Motability car change time came around again. So off I went to Drive Vauxhall Redcar to choose a new lease. I saw Dean initially, who I'd had excellent service from in the past. I mentioned that I was interested in crossing over to an EV from dirty petrol or diesel but was very worried about doing so. Dean recommended that I speak to a team member who was an EV expert. Along came, Jeremy, wow, what customer service I received from him. He was extremely knowledgeable, polite, patient, funny, professional, caring, and most importantly of all, a really good listener. Only too often these days customers get talked over, or down to by staff, but not in Drive Vauxhall. They all really listen and try to help you with your needs. I came from being an EV sceptic to an EV supporter and was more than happy to go ahead with the transition from a dirty fuel vehicle to a clean EV, all thanks to Jeremy's quality service. I'm now driving a new electric Mokka and I love it, and most importantly of all, my disabled dear mother loves it too. I can't recommend Drive Vauxhall Redcar enough, and the people that I've dealt with there. From reception, servicing, to motability, the management, they have all been superb. I come from a customer service background, once teaching it for a living and I can report that I found absolutely nothing to complain about when dealing with this dealership. Congratulations to Drive Vauxhall Redcar for getting 'it' right, a rare thing these days. A big THANK YOU SO MUCH! ♥️

Disgusting service from an individual known as Dean. Completely uncooperative and smelt of alcohol, never before leased a vehicle or tried to get one under HPI, did not explain things to myself for me to understand what I was signing but instead pressured me but was completely reluctant due to the forceable nature, will never visit this branch again

Met my sales manager and he give me a fantastic deal ,test drive was excellent and he gave me the best deal again thank you so much.

After 3 hours of trawling (and being largely ignored by staff who didn't seem interested in selling cars) around showrooms in middlesbrough, we decided to have one last shot and travelled up the road to Redcar. The minute we stepped on to the Forecourt of Drive vauxhal Redcarl (in the pouring rain) we were approached by a young member of staff who immediately offered us an umbrella to use while browsing (customer service at its best). The young man introduced himself to my wife and I as Flynn and said he would leave us to browse, but if we needed any help or information to just let him know. I explained what we were looking for , budget etc and Flynn happily took us around the forecourt showing us the different vehicles and demonstrating his knowledge of each car with a detailed explanation on each car we looked at. We picked out a Grandland X and Flynn immediately offered me the opportunity to test drive the car, he took us into the showroom and gave us a seat while he went off to sort the paperwork and plates. While we were waiting, another member of the Sales Manager, Dean, introduced himself. and continued to look after us and made us a cup of tea. Flynn returned and took me out for an extensive test drive, resulting in the sale of the car. On return, Flynn very thoroughly took us through every detail of the conditions of sale, answering any questions we had and clarifying any queries. Meanwhile, Dean was busy sorting out and putting together a great service plan and warranty for us. What started as a frustrating last look around at cars turned into my best ever experience of buying a used car. Flynn, and Dean couldn't do enough for us. they were polite, courteous, and professional throughout the sale, and we had a good laugh about a few things afterwards. genuinely friendly lads. I can honestly recommend that if you're looking for a new / used car, go and see these lads you will not be disappointed. See you in 6 months 😉 Thanks Guys.

Thank you Laura for your help & great service.10/10

Many thanks to Laura Coomber of Drive Redcar for her excellent and friendly help in resolving a front brake problem on my xtrail, excellent service as always.

Needed to find a car just a bit bigger than the one l had and Alex couldn't have been more helpful. No pressure just very patient as he went through everything with me. First class service, made it easy. Very happy with my new Corsa

A bit Late but my experience was great from choosing my new vauxhall to driving away Ellis was on top form and sorted every thing for me.. this was my first time with Drive and I would definitely recommend Ellis and the motability team..

Bought a car today and Alex was great. He went through everything very helpful. Very polite and honest. Thank you Alex.