Ian S, January 2019
"Great car and great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My 2nd car from Eddie Wright’s and another great service. Had the qashqui since September and is brilliant. The car was like brand new with low mileage and the price was lower than other dealers . The salesman gave no pressure and was helpful throughout and helped with the online stuff. All in all good quality cars and friendly, helpful staff. I will be going back in the future.
+0 Found this review helpful
Staff from Eddie Wright Car Supermarket in response to Great car and great service
Thank you Ian for returning for your second car, we are pleased you are enjoying your Qashqai. Happy Motoring
Angela L, November 2018
"Daughter 1st car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Would like to thank Glenn for his excellent customer service. Called in on Wednesday to look at cars for our daughter who has just passed her test. After being shown to the enormous showroom, we where left alone to brows. Glen popped out to see if we where ok and only stayed with us because we asked him to. He let her have a test drive in 2 of the cars and she choose the fiat 500. We/she wasn't pressured in any way, shape or form. We would gladly recommend using Eddie Wright car supermarket.
+0 Found this review helpful
Staff from Eddie Wright Car Supermarket in response to Daughter 1st car
Thank you for your lovely review, we hope your daughter continues to enjoy her car.
Ashley L, November 2018
"Very unhappy customer - poor service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We purchased a car from Eddie Wrights, a VW Golf,
The car broke down after circa 2k miles, in a dangerous fashion whilst on a motorway carrying my wife and two young children.
The car was found to have an injector fault. This fault took 10days to rectify. This left my wife and children stranded.
Since the car has been repaired the after sales service has been incredibly poor. Nobody will handle our complaint or even discuss.
Trading standards are looking into this.
+6 Found this review helpful
Staff from Eddie Wright Car Supermarket in response to Very unhappy customer - poor service
We have received your email and we are looking into the issues you have raised.
Ashley Line in response to Very unhappy customer - poor service
Further to the above there have been some developments.
The poor and frankly rude customer service has continued. The car has been repaired under the warranty.
However today, the car has again failed with the same issue.
This latest episode will bring the repair bill on a £7k car to nearly £4k. This is within 6 months of the car being purchased from Eddie Wrights.
Trading Standards are still investigating the garage, as are consumer rights.
We are very very disappointed. The correspondence is poor and not helpful in the least.
To date, not even a sorry has been muttered. We were mislead as to the involvement which EW would have in the cost for the car and therefore we have been left substantially out of pocket.
I would advise to avoid at all costs.
We appreciate that cars fail, however there should be systems and processes in place to accommodate.
Carl, November 2018
"Unhappy "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a car from Eddie Wrights this week, upon leaving the dealership we noticed that the engine management light was on. This is despite us pointing this out on the test drive the week before and was told it’d be sorted by the time we collected. A car should not be allowed to leave your business with an engine fault. Now we are waiting for this to be fixed
+3 Found this review helpful
Staff from Eddie Wright Car Supermarket in response to Unhappy
Hi carl please can you contact Stacey on 01724 270755 as she would like to discuss this further with you.
Gareth O, November 2018
"Very poor"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car 2 months ago was told it would have a service.. it didn't. The seats was soaking the day I picked up the car.. Now it's spent more time in garage that if have driving it .. worst car I've owned.. feel as tho I've been sold a dud car and stuck with the repayments for a car I don't want to drive let alone own .Now I'm stuck without transport. Seeking legal advice..
+4 Found this review helpful
Staff from Eddie Wright Car Supermarket in response to Very poor
Hi Gareth we are sorry to hear this and would like to discuss this further please can you contact Stacey on 01724 270755.
Tim R, November 2018
"Sold a good car but not so good sales"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a Ford Focus last week from Eddie Wright, the car is lovely. But... the sales guy(Stuart)needs to go back to sales school and learn how to treat paying customers. Don’t use Stuart!
+4 Found this review helpful
Steve Jackson from Eddie Wright Car Supermarket in response to Sold a good car but not so good sales
Hi Tim, Very sorry to hear that you've not been fully happy with your experience here. Please can I ask you give my Sales Manager, Matt Spencer a call on 01724 270755 - and he will look into trying to help sorting any outstanding issues for you. Regards, The Customer Care Team.
Joanne R, November 2018
"Good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I found my purchase of a Fiat 500s from Eddie Wright very easy with little fuss and a decent deal. Had the car very quickly turned round for myself as needed it ASAP.
+0 Found this review helpful
Staff from Eddie Wright Car Supermarket in response to Good
Thank you for your lovely review, it's good to see we could turn this car round quickly for you.
Anonymous, November 2018
"So Poor"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Probably the worst buying experience of my long life. Tried to add 1500 quid of extras despite repeatedly being told that I wasn't interested.
Still haven't had a call back regarding the problem of them charging me for taxing the car but not actually taxing the car!!!!
Go somewhere else other than Eddie Wright Car Supermarket....go anywhere else!!!
+2 Found this review helpful
Staff from Eddie Wright Car Supermarket in response to So Poor
I am sorry to hear you have had such a bad experience. I would like to speak to you to help resolve these issues. If you would like to contact me on 01724 270755
Craig L, November 2018
"Great service and really friendly "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I wound just like to thank Darryl Camp and is work colleagues for all there help. We are very pleased with are Skoda Fabia a really nice great car. I wound highly recommend anyone if your looking for a car, go to Eddie Wright
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Great service and really friendly
Hi Craig,
Thank you for your very kind review. It was our pleasure! We hope you enjoy your new car and if you ever need anything from us, feel free to give us a call!
Regards,
Darryl, Customer Experience Manager
Simon T, November 2018
"Simon tusz"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Would like to say great service from gary Brown and his work colleagues who have helped me immensely would recommend Eddie Wright thank ,you.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Simon tusz
Simon,
Thank you for your 5* review. We're glad that Gary and the team were able to help!
Enjoy your new car and we hope to see you again in the future!
Regards,
Darryl, Customer Experience Manager
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