3% Reviews
replied to
40% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


27 reviews from our car dealer reviews community
Leave a review for Drive Right Luton
Leave a review

27 reviews from our car dealer reviews community

Leave a review for Drive Right Luton
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Don’t buy from here "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from here and the clutch clicks when I dip it told them about it but they said it doesn’t come in with warranty also found out the water has been leaking to find out I now need a new radiator but 30 days are up so it wont be covered on warranty I wouldn’t buy another car from them

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"AVOID - Feel totally conned."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a Fiesta in March from this garage. It was described as having some black exhaust smoke, but the garage had given it an MOT pass. The owner said that it was a good price to reflect the fact that maybe a few hundred pounds would need to be spent fixing the issue, which we were happy with. NOTE, the garage themselves had chosen not to fix it, but came up with a story that they just shift cars quickly and don't have time to spend on this kind of issue, which seemed reasonable. He persuaded us to buy a warrantee from Autoguard. We had the turbo's changed shortly afterwards at our own expense as it seemed unethical to claim for this from Autoguard. This significantly reduced the black smoke but it was still there. Our local garage told us that someone had already changed the turbo's with non-standard parts, so they fitted genuine Ford parts. We have recently had an MOT and it has failed the emission test, despite there being much less smoke than when we bought it and when Drive Right/Rite had passed it the previous year. Our garage said that it is uneconomic to repair. There is possibly an issue with the injectors, but even if they were to replace them, they cannot be certain that this is the fault. We feel thoroughly conned. AVOID.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"AVOID THIS DEALERSHIP AT ALL COST !!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sold a faulty car, despite being lied to and it being faulty advertised as mechanically good. They LIE TO GET YOUR £££££ Stay well away - use alternative trusted dealerships and REPORT TO AA.COM as they are selling illegal faulty cars. Know your rights AND SAVE YOUR MONEY.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"Shocking service, do not use!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

would 100% not recommend, absolutely awful after service. He is a slippery fish that will tell you what you want to hear and not honour any promises he makes. I am currently fighting for my money back for a car he sold me that broke down spectacularly on Christmas Eve but he thinks is fine. It's perfect if you like cars that don't drive! He operates on a level that can only be described as barely legal- think Better Call Saul. I wish I had read these reviews before i bought my car, it would have saved weeks of heartbreak.

sarah South in response to Shocking service, do not use!

in a similar situation to many others reaching out. I’m taking this guy to the small claims court. If we get together with everyone he’s done this to and hit him with a small claim court he will lose his business. He’s already lost his business in 2019 and had to re-register the company it only cost around £50 to take him to small claims. He’s just stolen £500 deposit refused to give it back.

What is a verified reply?
Replier has verified their email address

Drive right Luton LTD from Drive Right Luton in response to Shocking service, do not use!

Dear Debbi We are deeply concerned to read about your experience and regret any inconvenience you've faced. At [Your Company], we are committed to providing quality vehicles and services, and we take feedback very seriously. Regarding the issues you've encountered, we strive to ensure all vehicles are thoroughly checked and meet high standards before they leave our premises. However, it seems there may have been miscommunications and misunderstandings in this instance. We are investigating your claims diligently and would like to resolve this matter amicably. We are also mindful of the statements made in your review. While we support feedback, we must clarify that we take allegations against our business seriously and are considering all necessary steps to address false statements made publicly. We encourage you to contact us directly at [contact information] to discuss your concerns further. We are committed to finding a fair resolution and ensuring that all our customers leave satisfied. Best regards, M.Elbakty Drive Right Luton

What is a verified reply?
Replier has verified their email address

Drive right Luton LTD from Drive Right Luton in response to Shocking service, do not use!

