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68 reviews from our car dealer reviews community
Leave a review for Ebbsfleet Specialist Cars
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68 reviews from our car dealer reviews community

Leave a review for Ebbsfleet Specialist Cars
Leave a review
"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mercedes E350 in January. Done about 1000 love driving it, beautiful car inside and out. Craig was so helpful , gave me a good deal, Will certainly go back there in the future highly recommend Ebsfleet Specialist Cars.

"David"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Craig was very helpful and made me a good part ex.price..Cars are ready to drive away and expertly valeted...Would gladly recommend this dealer..

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"August Car Buyer"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good experience over all. The dealers were very helpful and friendly and the car is great value for money. I purchased a Volvo back in August and I have only had one minor issue with it up to now. I would recommend Ebbsfleet Specialist Cars.

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+2 Found this review helpful
"Ashleigh"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an 11 plate Nissan Juke from Craig at Ebbsfleet. I found Craig to be very knowledgeable and approachable. The car was absolutely immaculate and well worth every penny. They gave me a fair price on my part exchange and even helped me to arrange finance on the vehicle at a great rate. 6 months later someone hit my front bumper. I contacted Craig, who put me in touch with a great body shop to get it repaired. Amazing after sales care! Highly recommended and will definitely use Ebbsfleet Specialist Cars in the future. Thanks Guys!

"PETER"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you for picking me up from Ebbsfleet station, I drove home without any problems with the car I brought from you, it was exactly as described and you and your staff were all polite which made my experience better. I will recommend you to anyone I know in need of a car. Once again nice doing business with you!!!

"Bob"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car. It had a higher than average list price but it looked immaculate. Plus dealer said they knew previous owner who had 'really looked after it'. Was told it had it had been recently given a service and fully looked over as part of the sale and got a 6 month guarantee. After purchase noticed log book did not have the recent service stamp. Told by dealer that the garage opposite serviced it. Strolled over, they had never heard of car! The dealer 'kindly' agreed to let a 'guy he knows' service it for us. He did this in his garage at the side of his house and also changed the cam belt for us. Shouldn't this already have been done with car approaching £60k? As service done 'privately' it has no stamp in the log book. After a month or so of ownership a warning light kept coming on. The one suggesting 'water mixing with oil'. Taken back a few times to be fixed by the garage who asked a business unit next door to have a look. The guy moaned about being asked to do it for free. Awkward to stand there listening to him moan away. Wasn't this part of warranty? Not me issue, don't moan at me! It kept coming on after a second attempt to fix. We were told future attempts would cost. On third attempt we left car there and I had to stump up £30! As it did not seem affect the running of the car we gave up. 6 months after purchase it needed brand new brake pads. Costly. On the low mileage it gets this suggested, to me, that they were already quite worn. 10 months after purchase the engine had an issue which cost us £1,500 to fix. Our local garage said it was valves and engine needed a partial rebuild. Unfair to blame that on the dealer, (it was 10 months later), but a VW at 70k should not have those issues? Particularly one sold as immaculate/regularly serviced etc. Was it the quality of work replacing the cam belt? Was it already an issue when purchased? I don't know. But needing to spend 1.5k 10 months after purchasing (and having paid 'top dollar') was a shock and rather upsetting. Had a few other minor issues/repairs. I really wish we had not bought the car. One year later we have spent almost 2k on it. Add that the price paid and it was a VERY bad purchase.

