30 reviews from our car dealer reviews community
Leave a review for Dunelm Car Sales
Leave a review

30 reviews from our car dealer reviews community

Leave a review for Dunelm Car Sales
Leave a review
"Car constantly broken n now scrapped"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Constant issues from the moment we drove the car away engine light came on. Water pump went , electric windows all stopped working radio was faulty Then after a few thousand miles the engine fately died, despite full service history. Contacted garage and manager was completely uninterested and hung up on us

"The garage was CHAMPION"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got some good feedback for a friend who bought a car. Great garage, excellent service, good little salesman.

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+1 Found this review helpful
"Rip Off"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay away from this garage. My dad paid over the odds for a car that should really be scrapped. Taken back a number of times for different things which were never actually fixed. Absolute Joke.

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+2 Found this review helpful
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Colin Rihardson from Dunelm Car Sales in response to Rip Off

Please get rid of this review, I know nothing of the sort. Thank you, Colin Richardson.

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John Smith in response to Rip Off

Exactly the same type of issues I even got the finance company involved but these cowboys got away with it Car now scrapped

"Terrible experience"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ds3 on finance. Bloke was great. Engine light came on which they tried to fix. Kept coming on and they kept saying they had fixed it. They had the car more than me. Handed it back and had a nightmare getting finance cancelled with him. He became very rude and obnoxious. STAY AWAY. same car is back on sale for more. Black citroen ds3

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Colin Rihardson from Dunelm Car Sales in response to Terrible experience

Please get rid of this review. I don't know who the person is, also we have never sold a Citroen DS3 in Black...

"BMW 330 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW 330 & the cars been smashing. Ask for Billy he’s a good guy. All very friendly.

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+0 Found this review helpful
"Don’t buy a car here! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My teenage son bought a car here, totally taken advantage of! The faults/ repairs were botched up, quick fixes. It came with no parcel shelf but with the promise that one was on order - over a year later and still nothing. Telephone calls aren’t returned, There’s far better small businesses out there - go elsewhere!

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+3 Found this review helpful
"Excellent car - No problems"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Dunelm Car Sales Ltd, in County Durham. I'm a happy customer. ;0

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+0 Found this review helpful
"Brilliant cars "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from there. A Fiesta for my son’s birthday. Brilliant car, no other problems

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+0 Found this review helpful
"Cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Keep away, this garage is a disgrace to the motor trade. Please keep away!! 6 weeks ago we bought a 2010 Micra for daughters 1st car. It came with a years MOT with no advisories. We were sold a dangerous car that shouldn't have been on the road.Here is the list of things that have gone wrong it - 2 rear wheels leaking air out of the sidewalls so the tyres were going flat in days, exhaust blown, ABS light on, starter motor needed replacing. Took it back to Dunelm and their mechanic was 'off' for 3 weeks. Finally got them to have a look at it and they replaced the exhaust and put inner-tubes in the rear wheels. They never fixed the ABS warning light, they said they didn't know anything about it (they did). 4 days later car wouldn't start, the starter motor had gone. Took car to a reputable garage who are going to get the car roadworthy for us. They were outstanded by Dunelms bodge jobs, including the 'new' exhaust which was leaking dangerous amounts of fumes into the cabin. The reviews here on Google are correct, these people are cowboys and shouldn't be trading. When speaking about it to the old man who works there he said 'I'm a salesman, not a mechanic' Trading standards and the Ombudsman have been informed. They are cowboys! Do not buy a car from these crooks.

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+9 Found this review helpful
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Cat H in response to Cowboys

Had the same problem. Took out a loan for our son which he is paying back. Multiple faults with car. 3 month warranty not honoured on anything. The owner is rude and only responds to select messages, if at all. Service was also not done because we took car to separate garage who picked up on dangerous faults. This would mean that the MOT would also have been dodgy because it would not have passed based on faults!! So angry.

"Brilliant friendly, helpful service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Both Billy and Colin were excellent. They were very very professional, extremely helpful and friendly through the whole car purchasing process. They were not in the least bit "pushy" and couldn't do enough to satisfy me as a customer. Highly recommended

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+2 Found this review helpful
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Dealership Information

Dunelm Car Sales is an Independent dealership that is based in Durham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews2.7 out of 5 stars — Rated Average
Excellent
11
Very Good
1
Average
1
Poor
6
Terrible
11

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  • Contact Information

    Address

    Dunelm Car Sales
    Auton Stile
    Durham
    County Durham
    DH7 7DB

    Get in touch

    0191 383 1299
    http://www.dunelmcarsales.co.uk

    Opening times

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    Dealership Statistics

    36%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Dunelm Car Sales

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