Good service, went out of their way to help, I was very nervous but they where reassuring and patient.

After many year driving company cars it was time to buy my own due to a change in circumstances. Not really being a car person but knowing what i needed something large and economical for the family. Ian took lots of time with me going through various models for size and economy and ended up on a Mondeo estate at a great price even sorting out the finance on the same day, this does over 50 mpg for a big car I wouldn't have thought this was possible. Many thanks to Eagle Motors for your time and patience I will be back for the next one.

I bought a 2011 Jaguar XF from Ian at the Eagle Car Centre just over a couple of weeks ago. I immediately had some slight reservations when I went for a test drive, and it was clear that the vehicle had been driven for some time before I was at the wheel. I bought the vehicle in the daylight and then took it straight to the underground car park. 2 days later and I went to start the vehicle and it had a flat battery. I called the AA and used my Bank Account as this has the provided cover. When the AA jump started my vehicle I noticed that one of the headlights was not working. I phoned Ian straight away and his words were, 'It needs a good run'. Ian then proceeded to state that it was the jump start that led to the failure of the headlight. Hmm, let's all think about that one for a moment. I drove the vehicle for approximately 500 miles over the following 2 days. The battery was discharged and charged again at the local Jaguar dealer, and the headlight and ignitor was replaced at a cost of over £600. I phoned Ian and he reiterated that he had spoken to 2 people from the AA and they confirmed that a jump start could have caused the headlight to malfunction. He provided me with £100 as a good will gesture. A week after the battery failed the first time, I went to start the car last Friday evening before another long journey and lo and behold, the battery was flat. Again I called the AA and again they jump started the car whilst the mechanic reiterated that jump starting the car would not cause the headlight to malfunction. Then yesterday, ............................the car would not start again because of a flat battery. I immediately took it to Jaguar again where they replaced the battery at a cost of £157. The AA mechanic who showed up for the third occasion again said that the battery being jump started would not cause the headlight to malfunction. What he also did was confirm that the 950Ah battery was indeed faulty and had dropped to 200Ah. So after all this, I will let you the readers decide whether or not Ian Evans should have contributed to the cost of the headlight that was not working and the faulty battery on the vehicle. Remember my opening comment about the vehicle engine being warm with an appearance that it had been driven some time before I had a test drive in it. What a shame that I feel totally ripped off by this business transaction and my faith with back street car dealers is the same as when I bought my Mk2 Escort in 1984. By the way Ian, the charging of the battery did not cause the headlight to fail. But well done on making a few hundred pounds out of me.