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This dealership is a shadow of its former family run business. Whilst we all know car dealerships are crooks, this one has to be up there. Aftersales and servicing haven't a clue what they are doing. Charging Micky Mouse prices for EV servicing and fail to take responsibility of mechanical issues that are still under warranty on a new EV. Their customer service leaves a lot to be desired also - After being a long-standing customer (over 15 years), I won't be returning that's for sure.
The service here if you're English is crap!.( just my thoughts) ordered my car mid October 2022 and told the car was already in order and should be with the dealer and delivered late January. I called 3 times during this time and the last phonemail I was asked had I had my letter? NO I replied. what letter. The letter from Elim headed paper and signed by Steve Wass explained they had NO IDEA when my car would be built never mind delivered and didn't have the decency to ring me. Had to do it by a letter..... I WAS FURIOUS... that was about the 7th January 2023. I was in Chester and went to Swanway where their sales executive David created me and was a very calming young man, I explained the situation and he went off to do a search. He came back and asked is colour important. NOPE I replied. he said they have a cumulus grey or black EV 2008. after a number of calls I cancelled my order at Elim. that was the 7th.... its now the 23rd January 2023 and I took delivery of my BRAND NEW 2008 EV in the same colour I had on order with this dealership. !!!! SO WHY? I cant believe if one dealership can do it why they cant? is it because im from the mainland? Is their favouritism or just bone lazy staff and managers/owners. WHAT a waste of time and so much stress caused to me which triggered excessive pain due to my fibromyalgia. They dont care one bit.!!! USE AT YOURE PERIL!
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Excellent customer services with a knowledgable sales executive who explained everything in detail . Very helpful and would highly recommend this dealership .
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I brought my car on finance with Elim Peugeot in Llangefni and I am now regretting it. They say how they pride them self on great cars and everything leaving their store is 100% perfect and they them self double check everything. The car was filthy internally and I wish that was the only problem. But I went back to ask why the car fuel cap wasn’t locking and fuel door wouldn’t lock when the car was locked gave them the car which took two days to repair even thou I constantly rang and asked was it done and they couldn’t give me an answer on it then told me after having the car all day that they would have to keep it as the part wasn’t in i agreed they rang me the next day told me the car was done. Went to collect was told both was done. I went to check the car and found that only one thing had been fixed not both. Went into speak to them where one of the staff members told me I was wrong and it had been completed and it was all fixed. I was made out to be a liar by this member of staff I told another member of staff to come out side and look at the car which he then confirmed was not fixed. Sat there for another hour to be told they don’t have the part. Was told to come back. I come back again have left the car all day they ring at 4 to tell me they can’t repair it as there is problem with clips that are installed in the tank and they don’t have them. I would avoid this shop like the plague if I was anyone esle. Run
We have attended this Peugeot dealer (Elim Peugeot) twice during the passed 10 months and on both occasions the service has either been rude or unhelpful, My daughter visited this garage on the first occasions which I thought maybe she was a little harsh so I attended for support on the second occasion for a warranty claim regards to rust on a three year old car. Clearly the guy had no clue to the Peugeot procedures as they said we need to connect Peugeot direct. This is totally the wrong so we went to Peugeot Llandudno who helped.
Elim Peugeot Llangefni is an Franchise dealership that is based in Llangefni. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Elim Peugeot Llangefni
Bryn Cefni Park Industrial Estate Bryn Cefni Park
Llangefni
Isle of Anglesey
LL77 7XA
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