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Excellent service from Harry today. We went to pick up our new car and he made the whole process extremely easy. He is super efficient, very organised and extremely professional. On top of that. He is a very pleasant young man with a great personality. Thank you very much, Harry!
Reviewer has confirmed their email address
I have just taken delivery of a new a180. I would like to thank Mathew Watson for all his help and advice in ensuring a seamless changeover on 1st March. A pleasure to do business with him. Very pleased with the car too.
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Issues with car after the sale. No response from emails disgraceful customer after service
Fantastic company. Had to call one of the sales manager Mitch Green so many times asking him sort of questions but always keen to assist me and they were very friendly and professional and sorted my queries out efficiently. The whole experience was very positive and I would use this company again and again, thanks to Mitch and his mate, sorry I forgot his name he was so helpful he takes his time to explain everything for me to understand, the car was so clean and even fill the car with fuel for me, will definitely recommend this company to anyone who might need their service.
Reviewer has confirmed their email address
Absolutely shocking. Reserve a vehicle online, pay a fee, receive confirmation, call next day to confirm, be advised they can’t find confirmation. Send confirmation as requested only to be told that the vehicle has been sold to someone else anyway. Have never had anything like this before when buying ANYTHING let alone a car or vehicle. First time “attempting” to purchase something with Lookers, will NEVER use or recommend to anyone. Absolute joke!!
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Made a visit to Lookers Mercedes-Benz for technical advice, reception desk on entering showroom was swift and polite. Asked to take a seat in reception and someone from service dept will come and assist. I waited for someone to arrive to an extent of seeing the start & finish of the 800m race + studio discussion + start and finish of the 1500m race + stadium discussion + the first 5 mins of the heptathlon! Please sort out your customer attention or failing that provide coffee and biscuits. PS. My technical question got answered.
Reviewer has confirmed their email address
I have recently purchased my new Mercedes and would like to say what a terrific service Matthew Watson provided me. He was very professional in terms of his product knowledge. More importantly he was very approachable and personable,prompt in returning my calls and explained everything clearly. Thank you. You are a real credit to the company.
Reviewer has confirmed their email address
Every time I come to Mercedes Shrewsbury I am very wecolmed by Victoria & Laura and in the service department Mike & Richard are a credit to what they both know in every shape or form very helpful and polite with their knowledge what a fantastic pair working together thanks again Mr Mark Fellows
in a nutshell once they have got your money they don't care any more. after sale service is rubbish.phone calls are not returned and there is no communication from one department to another.To many problems to list. Very unhappy having spent £24.000. NEVER AGAIN.
I searched Mercedes approved cars found what i wanted on Thursday said i would ring Saturday to confirm i would be travelling down on Sunday to buy as per description could do everything to help as promised rang saturday spoke to sales was busy asked if salesman would check car was still available that i did not want to travel over 100 miles no he could not check he would get them to ring back, eventually after having had no response she was emailed her eventually she did ring back but only after i had made plans to travel she said car had been sold earlier however if i paid £1000 deposit i could have a similar car with higher mileage from Worcester depot delivered to shrewesbury for next weekend for same money. If car was sold why not email me straight away or phone rather than I having to chase her up. Totally ignorant and unprofessional I had £20,000.00 to spend no part exchange
Reviewer has confirmed their email address
Mercedes-Benz of Shrewsbury is an Franchise dealership that is based in Shrewsbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Mercedes-Benz of Shrewsbury
Battlefield Enterprise Park Vanguard Way
Shrewsbury
Shropshire
SY1 3TG
01743 384022
https://www.lookers.co.uk/mercedes-benz/contact/mercedes-benz-of-shrewsbury/
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