no its still on the computer' I said i would go and check staff member came with me and yes it was my car. Staff went to check yes it was finished and apologized. I went to get in to my car and there was dirty oily hand marks on armrests and steering wheel. beige carpet oily foot prints, Really not happy there was a halfhearted attempt at cleaning which I had to redo and thoroughly clean carpet when I got home. BMW sorry but never again
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Travelled 400 miles to get a really good deal. I got an excellent trade in price, and bought a beautiful series 4 BMW, with a low mileage and a one owner car My wife and I, were treated very well by Hassan and the staff, who were very professional and efficient. I would like to thank you all for being so kind.
Reviewer has confirmed their email address
Travelled 420 miles to get a really good deal. I got an excellent trade in price, and bought a beautiful series 4 BMW, with a low mileage and a one owner car My wife and I, were treated very well by Paolo and the staff, who were very professional and efficient. I would like to thank you all for being so kind. Peter McCabe.
Will not attempt to summarise my experience as complicated but, suffice to say, was extremely disappointed with their response and would definitely not use Dick Lovett BMW ever again.
Car was there for an MoT. Received a call saying it would fail on rear pads and disks. I knew rear pads were low (3 ish mm) but the car is doing <1k pa at the moment so they’re still fine. Rear disks had a lip of approx 0.5mm. Service “advisor” was insistent it would fail an MOT. I asked her to put it in writing to confirm it would fail before I authorised work. This didn’t happen of course. Didn’t hear back next day, so assumed they were putting it through. Left a few messages, no return call. Called the next day and was told they were waiting for rear brakes and they service advisor was off sick. So I said I’d collect the car snd take it elsewhere. Miraculously I received a call back within 30 mins saying it had passed its MOT with the rear pads being an advisory. DL Bristol just seem to have become a disingenuous company and they’re not interested in doing what’s best for the customer, it’s just sell sell sell. If I hadn’t challenged them I wouldve had a £600+ bill. Wont ever return, why would I when I know I can’t trust what they’re saying when it comes to work required.
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For years i have been buying cars at Dick Lovett BMW Bristol and the customer service was always fantastic, that is what it all about when you go there, the experience. However in the last few years i have used BMW Bath for my cars due to the attitude of the staff at Bristol. When we walked into the showroom yesterday with my son who was taking his car back to be sold, we were left waiting at the desk for a receptionist listening to the salesmen swearing and ranting in the back ground. Not a good experience for my son who will not be going back either now.
Reviewer has confirmed their email address
Purchased a used car and dealt with Tracey Stephens. She sent me a detailed personalised video which gave me full confidence in buying with click and collect. Communication was excellent throughout and collection of car was well managed and very professional in the current situation. Excellent experience. Thank you
Reviewer has confirmed their email address
Dick Lovett BMW Bristol is an Franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Dick Lovett BMW Bristol
Cribbs Causeway
Bristol
South Gloucestershire
BS10 7TU
0117 321 6730
https://www.dicklovett.co.uk/bmw/contact-us/bmw-bristol/
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