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Got a car in Nov 17 from Eddie Wright Car Supermarket and whilst the car was still under warranty issues were reported. 7 months down the line they are still refusing to help to acknowledge the issue. The management team are a disgrace and only want one thing which is your money. Complete lack of aftercare.
Reviewer has confirmed their email address
Darryl Camp from Eddie Wright Car Supermarket in response to PLEASE PLEASE AVOID
Hi Mark, Very sorry that you felt the need to leave your review online, particularly as we take pride in our aftercare. Having looked at your record, we actually covered a number of repair works within your warranty period and some afterwards as a good will gesture. In the discussions we’ve held with yourself alongside our repairs, it was noted that the car had covered over 9,600 miles in a 6-month period since your purchase and it was likely that this high use contributed to the issues you were having, and as such, felt it was not appropriate to offer you the full refund requested, alongside our numerous repair works. Regards, Darryl, Customer Experience Manager
After taking a week out of work to look for my next car, I was pulling my hair out trying to dodge the car salesman that wanted to pounce on me, follow me around, and basically try to push me into a car that I did not want. I then arrived at Eddie Wrights and what a breath of fresh air Maria was she welcomed me as I came in, explained to me how the site worked, asked me one or two brief questions, then left me alone to browse, checking in on me now and again to just make sure that I was ok for keys etc. I am a woman on my own, and to be looked after by another woman was lovely, these places can be very daunting, but within a few minutes of her company we was laughing like old friends, I found my perfect car thanks to her, although I will be keeping it for quite a few years, I really hope that she is still there when I am getting my next one.
Brought car from Eddie Wright Car Supermarket 2015 and after we purchased had trouble with gearbox which Eddie Wright’s did fix but was 3 months without the car!!!!!!!! 3 years later wanted to part ex for another car at Eddie Wright’s only to be told by them that our gearbox was on way out and to off load the car, so offered us £2000 less than book price!!!!! Obviously we were extremely worried so took to independent garage who told us that the box would have had to be looked in for them to know, and they only looked at it for 10mins on test drive. How therefore did they know box on way out!!!!!!! Bloody furious with them!!!!!!! Wouldn’t mind but salesman saying how honest he and company were!!! NOT!!!!! Give these Vauxhall dealers a miss if ya can!!!!!!!!!
Darryl Camp from Eddie Wright Car Supermarket in response to Not happy
Good afternoon, I'm sorry that you weren't happy with the valuation that you received for your car. We use independently valuation software based on up-to-date pricing and qualified mechanics to value our cars, and on this occasion, the value of the car was lower than you expected. We always strive to give fair valuations to our customers, as we hope that customers will come back to us time and time again, as you have. Regards, Darryl, Customer Experience Manager
Owed £120 by this outfit, promised it when we collected the car, four weeks later, 6 phone calls, promised a return call, every time, never happens. all over us when he wanted a sale, afterwords he couldn’t care less, after care at this place is non-existent.
Reviewer has confirmed their email address
Darryl Camp from Eddie Wright Car Supermarket in response to Recommend a friend
Hi Paul, Very sorry that you've had issues in obtaining your 'recommend a friend' fees. Could you please give me a call on 01724 270755 and I will look to resolve this for you (I can't see any details from your review other than your first name to follow this up myself). I hope you're enjoying your car. Thanks Darryl, Customer Experience Manager
Avoid at all costs. Salesman misled and refused to give deposit back. Sales manager after long argument agreed to refund but have since received nothing back. Lied about car and also deposit.
