Disgusting service after getting a quote for a Q3 I was undecided as it had been used for test drives and had a scratch across the front and the monthly payments were more than a top of the range TT. I was told I would need to pay £1000 to hold the car but the money would be returned within 24hrs if I didn't want to go ahead. 9 days later and it still hasn't been returned, when I rang and spoke to a manager he was unhelpful and didn't have the courtesy to ring me back and explain the situation. I will be buying an Audi but certainly not from East Kent Audi.

Booked car in for major service which was completed. Distance warning light was illuminated. East Kent Audi gave car back with distance warning light still illuminated after signing to say a health check had been completed. Dealership had not carried out diagnostic to determine root cause of problem. Main point is Audi completed health check and gave car back with a crucial safety system not working - brake guard, distance sensor system, cruise control. Car is 4 years old the ACC system is to blame, Audi quote the car is out of warranty, offered repair with large contribution from me, on a car they have serviced and maintained.

Welcomed on arrival by staff & Oliver who guided us through the service procedures. On completion of the work Oliver took us out to the car which had been cleaned and valeted. All work was carried out in a friendly/professional manner. Many thanks to Oliver for his professional, friendly help as usual.