Iuliana, October 2018
"i am a happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
thank you for everything and special thanks for albert,for all his patient and all good advice what he give it to me.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to i am a happy customer
Hi Iuliana,
We're glad that you enjoyed your experience of buying a car from us and that Albert was able to help you!
If you ever need any assistance, please don't hesitate to give us a call!
Regards,
Darryl, Customer Experience Manager
Benjamin P, October 2018
"New car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is perfect peter sweeney was most helpful. The car had a flat battery and this was taken care of straight away.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to New car
Hi Benjamin,
Thanks for your great review and we're happy that your battery was fixed quickly and efficiently. If you ever need us again, you know where to find us!
Regards,
Darryl,
Customer Experience Manager
Arth., October 2018
"great service "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
wonderful service from peter (wishing him a happy retirement),would go back again in the future. only gripe when checking the service sheet at home found that they had put the wrong grade engine oil in 5/40 instead of the manufacturer recommended 5/30 fully synthetic low saps would just have given a bit more peace of mind.every thing else spot on.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to great service
Hi Arth,
We're glad you found buying your car from us a positive experience. Regarding the engine oil, modern engines will operate perfectly well with a mixture of two engine oils - there is no need to worry!
If you need anything else, please feel free to ask!
Regards,
Darryl, Customer Experience Manager
Alexander C, October 2018
"Great Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought an Audi A3, the salesman was very helpful and even when he was off ill, he still answered his phone and sorted out the purchasing process. 👍🏼
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Great Service
Hi Alexander,
Thanks for your kind review. We're glad that you're happy with your new car and the service you received!
Regards,
Darryl, Customer Experience Manager
Pat M, October 2018
"Good service "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car I brought was well prept and serviced. The only down side was my initial enqirerey I was told by one of the sales team that car could tow 2000kg, but on getting home with the car I read the user manual only to find that the Honda CR-V automatic is only allowed to tow upto 1500kg. My caravan is 1650kg so I have had to spend out £2000.00 to buy a light caravan. I do hope Eddie Wright will remember me should I buy another vehicle from them in the future.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Good service
Hi Pat,
Thank you for your kind review - we're glad that you had a good experience. I'm sorry that you were mistakenly given the incorrect information regarding the towing recommendations; we usually pride ourselves on our accuracy and will ensure that we use this as a learning for the future.
Regards,
Darryl, Customer Experience Manager
Sally D, September 2018
"Happy Sally"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I just went to have a look and ended up driving two sporty models with the very helpful, non pushy, Rob who listened to what I did and did not want in a vehicle. After some negotiation and the easy trade in of the car I owned I have ended up with a car I probably wouldn't have even looked at, one week later I still smile every time I get into it. Thank you Robert and all the friendly staff for making a difficult decision just that bit easier.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Happy Sally
Hi Sally,
We're glad that Rob was able to help you in buying your car and love that your car makes you smile every day - that's what we're here for!
If you ever need anything, please do let us know!
Regards,
Darryl, Customer Experience Manager
Sheena G, September 2018
"Fab car and great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Only went for a look round and ended up buying a Mokka. We were greeted on arrival but in a non invasive way. We were given a card and pen to write down the numbers of any cars we were interested in and then left to browse at our leisure. We then approached one of the sales team who was great by answering all our never ending questions, took us for a test drive and made the whole buying purchase very easy. Thank you
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Fab car and great service
Sheena,
We're glad you enjoyed your experience of buying a car with Eddie Wrights!
We pride ourselves in our non-invasive sales people and glad that you were able to have any questions answered.
Happy motoring!
Regards,
Darryl, Customer Experience Manager
Joan J, September 2018
"Very helpful not at all pushy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Explained what we wanted and was pointed in the right direction then left to have a look on our own, which was just what we wanted.
+1 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Very helpful not at all pushy
Thanks for your lovely review, Joan!
We hope you enjoy your car!
Regards,
Darryl, Customer Experience Manager
Stephen M, September 2018
"Rubbish customer service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Was promised by Eddie Wrights work to be done before picking up car only half done.got 12 months warranty that should have started next year when the 3 year manufacturer warranty Finnish but was started from day I bought it was given only 1 key no service history have now been waiting for someone who knows what they are taking about to ring me
+2 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Rubbish customer service
Hi Stephen,
Very sorry to hear that you've not been fully happy with your experience here. My Sales Manager, Mark has left you a voicemail - could you please give him a call back when you can and we'll look to try to help sort this for you.
Regards,
Darryl, Customer Experience Manager
Keith B, September 2018
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Professional, polite, clear and respectful from start to finish of the whole process of buying my car.
+0 Found this review helpful
Darryl from Eddie Wright Car Supermarket in response to Perfect
Hi Keith,
Thanks for your 5* review, it's very much appreciated!
We hope you enjoy your car and keep in touch!
Regards,
Darryl, Customer Experience Manager
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