Dear Sarah South The above statements made are not true and unfounded and are made by you with defaming attention to our business. However we regret to hear about your dissatisfaction and the challenges faced during the communication process. We acknowledge there were complexities, particularly with the fluctuating nature of the decision-making concerning the car purchase, which led to misunderstandings. Our team attempted to accommodate these changes as efficiently as possible while adhering to our administrative protocols. I believe now the matter is concluded satisfactory and we expect you to withdraw your statements which is not true. Moreover, we sincerely aimed for an amicable resolution and regret that the process did not meet the immediacy of your expectations. We understand that such situations can be frustrating. We must emphasis that respectful communication is crucial in resolving any issue, and unfortunately, when interactions become disrespectful towards our staff, we are placed in a difficult position. Our decision to discontinue future business was made with heavy hearts and after careful consideration, prioritising the well-being of our employees. We are continually working to improve our customer service and administrative processes and will take this experience as an opportunity to learn and develop further. Best regards, M. Elbakry Managing Director Drive Right Luton

Colin Jones in response to Shocking service, do not use!

I had to use the small claim court to force him to pay for a replacement propeller shaft on my 4x4. Refused to compensate me and even tried to get his so called mechanic to fix the issue by banging the shaft about a few time. The car was a good buy but let down by a dodgy dealer and an unqualified mechanic.

What is a verified reply?
Replier has verified their email address

Shan in response to Shocking service, do not use!

STAY AWAY FROM THIS GARAGE. OWNER HAS GIVEN ME ABUSE BY PHONE AND BLOCKED MY NUMBER, WANTS ME TO TAKE DOWN MY BAD REVIEW… NO WAY. SOLD ME A CAR WITH A NUMBER OF FAULTS - I WILL BE TAKING LEGAL ACTION AGAINST THEM AND LETTING AA KNOW THIS DEALERSHIP DOESNT SELL SAFE, LEGAL CARS. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!! DO NOT BUY A CAR FROM HERE !!!!!!!

"Was very fair and welcoming"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would recommend to anyone who is in need kf a motor vechile as they will point you in the right direction. Thankyou again for your services loving the vechile I have purchased of you.

"Really amazing staff and the owner himse"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Though being on holiday he managed everything, co- ordinated with his staff and have everything arranged on time and to perfection. I felt really respected , very polite staff ,the car was washed , took the test ride 👍, they helped me with the paperwork ,really a five star service. Definitely recommending anyone looking for used cars ,or repairs , see them right way , they are the best 👌

"Thankyou excellent A1 service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought my mum a second hand VW Polo with ease, politeness and courtesy. Staff were excellent, nothing was a problem. Manager gave a lovely touch for mun. Car is just what she wanted. No problems at all. I would personally recommend them and should I need a car in the future I will definitely be contacting them.

"The dealer was extremely kind "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wanted buy my first car, and was very new to this. The dealer was extremely kind and helpful. I got to test drive the car as much as I liked, I asked to experience driving the car on a slightly larger road to see how the car performed at 50+ mph and also in a smaller road to experience reverse parking the car. There was no pressure to make the purchase, and I was able to look at the car and discuss with my friend for as long as I liked. We were at the dealer from 5pm to 7:15pm on a Sunday. The dealer was very fair, he said that it would cost me £100 to get a second key, and therefore offered to deduct it from the price of the car. He also provided me with two contacts that could help me get a new key. He also gave me 12 months breakdown cover with AA for free, and sorted out all the paper work for me, and helped me get insured. I was not taken advantage of for my lack of knowledge about cars and the procedure.

"Honest car honestly priced, would highly"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 2009 Focus CC3 from Drive Right recently. Very very pleased with the car. It was well priced, I took the offer of a test drive and was able to do so on my own. Didn’t feel pressured to buy but experienced very helpful friendly service.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Amazing Dealership!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Happy to say this was my second experience with this dealership and im definitely recommending to my family and friends. Such kind people and a boss who puts his customers before himself, Both my cars where not only sparkling clean but had absolutely nothing wrong with them. A very smooth easy going experience , thank-you drive right luton!

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Drive Right Luton is an Independent dealership that is based in Luton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
27 reviews2.9 out of 5 stars — Rated Average
Excellent
12
Very Good
0
Average
0
Poor
3
Terrible
12

Add Review

  • Submit new information

  • Contact Information

    Address

    Drive Right Luton
    121 Leagrave Road
    Luton
    Luton
    LU3 1RG

    Get in touch

    07377 777919
    https://driverightluton.co.uk/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    3%
    Percent of reviews responded to by this dealer

    Additional Information About Drive Right Luton

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more