A new car in 2023, broken down 3 times in 3 years. On each occasion I had to wait 6-8 weeks to have the car repaired due to an overly busy servicing dept, No courtesy car. Do Vauxhall not understand that we rely on our vehicles for work and transportation. Any service dept that busy, serious questions need to be asked.

I received an electric Vauxhall through the Motability scheme from Drive Vauxhall Leicester in December and the experience has been extremely concerning. To the extent that, based on my experience, I would not currently recommend exploring electric vehicles with this dealership. Within days of collection the car began showing multiple fault warnings and had to be returned. After the initial inspection I was told the car was fine, yet just days later, on 28th December 2025, it completely failed and became totally immobile on my driveway. The RAC attended but could not diagnose the fault and had to recover the vehicle using a robotic mover as it could not be driven at all. Since 29th December the car has remained at Drive Vauxhall Leicester. Despite being a brand-new vehicle with around 20 miles on the clock, it has now been off the road longer than I was able to use it. What has made the situation far worse is the lack of communication. I have repeatedly phoned and emailed for updates, but calls are not returned and no one has been able to clearly explain what is wrong with the vehicle or when it will be fixed. I am repeatedly promised return calls that simply do not happen. I was also told on 2nd January that the car was “in the workshop”, and the same statement was later given to the leasing and finance team on 19th January, which raises serious concerns about the accuracy and transparency of the information being provided. The overall approach has felt unprofessional and deeply worrying - particularly when it comes to the reliability of a brand-new electric vehicle and the level of after-sales support when something goes wrong so quickly. Reliability and clear communication are essential, especially for Motability customers. Unfortunately, my experience with Drive Vauxhall Leicester has fallen far short of that standard. I have recorded every interaction and I would strongly advise anyone considering this dealership to seek independent advice and proceed with caution.

I bought a Vauxhall Corsa electric from the Leicester branch exactly two years ago. Ever since, I’ve had 4 major different problems with the vehicle costing £3,700 now. The salesman Adam Smith, I’m not sure if he knew that he was, in my eyes ‘selling a faulty vehicle’. Within 3 months it needed a new starter battery, after that there were problems with loose/twisted wires, a problem with the ABS system and now I have problems with the charging port and my water heater has broke costing me £1200. Stay away from any car that Drive Leicester are trying to sell to you as there’s a chance in the near future, you’ll experience problems like myself.

Came to buy a BMW for £16500 and part exchange mine for a fair price. They offered me a ridiculous price for mine well below what we buy any car offered me which is always very low. Give it a miss and go somewhere else where they won’t take the piss out of you!.

Audi A4 sold by Richard Biddle at drive Vauxhall Leicester. Extremely happy with the service he provided & over the moon with the car. Great salesman who knew what he was on about with explaining what’s what *****

My partner and I went in to Drive Vauxhall Leicester to look at changing our car. After looking around we saw a couple of cars that we liked. Salesman Pete came over to us and we showed him the car's that we were interested in. He was helpful in telling us what the differences were in each car and explained if Auto, Electric or Manual . After looking again we chose a Corsa Manual 1.2. Pete was brilliant in advising us on the best option to suit our needs. He explained everything to us so we understood the process of getting the car we wanted. 10 out of 10 to Pete for the service we had from him. Thank you Pete for making the experience a good one.

We will not use this garage again and would not reccomend to any other Motability customer. Having confirmed they would pick the car up from our home when the service was due when we ordered the car, we were surprised that this was denied. The information we were given kept being changed and outright lies told. We were told the car would be ready at one time, this kept being changed. At one point we were told the car would not be ready until the next day and to keep the courtesy car until then. Roughly 20 mins later we had a very rude call saying the car had to returned straight away. It was impossible to get there before the garage closed so just how were we to do that !!!

We brought a Vauxhall corsa from Nick Wilson Friendly and Knowledgeable Not your stereo type salesman .. Listened exactly to what my needs would be Very helpful and accommodating Many thanks

Changed my car Richard was excellent, very helpful