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31 reviews from our car dealer reviews community
Leave a review for Eden Vauxhall Branksome (CLOSED)
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31 reviews from our car dealer reviews community

Leave a review for Eden Vauxhall Branksome (CLOSED)
Leave a review
"Helpful salesman "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Salesman was very helpful hood looking young chap

"Helpful salesman "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A nice helpful salesman called Jake

"Vivaro van "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please do not take your car or van here. Totally unreliable, rude and terrible customer service. They take no responsibility for their complete incompetence, Passing the buck and overlooking the problems . Van was taken in March 2022 for mot/service and since then still not right with numerous trips, back. Has cost thousands so far. I don't know how a well renown company can treat customers like this, its unacceptable.

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"Terrible Experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible experience please do not bother buying a car here, you will regret it. Terrible customer service. Terrible communication and reliability. Terrible car service/maintenance and never on time. I bought a car 1 year ago is just problems and issues , went alreday 3 times , they don t care ou they don t know how to fix it . Each time i go there i came back with more problems . Ask for a courtesy car , because i need to go work , they haven t .... this is a joke . Do not buy a car there and also advie all your friends to stay away from there.

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+1 Found this review helpful
"if you buy used-request garage check up"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not believe in approved used cars "X" checks. I have bought believing in that -and I had lots of problems /Gremlins with a car. Nothing major but car was thinkered by Eden and other garages more time than my old Rover 75 CdTi with BMW engine and 176000 miles. My new car had only 42000 but in worse state than old one. I have bought a warranty -but still wasting a lots of time and some money too as Eden is busy-I pay garage and parts but then I have to go for warranty job-for example AC compressor (found out it faulty after paying for top up £100-no one do not reimbursed that)Part replaced and top up under warranty. Car was as already 5-6 times back at garage.Including rusty roof a week after buying car,another visit at Eden to change gearbox shift knob pointed to seller before pick up, supposed to be fixed before pick up. Obviously not done,so I had to take another appointment. Wasting my time. I blaim a seller and a bit of myself as I was driving one car 8 years and I just believed car had "X" number of checks so it should be fine-that's not true. Garage/staff is good but unfortunately like in most companies staff earning pennies when lots of management making huge money. But still sooner or later both levels will loose customers and lose their job because of lack of care for customer. Only 3 stars due to seller not during their job corectly-staff in general good.I can not gave them less than 3 stars as they always do their job-only minuses as customer have to request everything There is no staff initiative to do it. Plus reception staff offering making coffe/tea.That approach should be going through all business. Like car came for service mot-I notice something wrong -but still good I would mention to customer for example : " brakes need attention" what ever was wrong. But nothing like tha happen.Shame I do not work as mechanic-I love it.

"Awful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible experience please do not bother buying a car/van from here, you will regret it. Terrible customer service. Terrible communication and reliability. Terrible car service/maintenance and never on time.

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+2 Found this review helpful
"MOT Failure"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Issues over mythical tyre damage that meant my car failed it’s MOT. Supposed damaged area not marked up for me to view it. Replaced tyres by long-standing professional tyre service who couldn’t find any damaged area.

"Sold a lemon"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a 65 plate fiesta on the Thursday, car was losing coolant by the following Wednesday. Took it back to Eden vauxhall Branksome , told Eden i wanted to reject my purchase! No paperwork could be found for the car purchased! Told car was bought at an auction. ( after i took it back). Had the run around from various members of staff at Branksome! Emails not replied too! Eventually got my deposit back! The moral of my story is.. dont believe a salesman at Eden... they just want a sale and their commission. Car is now back up for sale on their forecourt.. Dont buy a used car from them without seeing or test driving! & seeing ALL relevant paperwork... V5 was never found!!!

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+5 Found this review helpful
"Inconsiderate and money grabbing"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please be very aware of the service that you will get from this company. My mother who is soon 72, brought a brand new car from this company 18 months ago. Since buying it (Vauxhall Griffin) the clutch has failed twice, which was repaired. Now for the 3rd time, car has now gone 2000 (yes two thousand) miles, it has failed again, slightly different issue. My mother, not only soon 72, also looks after her 95 year old mother, she has no other means of transport as my father does not drive. Eden reported that they do not have the parts in stock and she cannot drive the car and it will be off the road for at least another week. They have absolutely refused my mother the use of a courtesy car. If companies like this cannot help people in my mothers situation during these times, then they are certainly not worth using again. For the trolls, I live abroad and cannot assist them.

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"Outstanding Customer Support"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve read some negative reviews from others unhappy with their service so felt I needed to just put the other side of the coin. I bought my car as a quality used car from Eden Vauxhall and have had it MOTed and serviced every year of the three years Ive had it. I did find some issues that didn’t get picked up properly and so were never corrected. I wrote to the company about my issues and that I wasn’t happy with their failure to sort it out. Their customer service manager took up my case and I can only describe their support as outstanding. They took my car for three days and gave me a courtesy car so I was never left without wheels. They delved deeper and found the cause of my problems, they did the repairs, replacing parts where needed and then called to tell me it was ready. They test drove it to ensure it was running really smoothly. I asked how much all this was going to cost me. Their reply was ‘Nothing Sir, we are going to bear the cost ourselves, your satisfaction is important to us. Have a good Christmas!’ Wow, that blew me away and I can’t thank them enough. So please, there are many very positive results and happy customers but perhaps they don’t come on review sites to say so. Thank you Eden, I am a very happy customer.

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+0 Found this review helpful
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Dealership Information

Part of the Eden Group; Eden Vauxhall Branksome is a specialist in selling new and used Vauxhall cars and vans. From their dealership they also provide motability vehicles as well as finance, warranties, servicing and MOTs are available on site too.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
31 reviews2.1 out of 5 stars — Rated Poor
Excellent
6
Very Good
1
Average
3
Poor
5
Terrible
16

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  • Contact Information

    Address

    Eden Vauxhall Branksome (CLOSED)
    Poole Road
    Poole
    Dorset
    BH12 1DD

    Get in touch

    0845 3226119
    http://www.edenmotorgroup.com

    Opening times

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    Dealership Statistics

    22%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Eden Vauxhall Branksome (CLOSED)

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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