Ian T, December 2023
"Mini Durham "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have bought 4 brand new Mini’s from this dealership, so I feel I’m in a good position to give an honest review.
We received a call from Adam Gregory mid Oct as Vertu Durham were interested in buying our car, a Mini Cooper, it was coming up to 4 yrs old, 14k miles an immaculate car.
Adam offered me £14k part exchange over the phone against a new one. I was happy with the price and made an appointment.
A week later, a different story at the appointment, the price dropped to £12k (they didn't even look at the car)
I already had done my homework, they had exactly same year/mileage cars for £17k within the same dealer group.
I explained and showed this and it embarrassed Adam, he knew this was going nowhere. I said £5k mark up was ridiculous. I left and said I would not be back. I have also ‘opted out’ of all email updates and communications.
Today (13-11-23) I received a call from a very confident Tom Sutton (Vertu Durham) saying he has a car I might be interested in. A 3yr old Mini with 13k miles.
I asked Tom why would I be interested in buying a 3yr old car with the similar miles ours has? I also asked, have you looked at my purchase history? (buying new cars). He hadn’t bothered.
I explained the previous visit with Adam and the fact I have now gone elsewhere for servicing & new purchases.
This dealer, Vertu Durham, has lost its way, internal communication is atrocious.
*Advice to customers, this dealer banks on your loyalty but expects to make £5k on your car…. Don't be afraid to go elsewhere!
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Andrew O, July 2023
"Shambles"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We took our mini for test and service at this garage.The car failed on a door handle and we were advised it was a latch and it would need replacing at a cost of 330 pounds but if the door card was damaged in the repair process a further 600 pounds would need to be added.I advised the garage to proceed with the latch and not to replace the door card at any cost,I would happily take the risk.The car then passed its test.One week later my son tried to open the door and it failed to open,this was the first time we had used the passenger door.We contacted the garage and were asked to return the car on 27th July, that day we were advised that it was now the door handle and it would cost 280 pounds,I told the service girl not to proceed and made her aware of my frustration then she offered me a discount of 100 pounds which I declined.Later that day I decided to remove the door card and take a look myself and to my dismay the door handle was not even connected to the latch and was hanging freely,it was a 1 minute job to push fit the cable and the door is now working.From the moment we walked into the garage we were being upsold,absolute disgrace.
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