I have now purchased my fourth motorhome from this outfit and could not have been more pleased. I have always received a great service and good part exchange prices. All I can do is recommend and will be back again (in a few years) for my next one. All the best guys.
I placed a holding deposit in a Burstner 747 motor home mid September then two days later paid the full deposit intending on picking up the motor home at the beginning of October. Two days later I had Christopher Dickson of Dickson of Perth on the phone stating that he has sold the vehicle even although I had paperwork showing the full deposit being paid. I thought this was a binding contract, seems not I was abruptly told by Chris I can't sell it twice, I reminded him that I had the contract of sale to no avail end of conversation. My other half left a review accordingly but had a reply stating she was falsifying facts. I have since received an abusive review for MY COMPANY accusing Christina of being manipulative, unprofessional and telling lies. I googled his name along with the company name to find out more and there seems to be a pattern developing here. I was not going to lower myself to this sort of thing but when my wife is abused on line that draws the short straw in my book. J.B.Sampson
I have waited sometime to write this in an attempt to make it balanced. A little over 12 months ago I bought an Ace Milano motorhome from Dicksons of Perth. It was my first motorhome and as such wanted to go through a dealer, as opposed to private, for peace of mind. I had a visit to family planned down south on the day of pick-up so set off as soon as we'd completed the paperwork. I thought the van was noisey but she was a 2003 model so no spring chicken. I parked up at the in-laws in Essex for 2 nights before giving the van a once over in preparation for the journey home next day. I was more than shocked to see that part of the exhaust was snapped completely. Upon inspection, where the break was, there were multiple holes caused by corrosion. This clearly wasn't an impact issue. The time was 16:45 I called Dicksons of Perth immediately, I spoke to a salesman and explained the situation. We spoke for a number of minutes. This is relevant. He told me he needed to speak to someone else and get back to me in 10 minutes. The thing is, they close at 17:00 Ten minutes after he put the phone down, he'd be out of office and he knew this. He was aware I was in Essex with my family and needing to get home and he basically brushed me off and wen't home. I was livid. Aware of my consumer rights, I left a messaged informing them I'd be returning the van the following day for a full refund. The drive home was very noisey, after many hours on the road it became clear I wouldn't be able to make it to Perth before 5pm so drove home. I liked the motorhome, by the time I got it to Perth I'd calmed down and allowed them to do the repair rather than refund me. Incidently, they lied to me about this, I was told clearly that I wasn't able to have a refund and that I must allow them to make the repair. This is untrue if a product has been sold that isn't fit for purpose. The van itself behaved wonderfully well for the year and we put around 12k miles on it. The horn stopped working and there are a few niggles with it so before my warranty was up I again contacted Dicksons of Perth to have the work done under warranty only to be told the minor repairs required weren't covered under warranty. This would be fine if I hadn't been told "any problems at all in the first 12 months, just bring it in and we'll sort it for you" If you go to Dicksons of Perth you will be lied to. You may, as I was on the phone, be treated with complete contempt. I overpaid (as anyone buying from there does) for the product as I wanted the piece of mind that came with the warranty. Turns out that piece of mind was sales hypebole, no more. I now know a motorhome is for me and that we enjoy our trips away with the dogs. They are ideal for our lifestyle. I also know I am about to upgrade for a newer motorhome as we'll get so much use out of it. I know I will not be getting that new van from Dicksons of Perth and I hope someone reading this will also think of going elsewhere.
Thanks very much for our Rollerteam 590. Everyone at Dicksons of Perth couldnt have been more helpful if you tried. Cheers
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Let down on 3 separate occasions in one week by Dicksons Of Perth when attempting to purchase a number of motor homes. Dicksons of Perth are disorganized couldn't care less attitude cost them 3 sales that were made elsewhere within two hours of leaving them. AVOID!
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Delighted to be able to collect our new Pilote on 3rd march 2017. Kevin, employee who had served us throughout, deserves a gold star. On the day, he explained the technicalities to us and what he didn't know, he went and found out for us. We were also satisfied with the trade-in price. The difficulties started when we drove it home. First an external fridge ventilation cover flew off never to be found, next the grey water pipe fell off and broke (we had noted that it was drooping in the garage but someone had just tightened it by hand and said 'it'll be fine'). While still in the garage, we pointed out a bulge in the passenger seat back and the misfitting glove box cover - not unlivable with but not desirable in a brand new vehicle for £42,000. These were noted and could be rectified apparently. On the maiden outing all the shelves of the fridge door fell off chipping the one beneath on the way down. We noticed a blog on the MotorhomeFun website to the effect that this wa a known design fault and valid under the guarantee for replacement. We phoned Dickson's, we emailed Dicksons with no response. Eventually back we went with a serious electrical fault and insisted on it being fixed there and then, with some resistance. In short, there is no after sales service at all. A very polite recent letter to Dicksons of Perth has received no reply. This has been our experience.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Dicksons Of Perth
170 Dunkeld Road
Perth
Perth and Kinross
PH1 3AA
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