Neil H, September 2018
"Citroen DS3 Trade"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The team at Eddie Wight handle my initial call superbly well (Thanks Gary), was followed up by excellent customer service (Thanks Gary & Adam) and the hand over was professional and diligent (Thanks Liam). I have bought 5 cars over the last few years, and some from main dealers, but I wouldn't have any hesitation in recommending The EW team.
Don't take my word for it, the previous owner of the vehicle I bought had originally bought the car from EW's team!
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Citroen DS3 Trade
Thanks for your great review, Neil.
We're glad that everybody that you dealt with was so helpful and really hope you enjoy your call and, hopefully, look to bring the car back for a third time when you think you'd like something new, yourself!
Regards,
Darryl, Customer Experience Manager
Janette M, September 2018
"Very helpful staff"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have just bought my second car from Eddie Wrights. Mark, my salesman, was very helpful and we got a deal I was happy with, even though I ended up buying a different car from the one I went into test drive. There was a problem with the finance, not Eddie Wright's fault, and we had to hang around for a couple of hours longer than we should have but Eddie Wright have offered to service & MOT the car FOC next year due to the inconvenience, thank you. Will certainly use them again.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Very helpful staff
Thanks for your kind review, Janette,
We're glad that you liked the service you received and are always happy to help in any way that we can, if issues arise.
We hope you enjoy your car!
Regards,
Darryl, Customer Experience Manager
Martyn A, September 2018
"12 cars in"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just been back, to buy my 12th vehicle from Eddie Wright, Why, would you go anywhere else? 1st class service every time.......
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to 12 cars in
Thanks for your lovely review, Martyn!
We're honoured that you've been such a loyal customer over the years, hope you enjoy your new car and look forward to seeing you again in a few years!
Regards,
Darryl, Customer Experience Manager
Nicola C, September 2018
"100% avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have had the car from Eddie Wright Car Supermarket since 31.07.2018, it has broken down 3 times now, they forgot to tax my car so was driving round for 2 weeks without tax, I have phoned numerous times to try to sort, not once has anyone rang me back so i have now gone to trading standards to reject car in full and lodged a formal complaint with the finance company as i tried doing a formal complaint with eddie wrights but again, suprise suprise no response. please don't say to ring you as i have done this numerous times to be told everyone is on the phone and someone will call me back, that has not happened once. absolutely awful customer service once the car is out their doors!
+3 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to 100% avoid
Hi Nicola,
Thank you for your email and I'm very sorry to hear that you've had issues with your car since you picked it up. I've spoken with my colleague, Stacey and understand that she has spoken with you and is looking into having your car brought into our service centre in order to have fully repaired. I'm very sorry for the delay and stress that this has caused but hopefully she will be able to resolve the issue quickly and you will be able to get on and enjoy your new car.
Regards,
Darryl, Customer Experience Manager
David G, September 2018
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This was our second car from eddie wrights .you are free to riam around nobody bothers you .which i like.we went to russell .shown us the car we liked .we agreed with no hassel .he was very helpful
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Great service
Hi David,
Thanks for the great review, we're very proud of our customer service and glad that Garry was able to look after you so well. Hope to see you again in a few years!
Regards,
Darryl, Customer Experience Manager
Gareth, September 2018
"Brilliant "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought our second car from Eddie's car supermarket.our sales person was so helpful and patient. Got us to where we needed to be and drove away with my brand new gold 7 days later can't fault them.. have recommend them to my family and friends
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Brilliant
Hi Gareth,
Thanks for the great review - it's very much appreciated! We hope you enjoy your new car!
Regards,
Darryl, Customer Experience Manger
Rachel L, September 2018
"Good Sales, poor after care"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The process of buying the car from Eddie Wright Car Supermarket was simple and straight forward and the salesman did all he could to get me the right car for the price I wanted to pay.
On collection he honestly told me that they had lost the SD card for the sat nav and a replacement had been ordered.
The replacement (from eBay) was passed to me a week later but did not work. After numerous messages being left both by phone and online I finally managed to speak to someone and arrange for the sat nav to be looked at. A working SD card was supplied but I will need to update these maps as they are a few years out of date. This will cost me money and I also had to make 2 trips back to the garage to sort this situation out.
Sales were taken care off well but the after care service really let the process down and took the shine off my new car experience.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Good Sales, poor after care
Hi Rachel,
Thanks for your review and apologies for the delays in resolving your SD card issue. Unfortunately, as we sell a high volume of stock, there can sometimes be a delay in how quickly we can have new parts ordered, but, having looked at your records, we're pleased that we were able to resolve the issue within 3 working days of when we were made aware of the issue with the replacement SD card.
We hope you enjoy your car!
Regards,
Darryl, Customer Experience Manager
Anonymous, September 2018
"Disappointing!"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car from Eddie Wright, I wanted a few minor repairs done, none were, stitching repair on seat was poor. A tyre is so near its limit it should have been done at MOT but not even an advisory. I e mailed for someone to contact me and no body did. Even the rear number plate had not been lined up correctly and was flapping onto the body when I shut the boot, so I took five minutes to correct it.... My advice is go elsewhere.The salesman lost interest when I declined gap insurance etc. I won't take it back as if they can't put a number plate on then I fear getting anything else done.
+2 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Disappointing!
Good morning,
I'm very sorry that you feel that your vehicle needs some repairs. As I don't have any contact details or a name for yourself, could you please give me a call on 01724 270755 and I will ensure that your car is taken care of, ASAP?
Thanks,
Darryl, Customer Experience Manager
Martin S, September 2018
"Excellent service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The various contacts were all friendly and professional , timings were perfect and questions were addressed in full. All my contacts conducted themselves well.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Excellent service
Thanks for the great review, Martin.
It's very much appreciated and we hope you enjoy your new car!
Regards,
Darryl, Customer Experience Manager
Chris B, September 2018
"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very,very helpful, very caring and supportive with our choice. Very professional.
Everything resolved quickly.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Excellent
Thanks for the great review, Chris!
Happy motoring!
Regards,
Darryl, Customer Experience Manager
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
