Fantastic sales team but service department poor. Avoid at all costs.

I have dealt with this dealership for over 20 years and bought numerous cars for both myself and my wife. Sales team are brilliant and it is always a pleasure to deal with ..special shout out to Danny Ferguson. Service has been pretty good over that time and I have to say the car always comes back immaculate….the odd issue here and there but generally pretty good but you are paying premium prices of course. My experience over the last 3 months (2 separate attempted bookings) is quite frankly appalling…..phoned numerous times and no call backs …really feels like they are doing me the favour! My current issue revolves round a puncture for which I paid for the tire insurance….car is immobile and will be now for 6 days because they (the service department) just don’t either a) answer the phone or b) call you back…….customer service ZERO.

Very disappointed with parts department customer service never go back. I have wee garage in Airdrie and order thermostat housing for a bmw 730d is been my mistake I’ve give the part number but the part number is from 330d I’ve gest pay and after open the box to check and notice is wrong I’ve ask to change the part but the boy dealing with is start been very cheeky tell no is yours I’m not take back you can do whatever you want with is up to you. I admit is been my fault but don’t need treat customer like that. Every body made mistakes but don’t treat like that a customer. I never had the boy name but is sound like Irish accent. Very disappointed .

Recently enquired about replacing my X3 with either new or nearly new. Salesman, who didnt believe in 'sugar coating' bad news that cars were not available left my wife and I feeling dismissed, undervalued, angry and disapointed by his blunt and dismissive attitude. Nothing available, nothing coming through. Cant keep us in mind just try coming back in a few months and just maintain your current car was the advice given. Visited Harry Fairbairn in Irvine on spec and found such a different and helpful attitiude. So, despite having bought several new cars from Parks over the years and get the car serviced there, I wont be buying any New BMWs from Parks ever again. Am still angry. There are other dealers out there.

Thank you Parks BMW Hamilton especially to Danny Ferguson and all the team for smooth purchase of my new car. You went above and beyond , delighted with the car and will definitely a return customer Regards Iain and Fiona

Recently purchased our new car from Parks BMW in Hamilton. Grant and David were extremely helpful and knowledgeable

Stay very far away 4 year old approved x5 corrosion all over the car due to poor paint front and rear before I bought the car and BMW missed all of this and also started my finance 6 days before I picked up and signed for the car. Refusing to return the car under the consumer rights act 2015 time for trading standards and a lawyer. This is the experience you get from douglas parks bmw in hamilton, don't go here you have been warned.

Just been down and bought an X5 thanks to the lovely Danny Ferguson,, he was very welcoming and didn't push us at all,, very friendly and helpful and spent a lot of time with us and wanted to help us in every way,, Danny is a fantastic gentleman and a credit to this company,, I would just like to thank him from the bottom of my heart,, a real gem,, x