Reviewer has confirmed their email address
Darryl Camp from Eddie Wright Car Supermarket in response to Avoid at all costs
Hi, Very sorry to hear that you didn't enjoy your experience with us. If you could call us on 01724 270255, as we can't locate any details for you due to your username, we'd love to try to resolve your issues. Thanks, Darryl, Customer Experience Manager
Friendly and Helpful Salesman – But That Is Where It Stopped!!! The Salesman was friendly and helpful; disappointingly the Sales Manager bumbled and lost a sale! After two weeks covering almost 800 miles in search for a car, we decided to visit Eddie Wright Car Supermarket in Scunthorpe. Greeted by Steven, one of the salesmen, who presented himself as a breath of fresh air compared to our previous experiences so far with pushy, arrogant, indignant and sometimes downright rude sales people in our search for a car. Eddie Wright’s display of prepared vehicles is outstanding compared to the majority in the East Midlands, however, I had a budget of between £4,000 - £4,500 to purchase a car for my daughter. I cannot praise Steven enough for his professionalism, intuitiveness and his mature ability not to pressurise, yet to be informative. To this extent, I believe he was very much aware that there was more money available in the ‘kitty’ and showed us a recent arrival which was £1,000 more than my prearranged budget!; a car which my daughter instantly fell in love with. After returning back home to Boston, Lincolnshire and consequently trawling Auto Trader, eBay and various other websites, along with visiting more car dealerships over an extended weekend, I was finally ‘bullied’ (if that is the right word!) into the beloved car we saw at Eddie Wrights, only to find that the price we had been given; £5,525 was in fact now £6,395! Clearly, an explanation was required, so an email went off to the Sales Manager at Eddie Wright (we would have emailed Steven but unfortunately, he did not possess a business card and gave us his Sales Manager’s details instead). Expecting there had been a pricing mistake on their website, I was happy to proceed. However, some 14 days later I still have not received a reply to my email from the Sales Manager at Eddie Wright as to why the car was priced at £900 more than what we were quoted, yet the car is still for sale on the website! I thought I had found the ‘yellow brick road’ to car sales (as anyone who has visited Eddie Wright will understand what the ‘yellow brick road’ is!). Disappointingly, this experience has not set a good precedence and I can only offer my commiserations to Steven who, on the day in question, worked so hard to get his sale, only to be let down by his Sales Manager, Can I say, I would not normally leave reviews through the social media, however, I notice from this website that Eddie Wright have an incredibly poor communication record yet they do in fact respond to reviews. It’s a shame they didn’t take the time to respond to my email!!
Reviewer has confirmed their email address
Darryl Camp from Eddie Wright Car Supermarket in response to Salesman Great ...But It Stops There!
Hi Raymond, We are very sorry to hear that you feel that your experience with us could have been better, but are glad that Steven was friendly and helpful and happy to hear that you were impressed with our showroom and vehicles; we take great pride in our store! Thank you for bringing this to our attention, it appears that the sales manager in questions is actually currently away from the office on leave, however, we've been able to access your email and one of our other sales managers will respond in kind. If you need anything else, please do get in touch with our customer services team on 01724 270755. Kind regards, Darryl, Customer Experience Manager
I'm not going to go into detail, but felt that sales staff were overly forceful. When we put a deposit on the car there were problems which they were reluctant to remedy. When we complained we were told we were being aggressive. Go elsewhere.
Darryl Camp from Eddie Wright Car Supermarket in response to Poor sales
Good morning, Very sorry that you felt that you had a bad experience in viewing a car with us. Please contact us on 01724270755, as we would love do discuss your case and remedy these issues. Kind regards, Darryl Camp, Customer Experience Manager
Purchased a car from a very professional sales person but their after sales are Appalling! I wouldn't touch them with a barge pole again now that I have seen how badly they operate! Be warned and steer clear!
Darryl Camp from Eddie Wright Car Supermarket in response to Great sales team. Appalling service!
Good morning, Very sorry to hear you are unhappy with your aftercare, but glad that our salesman was of help. As your review is anonymous, I can't find any details to investigate your case and find a solution. Could you please call our team on 01724 270755 and we will help in any way we can. Kind regards, Darryl Camp (Customer Experience Manager)
Absolute joke ! Bought car but was unhappy with discrepencies in mileage. Every piece of paperwork i have shows a different mileage, Been ignored, lied to and ignored again ! Only option now is trading standards. Stay well away from Eddie Wrights
Purchased a car from here unbelievable experience would fully recommend peter was 1st class thankyou bob
Reviewer has confirmed their email address
Eddie Wright Car Supermarket from Eddie Wright Car Supermarket in response to Fantastic thankyou
Thank you very much for your kind words, Bob. If you need anything, feel free to give us a call and we'll help as best as we can. We hope you enjoy your car! Darryl, Customer Experience Manager
As a family business, For nearly 90 years we pride ourselves on offering honesty, trust, and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference. We are adhering to all of the relevant COVID 19 guidance including social distancing and regular cleansing of the site and all vehicles. You can visit us with complete confidence and reassurance that we have your safety and well being at the forefront of our minds. Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day! The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1933
Excellent | 299 | |
Very Good | 30 | |
Average | 23 | |
Poor | 36 | |
Terrible | 39 |
Eddie Wright Car Supermarket
Warren Road
Scunthorpe
North Lincolnshire
DN15 6XH
Mon | 08:30 - 18:30 |
Tue | 08:30 - 18:30 |
Wed | 08:30 - 18:30 |
Thu | 08:30 - 18:30 |
Fri | 08:30 - 18:30 |
Sat | 08:30 - 17:30 |
Sun | 10:00 - 17:00 |
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