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So I drove from Bristol to London to purchase a quad bike off this company ... they stated it had no issues and was mint .. went and meet them at showroom which tbh looked dodgy as but the fella seemed ok. So purchased vehicle off these and seems all good at time. Got home and the following morning took vehicle out and that’s when problems started ... quad started cutting out and throwing up fault codes , so I message the sales man and his reply was no refunds , cant help , tbh didn’t even want to talk about the issue so I paid 8000 pound for a vehicle that is now not as the add stated, my advise to anyone who is looking at a vehicle from this company is to avoid at all costs , I will be taking matter to court as I will not be leaving it like this! But please anyone who is looking at any vehicle do not go anywhere near this place
Reviewer has confirmed their email address
What an excellent service, all staff very friendly and helpful ..... Treated like one of the family, that included our dog..... Many thanks Conner, Pat & Mark .
Marc from ECS Car Sales in response to Abbie
Thanks Abbie enjoy the sun in your convertible. Marc
I bought a car from ecs and I was very please with the service that they provided from start to finish and would recommend them all family and friends.
When I bought my car from ECS in March 2015 I received an excellent service and they were extremely helpful and friendly. Not long after purchasing my car it started to shudder randomly and sometimes this was whilst driving at speed. I contacted ECS who where yet again extremely helpful, by booking me into their local garage and helping me to contact Warranty First to make a claim. The problem was an intermittent fault with the crank shaft sensor, which couldn't have been previously detected before I bought the car. My car was fixed that weekend. Recently, I have had a suspension coil snap. I have contacted ECS again and they have put me in contact with Dean at motor maintenance (Witham) who has quoted me a very reasonable price.
Mr daughter recently purchased a car from ECS and I took her over to collect it. When we got home I noticed there was a noise when the car was in gear. We contacted the owner who collected the car from us the next day and we later received a call from the mechanic telling us there was a gearbox problem. We contacted ECS and were offered three choices - a full refund - wait for the car to be repaired (a courtesy car was offered) or choose another vehicle. We chose the latter, went over the next day to collect another car expecting to pay the £150 difference and was told there would be no extra charge. While disappointed with the first car the follow up service was exceptional and I would not hesitate to use ECS again.
Reviewer has confirmed their email address
Would I recommend to family and friends? - YOU BET!!! The management were very helpful and even when I had a problem, they were so considerate and solved the issue. I cannot understand anyone faulting this company who's customer service is second to none. I absolutely love my new car and I know that if I am worried about anything, I feel confident in going back to ECS Car Sales, as I know they will solve my issue. Their cars are very good value for money and I am just over the moon with my Peugeot x
Very pleased with the car I have just bought from ECS Car Sales, lovely people, very helpful. The car was a good price and I am very satisfied. I have no problem in recommending ECS.
The most unhelpful car sales i have ever experienced. The owner has been desrespectful and unable to communicate with us appropriately. We have tried to resolve the situation as the car has had countless problems since getting it, this has been going on for about 6months. In that time period we have had no response from the owner, we have rung, sent letters and even gone to the garage only to be told he wasn't available. Thanks to the warranty company for being beyond satisfactory, I have managed to get the car resolved at my own time and expense with warranty firsts help. Sent a second letter over 4 weeks ago only to have no response until today, which enclosed threatening documents. I am going to be continuing to follow the correct procedures laid out by trading standards and other bodies to be reimbursed for my time and effort. DONT buy cars from this company!!!!!
Nina Wright in response to Mr unhelpful garage owner
I completely agree with your review. We are £5,000 out of pocket because of this unscrupulous car dealer. We were certainly taken in. I shall also be contacting trading standards. All buyers should avoid this place.
Daanyaal ishaq in response to Mr unhelpful garage owner
I agree fully .. I will be taking these to court as they made no effort to resolve my situation as well ... the car salesman is a complete waste of oxygen and I would advise anyone to avoid the company
Bought my 07 plate Vauxhall Corsa at a good price, car was valeted for me when I collected it, no issues, no problems, would buy another car from ECS Car Sales without hesitation.
Wouldn't recommend ECS Car Sales. I had nothing but issues and the car was back and forth three times with the same problem! Don't think it was ever fixed the first two times it went back. So the third time I stated my legal consumer rights which the owner did not like and took offence too! They then had my car for three weeks to fix it AGAIN. During this time the owner refused to communicate with me as he was apparently annoyed I had stated my legal rights. Very very strange communication process. He refused to let me see any paperwork from the garage that fixed the leak and said if I wanted to see it then I would have to pay for it. It's all a sales pitch at the beginning and they then forget you are the customer! Don't bother buying a car from ECS Car Sales.
ECS Car Sales is an Independent dealership that is based in Witham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
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