I left my car with this authorised service centre for several documented issues, including outdated navigation maps, system errors and repeated infotainment reboots while driving. I provided screenshots and video evidence. When I collected the car later that day, most of the original issues had not been resolved. That alone was disappointing. What made the experience far worse was what happened afterwards. I was told that no software update had been carried out, yet after collecting the vehicle the software information was different and some functions within the infotainment system had changed. Then I discovered a completely new problem: THE RADIO, WHICH HAD BEEN WORKING BEFORE THE SERVICE VISIT, WAS NOW COMPLETELY DEAD. This was not poor reception or an occasional fault. The radio simply no longer worked after the vehicle had been in their workshop. At that point, I expected an authorised service centre to take responsibility, investigate the problem urgently and make every effort to put the vehicle back into the condition it was in before the visit. Instead, the response I received was extremely poor. The following day I called the service department repeatedly. I was told several times that someone would call me back. Nobody did. I was later told that a manager would call me. Again, nobody called. I eventually had to chase the service department myself again the following morning. Even then, instead of treating the new fault as urgent, I was effectively told that nothing could be done quickly and that the next appointment could be around a month away. That was the point where the experience became completely unacceptable. A new fault appeared immediately after the vehicle had been in the workshop, yet I was left chasing the service department, waiting for promised callbacks that never came, and receiving no meaningful help. There were also other examples of poor communication during the visit. A bodywork issue that I had reported when leaving the car was not passed to the relevant department as promised. I was also told that no software update had been performed, despite clear changes to the software information and system functions afterwards. In my view, the biggest issue here was not simply that the original faults were not fixed. It was the complete lack of ownership and aftercare once a new problem appeared after the workshop visit. For an authorised service centre, I expected professional communication, accountability and prompt assistance. Instead, I experienced repeated broken promises, poor communication and a complete lack of urgency. MY ADVICE TO ANYONE LEAVING A CAR HERE IS TO DOCUMENT EVERYTHING BEFOREHAND. TAKE PHOTOS, SCREENSHOTS AND VIDEOS OF THE CONDITION AND FUNCTIONS OF THE VEHICLE BEFORE HANDING IT OVER. Based entirely on my personal experience, I cannot recommend this service department.

Got a great deal with my new car. Karol keskes is the best salesman in the world. Many thanks. Neil Mcnaught Bridgwater

Karl ,He certainly knew his job. Very professional, kind considerate, patient, nothing was too much trouble for him on buying my brand new car . Always had a lovely smile. Would recommend him any day . Drive you should be proud of him. Hope he goes a very long way. Thank you Karl. 🥰🥰🥰

Been a customer for nearly 12 years. On our 4th Vauxhall car, not any problems just changing cars. We have found the people on the service desk incredibly helpful, professional and excellent to talk to. Our most recent purchase the customer service we received was excellent. Just couldn’t do enough for us. Big shout out to Simon, the manager to John who looked after us superbly. Nothing but praise for the whole team. We have never received anything other than excellent customer service.

Had an issue with a car from the word go.. Started off helpful then over several months pushed from pillar to post, salesman OK and central call centre fine, most of the staff avoided my issues and one of the service women talked down to me like nothing I have ever experienced in retail full stop. The general manager was of course extremely helpful and got things done...

Great service and help in purchasing my dads used car. James and and the team were friendly and very helpful and nothing was too much trouble. Highly recommend them.

I went to Drive Vauxhall to part exchange a car I bought from them in 2021. I was so happy with that car (an automatic Audi A1) and the whole process, which involved arranging finance, that of course I went back to them. I felt that James did his utmost to get me the best possible deal and I’m now the proud owner of a great little automatic BMW. I couldn’t be happier!

Had my car in for a wet belt repair , had it for 6.5 weeks . Went to pick it up and the car internally was covered in mould. They thought it was acceptable to leave it like that when I'd picked it up.

Bought a vehicle which I was told had been given a full service and new MOT.. 3 weeks later I received a call to say that they had not done the MOT - I returned the vehicle for the MOT - it required a bit of work - luckily covered by warranty. 6 months later - service light comes on, so I called the dealership asking for the last date they serviced it to be told that it had not been serviced.. I expected better from a main dealer

Do not trust this dealership we were trying to buy a used car. We were gazumped. As we didn’t want to take out additional services which they make money on someone else obviously did and they sold the car to them.