Ian (manager) from Downsway Garage in response to Dodgy

This young Chap (mechanic to trade)purchased this vehicle more than 18 months ago 13/06/2018.and thorougly inspected it and test drove it more than once before he made the decision to purchase the vehicle .After haggling wanting discount because he was a mechanic and was in the trade we reduced the price by £400.About a week later he calls me to say there was mould in the window of the car i ask him to pop it in so i could take a look, he did and it looked like moss had formed on the rubber seal of the exterior seal of the rear window,i agreed to book it in to have a look and to order a seal if need be, vehicle came in next day and we cleaned the seal and inspected the interior of the vehicle for any water ingress car was as dry as a bone,customer collected the vehicle and left. A week later email from customer stating there was a noise coming from steering, the brakes and that it was pulling to left, books him in for next day for us to inspect the vehicle for faults,our mechanic who has over 40 years experience inspects the vehicle and road tests and no faults were found,called the customer to arrange for him to come in and go on a run with our mechanic to identify the noises and faults customer failed to answer my call, then emailed to ask if his car was ready,i mailed him back to invite him to come and go on a run with our mechanic but instead sent his sister in to collect the car.A week later another email stating the car was suffering from clutch judder and clutch drag,books it in for next day our qualified and experienced mechanics both test drive the vehicle and find no faults i myself drive the vehicle and find no faults,again i invite customer to come in and go a test drive with our mechanics to identify the problem,again he sends his sister in to collect the car.about a week later another email which was quite offensive stating there was scratches on the roof of his vehicle that were not there before he brought it in,again invited to bring it in for us to inspect he declined again.With regards to the RAC warranty we provided with the vehicle it is for mechanical breakdown at which at anytime had this vehicle not broke down,the warranty is also recognised by any VAT registered garage so as the customer can take there vehicle to a garage of their choice.As to the customer removing the gearbox on his driveway and finding the listed faults and then suggests the vehicle was not worth fixing and states it was not worth keeping, it seems odd to me that it has since went through a recent MOT with no faults issued and is currently road taxed so is obviously still being used.Please bear in mind this has taken Michael over 18 months to compose this unjustified complaint and i find some of his wordings offensive and derogative.Downsway Garage has been established for over 20 years and sell over 250 cars per year which the majority are all supplied with RAC warranty. Also to become an RAC Approved garage you need to be inspected every three months by the RAC and vehicles which are offered for sale are randomly inspected by an RAC Engineer in which this customers vehicle was subject to such checks and no faults were recorded.If Michael reads this reply i would strongly urge you not to use offensive wordings as you may end up in the courts on a slanderous claim.You have been warned. Ian. (manager of Downsway Garage) Over 40 years experience in the Motor trade within Dumfries and Galloway. Never been to Texas. Edit