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Very dissatisfied. Contacted the Garage to view a vehicle via the link. It was agreed that I attend to visit garage which is a 2 hour round trip for me. Arrived to garage to be told that the car left the yard last night. However, before I set of on my journey… I had made contact to say I was going both via phone & text & nobody stated it was sold before arrival. Complete waste of a day driving and my time.
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Bought my first car from Andy this week. Pleasure to deal with all through the process. Nothing was a problem and fitted the alloys I wanted. Delivered the car to Dublin and it was in top condition. I am delighted with it. Would definitely recommend.
Bought a vw golf as my fifth car from Andy. Used car but could easily mistake as brand new. I’ve bought all my cars from Andy and have had no regrets or problems whatsoever. Pleasure to do business with and lovely family business. Thank you so much Andy, Joy and Drew for all you help over the years.
Reviewer has confirmed their email address
I bought my car from drew Baxter cars in 2016 and never had any problems I now go back to get my car service and noting is a problem joy ,Andy ,drew always meet u with a smlie and always have a car ready for me while my own is been fixed noting is a problem there only a phone call away
Bought first car from Drew Baxter Cars. Andy a helpful a friendly person to deal with. Had some problems with the cruise control and he was able to help get them sorted.
On 1st March I bought a used VW Golf. I was told I had 3 months warranty. On 20th May I txt Andy to inform him that the ACC was not working. He called me back and said he could not do anything without seeing the car as he wasn't sure if there was cruise control on the car or if I wasn't operating it correctly. I told him that I would make enquiries and would call him back. I phoned one of the main VW Dealers and was told there was ACC on my car. I was also told that I was operating it correctly. I called Andy on 24th May and told him all this. He told me he could nothing for at least 2 weeks and to call him back in 2 weeks. I said that the car would be out of warranty and he said not to worry he would cover the cost. He said he had a lot of work booked out for the next 2 weeks but he'd look at it. I asked him how long he would need the car and he said it could take anything up to 2 weeks because the parts might need to be ordered from Germany and he recently had an Audi for 3 weeks waiting for the ACC to be repaired. I explained I am a 2.5 hour drive from him and I would have to take a day off work to take the car down and get someone to come and bring me home thats another 2.5 hour drive. I would then have to repeat this again to collect the car. I paid a lot of money for this car and expected better service. I left my car into the VW dealer close to me and they diagnosed a broken and badly bent bracket. This was fitted and recallibrated at a total cost of £255-15. When I rang Andy he was less than happy - why should he pay for this when he didnt know what was wrong, he wasnt paying another garage to carry out repairs on his behalf. It sounded like he didnt take the word of a main VW Dealer. This dealer didnt have to send to Germany for the part! I tried to explain that the reason I took the car to the VW dealer was that it was closer to home and I wouldnt have to take 2 days off work. He was not willing to see my side and he didnt care that by taking the car back to him was going to cost me a lot of money and I was possibly going to be without a car for 2 weeks. Not a very nice side to Andy when it comes to asking for warranty. BE WARNED - buy from someone closer to home and someone willing to accept your word!!
Reviewer has confirmed their email address
ANDY CUTHBERTSON from Drew Baxter Cars in response to Bad attitude
we contacted the customer the next day and sent them a cheque for costs
Marcos Mackee in response to Bad attitude
I've just stumbled across this review and it sounds like a carbon copy of my own experience. I also bought a Golf that was meant to be a GT model. It too had faulty ACC and a broken bracket. I also live 2.5 hours away and would concur, buy more local! I never did get mine fixed properly. I also had serious water damage to my car and a windscreen that needed replaced. Makes you wonder where these cars are coming from in the first place. My car was advertised as 48K miles, when I went to view there was 51 on it!! there hadnt been a service done in 2 years either but more importantly it was sold to me as a GT model. It wasnt until I sold it recently (after 18 months when the clutch went at 62k) that i found out it was a 'Match' model. This is bound to be some sort of breach of trading standards?? Anyhow, avoid this place or leave no stone unturned in your research.
I was in the market for a VW Golf and Drew Baxter Cars had a great selection to choose from. I got a fabulous deal and the car was so well presented you’d mistake it for new. Andy was a pleasure to deal with. Many thanks.
Reviewer has confirmed their email address
Just bought my second car an Audi A3 from Andy,Drew and Joy ,Had my last car 5 years which i purchased from this very respectable family business.The attention to fine detail and care was second to none,i totally recommend paying a visit to Drew Baxter Cars, will be directing all my family and friends in your direction once again thanks for all your help.
Bought a Toyota Auris here. Never again Aftersales Warranty work was never done. I went back 5---6 times with the same issue and in the end I had to take the car to a Garage and PAY to get the problem Fixed. Buyer Beware........ POOR CUSTOMER AFTER CARE
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Drew Baxter Cars
25 Old Tempo Road
Enniskillen
Fermanagh and Omagh
BT74 4RH
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