Craig Outram from Ebbsfleet Specialist Cars in response to Bob

As the business owner I am sorry to hear of the issues with your car.My Sales Manager John is a Master Tech at a Ford Main Dealer so rest assured the work completed by him would have been completed to the highest standard. We sell over 600 cars a year and we try hard to give the best possible sales and after sales service.We try to encourage our customer to extend there warrant for a minimal cost and in this instance any failure to your valves would have been covered with no cost to yourself. Please could you call us on 01322 382756 to discuss. Many Thanks Craig

"Bryan"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Bmw which they said they had serviced prior to collecting even stamped service book and reset light. 1100 miles later car car oil level light came on so took it to Bmw to check it was ok and they told me it was in need of service as oil was very low and buy the colour and condition very old and not only done 1100 miles and had not been changed for many thousands of miles plus oil filter and air filter were very dirty. So basically they lied and never gave it a full service atall . My opinion is dodgy car sales avoid

Craig Outram from Ebbsfleet Specialist Cars in response to Bryan

Firstly is this a genuine review ! My business is built on customer care.All of our retail cars are serviced by a independent garage and if a book is stamped I will have a invoice to confirm.Please whoever you please call us we are available to take your call.A gutless review is not appreciated.

"jackie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with customer service John & Craig very helpful. We purchased a VW EOS Very happy with car had a minor problem and was resolved straight away. Could not do enough for you. Would recommend family and friends to go to them. Would buy another car from them. Made you feel very welcome x

"Tom"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you want a 'special car' you need to go to a 'car specialist' and Ebbsfleet Specialist Cars will not disappoint! I searched the country for a Volvo S40 in excellent condition with low mileage. I travelled 150 miles to see the one I bought from Ebbsfleet and then a further visit by train to collect it. Was it worth it? You bet!! The service I received from Craig & John was second to none. They even sent a driver to pick me up from the train station. Their after sales care was also very impressive, I had a slight problem which was rectified with just one phone call. I would recommend anyone looking for a good used car to buy from Ebbsfleet!

"Becca"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently brought a VW Beetle Cabriolet from Ebbsfleet Specialist Cars. I couldn't reccomend them more, they really do provide a first class service and the quality of the cars are excellent. The staff are so helpful and treat the customer with respect and care that everyone wants when buying a used car. Big thanks to John, Gary and Craig. Really appreciative of all your hard work!!!

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Dealership Information

We Are An Internet Based Used Car Dealer, Offering A Wide Range Of Keenly Priced Vehicles That Are Prepared To A Super High Standard.

We Offer A Friendly Service And Have 30 Years Of Experience Of Selling Vehicles In The North Kent Area.

We Choose All Of Our Cars From Trusted Suppliers And They Are All HPI Checked And Mileage Verified, With Official Copy Certification Supplied.

Our Showroom Is A Bright, Dry, All Weather Environment With A Relaxed Atmosphere, And Tea/Coffee Facilities.

As An Established Used Car Dealer We Offer Part Exchange, Competitive Finance Packages And Market Leading Warranties With WMS.

We Are A VAT Registered Company And Are Licensed By Kent County As A Used Motor Dealer No. 19118

We Are Located 5 Minutes From Dartford River Crossing And 5 Minutes From Bluewater Shopping, We Are Also 5 Minutes From Ebbsfleet International Station Where We Will Be More Than Happy To Collect You.

We Ask Customers To Make An Appointment For A Viewing As We Are Very Flexible With Our Hours And Are More Than Happy To Arrange A Time That Suits You Including Evenings And Weekends.

Thank You For Visiting Our Website And We Look Forward To Receiving Your Enquiry. Please Call Craig Outram. 01322 382756

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1990

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
68 reviews4.6 out of 5 stars — Rated Excellent
Excellent
60
Very Good
2
Average
2
Poor
1
Terrible
3

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  • Contact Information

    Address

    Ebbsfleet Specialist Cars
    A7 Northfleet Industrial Estate Lower Road
    Gravesend
    Kent
    DA11 9SN

    Get in touch

    01322 382756
    http://www.ebbsfleetspecialistcars.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 17:00
    Sun 10:00 - 15:00

    Dealership Statistics

    91%
    Would recommend this dealer to family and friends
    5%
    Percent of reviews responded to by this dealer

    Additional Information About Ebbsfleet Specialist Cars

    Company Formed: 1990
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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