What an awful experience, avoid like the plague!!!! Their website states ‘we are committed to providing first class customer service to all our customers’ - well this could not be further from the truth, and after reading plenty of other 1 star reviews I see I am not the only one to be treated disgustingly by this company. I called on the 8th February and asked to book to see a car on the 9th February & put a holding deposit down (as I had been let down by other garages before). AT NO POINT was I told by the person I dealt with, Richard Walker (who seemed nice enough, it is the managers who should be the ones ashamed of themselves) that the deposit was only refundable if I viewed the car. I had a think that night & realised the car wasn’t right for me so I called as soon as they opened on the 9th to cancel my appointment & request my refund back. Bearing in mind the car hadn’t even been off sale for a full day! The person I spoke to said ‘do you not know about the policy, where you have to come to the garage to get your deposit back’, I said I had not been told this or I would not have put it down. The man went to speak to a manager (I sadly did not get his name) and I was told I could have my deposit back as I was not clearly communicated to. I then had this same manager call me a few days later to ask if any other cars suited me, I informed him no and asked about my deposit. He said that he would sort it as ‘a manager needed to ring me before it could be released’. …fast forward 2 weeks and I have no refund, so I call on Tuesday, Wednesday, Thursday and Friday to ask after it (I have the phone records to prove this). Every person I spoke to promised to call back, including Clive Pick one of the sales managers, who sounded like he couldn’t care less and was extremely dismissive on the phone. Shock, Clive did not call back. I then see on the website to email Steve Stenning about complaints & so I do this, explaining that I was getting stressed by the broken promises and having to call daily and getting no where. Meanwhile, we’re told my Nannan has days to live so I spend every day after at her hospice. I get a call while I am there from Steve, who is apologetic and says that he will look into it right away. I made him aware I was at my Nan’s hospice and that this situation was causing me more unnecessary stress, and he again apologised and promised he would call me back the next morning. Guess what? No call back!! I then call the garage again (after this whole thing had been going on for over a month) and I get transferred to Richard Frost (general manager), I explain that I am disgusted by the lack of care and lies and he then tells me that the director has said that I cannot have my refund back and he cannot over rule his manager! I asked when I was going to be told this, if I hadn’t called? He agreed with me that there was no proof of me being told about the refund policy, as I was not sent the terms and conditions in black or white (nor told about them) and it was Richard Walkers word against mine! If I had been told on the phone call where I cancelled my appointment I could only get my deposit by visiting the garage (rather than get told I could have my deposit back), I would have just made the journey, even though I am not local. But instead I was told I could have it back, messed around for over a month, caused a great deal of stress and then told that actually I can’t have it back! The customer service at this place is absolutely abysmal, I wouldn’t bother emailing Steve your complaint as he will do nothing about it (apart from promise things then break the promise). No one actually takes any responsibility. I would recommend always paying for deposits with a credit card, oh and don’t give them your money in the first place! Plenty of other garages who have actual decent people working at them, unlike this place, where it seems they’re nice to you while you’re paying them, but as soon as things go wrong they don’t want to know. If I could give 0 stars I would.

