Richard B, November 2018
"Appalling Customer Service"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Elderly Mother purchased car from Eddie Wrights with an agreement to supply front car mats. Still not arrived after approx. 2 months of waiting.
Provided payment at time of purchase for taxing car, which i'm sure is a legal requirement before you collect car. Mother received letter from DVLA for non payment of road tax and demand for payment.
Mother paid, still waiting for Eddie Wrights to reimburse.
+1 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Appalling Customer Service
Hi Richard,
I'd love to be able to try and sort this out for you but can't find any contact details for yourself on our system. If you could please give me a call on 01724 270755, I'd be happy to look into this for you.
Regards,
Darryl, Customer Experience Manager
Tony R, November 2018
"Faultless!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From start to finish, this was a good experience. The salesman, Gary Russell, was patient, thorough and knowledgeable. I would highly recommend this dealer.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Faultless!
Tony,
Thank you for your kind review. I'm glad that Garry was able to take good care of you and help to find your new car. We hope to see you again in the future!
Regards,
Darryl, Customer Experience Manager
Anthony J, November 2018
"Great dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Eddie Wright Car Supermarket is a fantastic car dealer. Very happy with my purchase. Cracking team of people. Outstanding service and will highly recommend to other people who are looking to buy a car. Many thanks for going the extra mile.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Great dealer
Thanks Anthony, for your kind words!
We're glad that you were impressed with your service. If there is anything that we can do to help in the future, please don't hesitate to get in touch!
Regards,
Darryl, Customer Experience Manager
Lee W, November 2018
"Appalling customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Disgusting in the way I’ve been dealt with sold me a car not fit for use and would not give me my trading car back to resolve the matter shocking service
+6 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Appalling customer service
Hi Lee,
I'm very sorry that you felt that your service wasn't as good as it could be. I've looked into your record and it appears that you were refunded the full amount for the vehicle that you had purchased, as a resolution to the matter. If you would like to discuss in any further detail, please don't hesitate to contact us on 01724 270755.
Regards,
Darryl, Customer Experience Manager
Joshua E, November 2018
"Top notch service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The gentlemen that served me at Eddie Wright Car Supermarket, Albert, showed great sales skills and professionalism. He made myself and my nanna feel like a person not a customer. He knew all the things to say and definitely deserves a medal!
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Top notch service.
Joshua,
Thanks for your kind 5* review. We're glad that you and your nanna appreciated the work Albert does - he's a great guy and loves to help customers! We hope you love your new can and hope that we'll see you again in the future!
Regards,
Darryl, Customer Experience Manager
Elliot, October 2018
"Fantastic "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great customer service and such friendly people will bend over backwards for you.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Fantastic
Thanks for your great review, Elliot!
We're glad that your experience here was great. We hope you enjoy your new car and hope to see you again in the future!
Regards,
Darryl, Customer Experience Manager
Alana M, October 2018
"Fantastic "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great car company with fab staff.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Fantastic
Thank you for your kind review, Alana.
We're glad you found your experience easy and our staff to be helpful! We hope you enjoy it and come back to see us in the future!
Regards,
Darryl, Customer Experience Manager
Derek T, October 2018
"great friendly service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nothing was too much trouble Liam did a great job and looked after us very professionally.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to great friendly service
Thank you for your kind review, Derek.
We're glad that Liam was able to help select your perfect car. We hope you enjoy it and if you need anything in the future, don't hesitate to give us a call!
Regards,
Darryl, Customer Experience Manager
Maureen D, October 2018
"An excellent salesman Jason"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jason at Eddie Wrights was friendly helpful and professional from start to finish.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to An excellent salesman Jason
Hi Maureen,
Thank you for your very kind 5* review! We're glad that Jason was able to be of service! Enjoy your car!
Regards,
Darryl, Customer Experience Manager
Simon F, October 2018
"Great way to buy a car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Eddie Wright Car Supermarket were really helpful and was a painless way to buy a new car.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Great way to buy a car
Hi Simon,
Thanks for your fantastic review. We're glad that you found buying your car from here painless and stress-free. We hope you enjoy it and hope you'll visit again in the future!
Regards,
Darryl, Customer Experience Manager
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