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I've been lead on a 4 year lease contract with a kia ceed 1.0 litre 2019. They had described the car with good words only to sell it. Now 2 years and 6 months into the lease contract, I have had to get the timing chain and turbo replaced before 18000 miles. With new problems occurring now, engine shaking throughout the car on various startups, cold or warm. Terrible engine noises when accelerating and lowering gear. Kia Downeys now explain to me that it's the perk of them type of engines, they have called the engine to be naturally HARSH, and terrible with noise making. Ive had numerous fully trained mechanics, with upto 30 years experience tell me the engine shouldn't sound like it does now, and the car has completely changed from when the first repair had taken place. Ive had these new problems since the turbo was replaced and have been trying to sort it out with the deals hip for over 3 months till now. I feel I have been very mislead on this lease and I will be taking this up with Citizens Advice and then taken further with the knowledge to hand the car back with no less than a partial refund.
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Left my car with Downeys after vain attempt by local garage to fix oil leak problem. Car was booked in Downeys service dept Wednesday morning and was returned on Thursday properly repaired. Bill was itemised and very reasonable considering the problem was located at the timing chain. Would not hesitate to recommend. Courteous and professional service.
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Downeys is a great company who have great staff!!
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Traded my older car for a newer model on the 06/01/2018 with remaining tax on my car. The sales man assured me he would notify DVLA for me immediately so i would get my refund in a couple of weeks. The refund didn't arrive and when i contacted DVLA they told me the tax was still in my name. I emailed Downeys many times and am still waiting for an explanation. Their customer services are very poor and I have had to write to DVLA myself and could possibly loose a months refund.If this is the case I will be taking legal advice as I trusted them to do this for me.
Downeys is an Independent dealership that is based in Newtownards. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Downeys
39 Portaferry Road
Newtownards
Ards and North Down
BT23 8NN
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