In June, I purchased a vehicle from Eddie Wright. Prior to finalising the sale, I explicitly pointed out existing damage to the bumper, parking sensor, and grill, as well as an illuminated airbag warning light. I received assurances that these issues would be rectified. Furthermore, I was told the airbag light was due to a faulty rear middle seatbelt, and any implication of prior collision damage was denied. The invoice provided upon collection indicated a track rod end replacement. Immediately after taking possession of the vehicle, a persistent creaking noise emerged from the steering. Upon returning the vehicle, I was informed the steering rack was faulty. Despite this critical fault, I was instructed to continue driving the vehicle while a replacement part was sourced. After a delay of SEVEN weeks, and numerous follow-up attempts, the vehicle was finally returned for repairs. At this time, I also requested an inspection of a squeaking clutch. Subsequently, I discovered that the steering rack replacement was performed under the warranty sold to me by Eddie Wright. So I was sold a faulty car, and a warranty that was then used to fix the already faulty car. I intend to report this fraudulent activity to the RAC. Following the repairs, the squeaking persisted. Upon expressing concerns about the vehicle's safety, particularly regarding my family's well-being, Jon-Paul, the service manager, provided written confirmation that the vehicle was safe and fit for purpose. However, the vehicle continued to exhibit significant issues, including persistent steering creaking, tracking misalignment, and the reappearance of the airbag warning light. Due to the complete loss of confidence in Eddie Wright's service, I sought an independent inspection from Lincs Auto Solutions. This inspection revealed the following critical faults: Steering Rack: Improper installation, indicating negligence. Track Rod Ends: Incorrectly fitted, rusted, and seized, demonstrating that the purported replacement in June did not occur. These were also the wrong parts. Steering Alignment: Due to the improperly braced steering rack, the steering wheel is at a 90-degree angle for straight-line driving. Bodywork: Evidence of misalignment and damage, suggesting a prior collision, contradicting the assurances provided at the point of sale. Airbag System: A diagnosed system fault, indicating the potential for unintended airbag deployment, posing a severe safety risk. These findings demonstrate a pattern of negligence, misrepresentation, and potentially fraudulent activity. The vehicle was sold in a dangerous and defective state, and subsequent repairs were performed inadequately, or not at all. Given the severity of these issues and the complete breakdown of trust, I formally requested a buyback from Eddie Wright. This request has been met with further delays and broken promises. Consequently, I now feel I have no option but to escalate this matter to the finance company to pursue a resolution. I have photographic evidence of the damage, and the written report from Lincs Auto Solutions. I will also be seeking legal advice.

Eddie wrong are still continuing to go against my rights by law and are refusing my Rejection of my car after a failed repair and are now on the stance “waiting for motonova” as were a “triparty” agreement Leaving me with a broken car with multiple issues even after a main dealer repair, “photos of faults aren’t proof “ so I’ve been told maybe not but a photo is better than way of mouth blatantly breaking the law by not having the car back within accordance with Under the Consumer Rights Act 2015 The garage is complete and utter … fill the blanks, Wouldn’t buy a stone from these rob dogs daylight robbery at it’s finest buying cars at auction and sticking them straight out for sale even after a pathetic check in there workshop that took 3 people to tighten a hand break when I was there…. The own workers tell me how bad the company is Awaiting finance company’s response and seeking legal action as this is leaving me borderline suicidal due to having the stress of calling 6 times to get a phone call with “Jon” But no worries Jon you call me back at 17:55 !ATleast you did was your words Not recognized by the motor ombudsman wouldn’t touch these with a stick let alone my wallet Take my car back and refund me you pirates. I look forward to aPhone call from Steve telling me “oh please change your review while we sort out these issues “ BEG who’s just as useless at sorting out any issues Take the car back and refund me and save a headache And for anyone else thinking of purchasing save your self a headache and go else where far far away from Eddie wrights So Jon as you can see attached image of your email my question to you is why can you say this on one occasion but not honor this now? “Finance company will back this” not up to them to tell you to untangle the agreement pal I’m sure you’ll all have a good laugh at my email and try to belittle me on the phone again but I will not rest until you’re all known for what you are My advice is read the reviews and actually go else where !!

After sales disgusting Never return calls emails or messages , bought a car 52 day ago sent it back with oil leak still not resolved .. asked for money back nobody will answer phones or call back 55 phone calls 27 messages emails from citizens advise still not no response , managers putting the phone down on you when you do get to speak to somebody .. Steve stunning complaints manger John brought on service manager rob in services all rude and have no conssions on how they treat you .. took 10 day to agree to provide us with a courtesy car , when arrived we sent it back , unbelievable date pics to follow, have now issued a letter of court action from trading standards .. still not no response , in total we have had the car 10 days out of 52 and Eddie wrights think it’s ok not to resolve the matter .. please take a look on other reviews sites before you buy , they all say the same .. I with be uploading all message photos emails of proof of this poor excuse of a company in the coming days .. take a look at trustpilot you may change your mind if your planning on buying from them

brought a car and the day i drove it back there was a problem they sold me a car with a part that should off been on there and refused to give me my money back lucky the finance company was on my side and gave me my money back and took the car i call john in after sales for a reply to get my deposit back and get no answer the man take more holidays then working days buying a car from them was nothing but stress stress and losses!!!

