Anonymous in response to Save your money

Please can you let me know what vehicle this was on . I am having issues with engine management light after purchase

Anonymous in response to Save your money

It was a Peugeot 2008

Sam from Eaton House Autos in response to Save your money

This is not true at all. You came to view a vehicle and before you even opened the door I told you that the EML light had come on and that if you did want to purchase the vehicle it will be sorted out before you collected it. I left you to inspect the vehicle with your father and to have a chat. You went out on a test drive and when you returned you decided that you would like to leave a deposit and told me to give you a call once it was ready for collection. I then booked the vehicle in for a diagnostic, got the work carried out and called to say your car was all ready for you. This is when you informed me that your friend told you that a machine can simply be plugged into the car and permanently turn off the EML light and you thought that was what we had done. This is a ridiculous thing to say and I can only assume that this friend has no experience with cars. You stated that you did not want to proceed with the purchase and I said ok. Then I received what I can only describe as drunken threatening text messages later on in the evening. I did not want to get into a heated argument so I replied with the contact details of the garage that had repaired the vehicle, gave you the name of the technician that carried out the work and told you to call them up to show that what I had told you was the truth. I even tried to call but you did not answer the phone and instead sent a few more drunken messages. I carried out everything I said I would so I don’t feel this is a fair review at all as you did not even end up purchasing the vehicle.

Mark in response to Never ever go here

Your right went there to look at a car & was told the engine management light had just come on cause it’s been stood awhile & just needs a good run out so was told they’d fix it so I put a £200 deposit down thinking all will be good cause I don’t know cars,So when I got home I phoned a mate who’s good with cars & he said that doesn’t just happen check the MOT history & guess what it failed on the engine management light which was never told about & as my mate said it’s easy for them to plug into a computer & the light will stay off for a few weeks & then that’s it back on, lost £200 deposit cause was told the light is off now but saved myself thousands no wonder they only give a 1 month warranty cause after that the car is your to worry about & the bills to fix it.

Sam from Eaton House Autos in response to Never ever go here

This is obviously a fake review from anonymous

Staff from Eaton House Autos in response to rude manner

This is not correct at all. You came and viewed the car and there was one key. Over the next 3 days you came back each day and looked at the car again. Then you and your family started insisting I have to knock money off to which I said no each day for the 3 days. I told you what I would do to the car for you before you collected, you decided to leave a deposit and I carried out any jobs I said that I would in full. Then when you came to collect the car you and your mother told me I have to knock money off because your insurance was dearer than you anticipated. There was one key with the vehicle when you purchased it and you found a spare key in the owners manual pack. You agreed on the phone that there was one key when you purchased the vehicle also but then yourself and your mother started to give abuse on the phone that was uncalled for.

Sam from Eaton House Autos in response to Awful customer service

When you visited the dealership we leave people to look around and do not hassle any customers. If you have any questions or would like any keys to view cars you are given them. If I remember correctly Glen I also said to you while you were looking around if you have any questions let me know and you just gave the keys back in and left the site after viewing the car. Then you emailed me and I mistakenly did not reply. When you were threatening to leave a bad review because I was slow to reply I did ask if you could please add on to the review your emails which you sent so people could see the conversation but you have obviously declined that request. I apologised for the delay in replying to your email, which said ' I can only assume business is booming if you can afford to ignore my custom, I will spend my 5-6 grand elsewhere, adios'. I replied to this email saying that business is busy but I apologise for any inconvenience. I even offered to call you to personally apologise as you seemed to be very angry at my delayed response. The vehicle has main dealer service history stamped in the service book as advertised. Thank you for reviewing a late email reply.

Glen Foley in response to Awful customer service

My initial email to eaton house autos Hi just want to check if the car has a stamped service book and 2 keys? Also is there any movement on screen price if I have no px and a cash buyer? Thanks My 2nd email later that day Hi Just checking if car is still available as not had a response from my email yesterday, thanks. My 3rd email 36 hours later Hi, I can only assume your business is booming if you can afford to ignore my custom. No problem I will spend my 5-6 grand at another garage. Adios. Success at last my third email provoked a response from Eaton House Autos Hi glen, you assume right. I haven't had time to reply as I've only just finished work. Sorry for any inconvience. After researching reviews on the garage my response Hi no problem at all. I've read your reviews so did me a big favour. Response from Eaton House Autos For some reason you seem to be a bit upset about me not being able to reply as quickly as you would have hoped. Would you like me to call you at some point tomorrow to personally apologise to you as I do not have time for nasty emails from a customer that has not purchased a car from me nor would I want to sell a car to somebody like that. Your contact number was on your first email. Is there a time which would be convenient for you or can I call any time? Regards Mr Matthias Sent from my iPhone My response Hi not upset at all, frustrated but relieved would be more accurate. No need to call if you are so busy. Like i said you did me a favour really so no need to apologise. Response from Eaton House Autos I feel the same way, some people just have a bit of a bad attitude and think they can speak to people however they want (usually over an email). Also you were obviously looking for money knocking off of the car as your first email indicated. So you were not a potential customer as I would not have reduced the price so you would not have been able to afford my Astra. Anyway I hope you manage to find a car that is in your budget My response Im impressed you know my budget, the real reason for your lack of reply I assume is that the car does not have a stamped service book. Despite being advertised as having dealer service history. But hey I'm just a potential customer, thanks for the emails will add them to the review website. Response from Eaton House Autos Thank you for threatening me with leaving a bad review because I struggled to reply to your email. At least people will be able to see both sides of the conversation on this subject when I reply to the review with copies of all of your emails My response Hi I will save you the trouble and will be adding both mine and your email responses to the review. (Unedited) I will send you the link once it's completed. We will let your potential customers decide. My questions to you were perfectly legitimate as a cash buyer with no px to ask if there was movement on screen price. You made no response about about the service book and how many keys the car has. You are just assuming I don't have the cash. I will leave a review of the garage I do buy from and the price I pay so hopefully that will put your mind at rest about my finances. No response after this, judge for yourselves, I feel my first 2 emails were perfectly polite and legitimate. I admit the 3rd was a little sarcastic but by this time i had visited the garage, been ignored and had 2 emails ignored over 36 hours. I agree he did offer to phone me and apologise, however he called me a nasty customer in the same email! so assume it was some sort of threat that he knew my number! …...really…... I stand by my poor customer review of this garage, Mr Mattias over the course of his emails labeled me a nasty, threatening and skint! So I think I should respond to this “Eaton House Autos from my experience is a back street garage, with ignorant staff who obviously went to the same customer service training as United airlines, I would also place a bet that Mr Matthias was top student but can’t as i’m skint!!!!! Happy ending, visited a main street garage today, paid deposit and pick up my new car Friday!!!!