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The process of buying the car from Eddie Wright Car Supermarket was simple and straight forward and the salesman did all he could to get me the right car for the price I wanted to pay. On collection he honestly told me that they had lost the SD card for the sat nav and a replacement had been ordered. The replacement (from eBay) was passed to me a week later but did not work. After numerous messages being left both by phone and online I finally managed to speak to someone and arrange for the sat nav to be looked at. A working SD card was supplied but I will need to update these maps as they are a few years out of date. This will cost me money and I also had to make 2 trips back to the garage to sort this situation out. Sales were taken care off well but the after care service really let the process down and took the shine off my new car experience.
Darryl from Eddie Wright Car Supermarket in response to Good Sales, poor after care
Hi Rachel, Thanks for your review and apologies for the delays in resolving your SD card issue. Unfortunately, as we sell a high volume of stock, there can sometimes be a delay in how quickly we can have new parts ordered, but, having looked at your records, we're pleased that we were able to resolve the issue within 3 working days of when we were made aware of the issue with the replacement SD card. We hope you enjoy your car! Regards, Darryl, Customer Experience Manager
Bought a car from Eddie Wright, I wanted a few minor repairs done, none were, stitching repair on seat was poor. A tyre is so near its limit it should have been done at MOT but not even an advisory. I e mailed for someone to contact me and no body did. Even the rear number plate had not been lined up correctly and was flapping onto the body when I shut the boot, so I took five minutes to correct it.... My advice is go elsewhere.The salesman lost interest when I declined gap insurance etc. I won't take it back as if they can't put a number plate on then I fear getting anything else done.
Reviewer has confirmed their email address
Darryl from Eddie Wright Car Supermarket in response to Disappointing!
Good morning, I'm very sorry that you feel that your vehicle needs some repairs. As I don't have any contact details or a name for yourself, could you please give me a call on 01724 270755 and I will ensure that your car is taken care of, ASAP? Thanks, Darryl, Customer Experience Manager
The various contacts were all friendly and professional , timings were perfect and questions were addressed in full. All my contacts conducted themselves well.
Darryl from Eddie Wright Car Supermarket in response to Excellent service
Thanks for the great review, Martin. It's very much appreciated and we hope you enjoy your new car! Regards, Darryl, Customer Experience Manager
Very,very helpful, very caring and supportive with our choice. Very professional. Everything resolved quickly.
Reviewer has confirmed their email address
Darryl from Eddie Wright Car Supermarket in response to Excellent
Thanks for the great review, Chris! Happy motoring! Regards, Darryl, Customer Experience Manager
Purchased a car from this wonferful company, they are not pushy sales men like you get in some places. Their sales team are friendly and very professional. Its not the first time i have purchased a car from the company and it wont be the last, good customer service is always worth going back for.
Reviewer has confirmed their email address
Darryl from Eddie Wright Car Supermarket in response to Excellent service
Thanks for your lovely kind words, Michaela. We're very proud of our service and glad you like it. Enjoy your car! Regards, Darryl, Customer Experience Manager
Very professional. Eddie Wright took my needs on board & found me a great deal.
Reviewer has confirmed their email address
Darryl from Eddie Wright Car Supermarket in response to Great Service - very helpful
Thanks for your great review, John. Very much appreciated! Happy motoring! Regards, Darryl, Customer Experience Manager
The sales team was really helpful and was able to find the best car at the best price for me. Would highly recommend
Reviewer has confirmed their email address
Darryl from Eddie Wright Car Supermarket in response to Great service
Thank you for your kind words, Michael. We hope you enjoy your car! Regards, Darryl, Customer Experience Manager
Very nice and helpful salesman, friendly polite and couldn't do enough to help, the vehicle was advertised with sat nav but when I picked the car up the SD nav card was missing & couldn’t be found. I was told a new one would be supplied but I am still waiting.
Darryl from Eddie Wright Car Supermarket in response to Good sales not so good after sales
Hi Peter, Thanks for your review. Just as I don't have access to any information other than your first name, would it be possible to contact me with your full name and car registration number, so that I can chase your SD card and ensure that you get it sorted ASAP. I can be contacted on Darryl.camp@eddiewright.co.uk or 01724270755. Regards, Darryl, Customer Experience Manager
Fantastic staff, very relaxed and friendly. Lots of car to look around and left to look around at own leisure but there to answer any questions and help. Extreemly helpful and not pushy would definatly recommend!
Reviewer has confirmed their email address
Darryl from Eddie Wright Car Supermarket in response to Fantastic staff
Thanks for your great review, Laura. We're glad that you enjoyed your experience and hope that you love your car! Regards, Darryl, Customer Experience Manager
I am not impressed with the service at Eddie Wright Car Supermarket, I was given the wrong car to test drive .I was told if I paid the finance there would be no extra charges but this was wrong .He also forgot to give me the Gadex pack
Darryl from Eddie Wright Car Supermarket in response to d yarrow
Hi David, I'm very sorry that you felt your experience with us could be better, but I'm glad that you were happy with the condition of the car and felt that you had good value for money. Having looked at your record, I can see that you have paid for the Guard-X package. If you're still waiting on this, please call on 01724270755 and I will look into resolving this. Regards, Darryl, Customer Experience Manager
As a family business, For nearly 90 years we pride ourselves on offering honesty, trust, and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference. We are adhering to all of the relevant COVID 19 guidance including social distancing and regular cleansing of the site and all vehicles. You can visit us with complete confidence and reassurance that we have your safety and well being at the forefront of our minds. Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day! The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1933
| Excellent | 299 | |
| Very Good | 30 | |
| Average | 23 | |
| Poor | 36 | |
| Terrible | 39 |
Eddie Wright Car Supermarket
Warren Road
Scunthorpe
North Lincolnshire
DN15 6XH
| Mon | 08:30 - 18:30 |
| Tue | 08:30 - 18:30 |
| Wed | 08:30 - 18:30 |
| Thu | 08:30 - 18:30 |
| Fri | 08:30 - 18:30 |
| Sat | 08:30 - 17:30 |
| Sun | 10:00 - 17:00 |
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