I had my heart set on a particular model of car and had been looking for one that fitted what I was looking for in terms of feature and colour. Eddie Wright had the car I wanted, I rang up and got an appointment to view on the same day so couldn't fault how quick the process was. I was very happy with the car but highlighted a couple of issues regarding parking sensors and brakes, also there were a couple of scratches, I was assured these would be sorted along with a full service and MOT. I put down the deposit to cover 'on the road' fee, and arranged to pick the car up just over a week later. I rang a couple of times to ensure all the issues raised had been resolved as I was transferring the money, but just got told yes it will be done. I wish I wasn't so trusting and that they would have actually checked. On the day I was obviously excited to pick up my car and in true salesman style we were made to feel very welcome. We were told it had been serviced, MOT'd, new front tyres, new brake pads so couldn't fault anything. In the excitement I signed the paperwork then was given everything else in a file, I was told I would get a call the next week as a courtesy call and we went on our way. We had travelled 2hours but within a hour of driving home the engine management light came on and a 'service parking assist' popped up disabling the parking sensors. I contacted Eddie Wright immediately and was told they are quite busy and to try and book it with someone local to me. I went through the RAC warranty site with the earliest appointment being 3weeks away, so went to my local garage who did me a favour and ran a diagnostics and sorted the engine light. I asked about the parking sensors and they recommended to go back to the dealer as we'd only picked it up the day before. Another issue spotted was going through the paperwork to make sure we had everything I noticed the service invoice was dated March 2024, we picked the car up in September 2024 so had been mis informed that the car had been serviced as part of the 'on the road fee'. I understand this isn't the be-all and end-all but when told it would be done before we picked up the car I wasn't expecting 6months prior. Looking at the history of the car it was clear that the car had been sat since this service in March which doesn't do any car any good. I rang Eddie Wright who again recommended I go somewhere local as they were busy. I then sent Eddie Wright an enquiry online (no email available) voicing my concerns and requesting an email for a written trail and have heard nothing, this was almost 3 weeks ago. I have since then gone through the RAC warranty cover that Eddie Wright offer with all vehicles and it is looking unlikely that the warranty covers the issues with the parking assist, and won't pay out the cost of going to a dealership as the cost is capped as part if the RAC cover. I wanted to give them the benefit of doubt but I just feel like they got my money and lost all interest which is really disappointing especially when the issues included the engine management light. I wouldn't have given a bad review if they had reached out and sorted issues when I had contacted over various media forms, but unfortunately that hasn't been the case. I can't say I would recommend Eddie Wright if you happen to have issues, as they don't seem to care or wish to solve this. But if you are wanting a salesman show then they do that well.

Beware! There may be hidden issues with your car and if there is, the service team will not resolve or even respond. I bought a car recently (31st August).On driving it home I found under the foothold mat a square cut out of the carpet. Also 2 warning lights pinged up on my drive home. I immediately notified the sales man Liam, who did nothing with the information. I then contacted the service team member Amy, who agreed it was unacceptable and promised to sort all issues.She advised to find a business nearer to me that can fix the carpet and to speak to the warranty company about warning lights. On contacting companies about the carpet repair they advised it is a bigger job than first thought to replace. This is because the carpets are all one piece in newer cars. I have called spoken to John, the service manager, and advised this. also backing it up with emails. I have never had a call back, response to any emails and now they don't even pick up the phone. My trust in them and the car they sold me is broken and I have requested a full refund and to return the car now. Still waiting for an response or action from this firm. The cherry on top is they charge a additional fee on top of the asking price to service and check the car is ready for you to go on the road and this does not include taxing the car for you it is literally just to service and check it is all good. Which they clearly didn't do.