I am utterly dismayed to share my recent experience with Drift Bridge Epsom VW. I purchased a second-hand golf from them, assured by their sales team that the car was in great condition. However, my expectations were far from met. The car, which initially seemed well-maintained, started showing serious issues within a short span of three months and 1200 miles. The brakes, a critical safety feature, were found to be significantly worn out, raising serious concerns about the vehicle's roadworthiness and the dealership's commitment to safety. To add to my woes, the clutch of the vehicle also needs replacing, a fact that was not disclosed during the sale. This is a significant issue that not only affects the car's performance but also poses safety risks. The discovery of such issues in a vehicle that is meant to have been inspected and approved for sale is both alarming and disappointing. Even more concerning is the fact that after one year and 5000 miles, the car requires a substantial repair cost of £3000. This is a significant expense for a vehicle that was supposedly in great condition at the time of purchase. The after-sales service has also been less than satisfactory. Despite bringing the car back for inspection within the first three months, the dealership has not been able to provide a prompt or effective solution to these issues. This experience has left a bad taste in my mouth. I had expected a higher standard of service and vehicle quality from a reputable dealership like Drift Bridge EPSOM VW. Regrettably, this has not been my experience. I would strongly advise potential buyers to exercise extreme caution when considering a purchase from this dealership. The vehicles may not be as reliable or roadworthy as advertised, and the after-sales service may leave much to be desired.

I have driven VWs for most of the last 30 years (owned and/or company cars) in the UK and North America. I always get them serviced when required, 95% of the time at a dealer. This is my first experience at the Drift Bridge VW dealership. I came because my usual VW dealership in Coulsdon told me it would be 6 weeks before they could assess my "Emission Workshop" amber warning light. This was an unusually excessive wait and, I think, indicative of a decline in service standards there since the Coulsdon VW dealership underwent a change in ownership. Drift Bridge was able to fit me in within a more reasonable 2 week wait and gave me advice on whether it was safe to drive my car in the interim. My experience with the Drift Bridge dealership in relation to the visit itself also reflected excellent customer service. They were very friendly and helpful before, during and after the completion of the investigation. I also respect the fact they just cleaned the temperature sensor, which had apparently caused the light to come on, rather than saying I needed a replacement for an extra £300. I imagine less scrupulous companies would have instead fleeced me and insisted on a new part. I've been considering a new car for a few years now but have not found one I love as much as my current VW Bora. The Bora is the perfect mix of size and function for me. However, I will probably need to look for a new car next year if the ULEZ zone expands to include my area. VWs will obviously be in my consideration set and, based on my most recent service experience, I will approach VW Drift Bridge and NOT the one in Coulsdon to assess my options when necessary.

I would absolutely recommend this dealership. I bought a VW Scirocco back in June and I have had no problems. I love the car and it was a really good price. The dealers have been really helpful and I would recommend them.