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Recently bought a Clio from Elmbank Motors and absolutely love it. Kyle and his team deliver a 1st class customer service and I would have no hesitation in recommending them.
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I don’t usually leave reviews but I felt after buying a car from elmbank motor group I had to. Staff service ist class great to buy a car with great service from start to finish even got picked up by the mechanic from the train station. Really happy with the car just a few minor things overall really impressed. I will definitely return for my next car
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Bought a car from these guys 2 weeks ago, car was great in every way, had a problem with engine management light coming on? telphoned elmbank, response couldnt have been better,arranged for car to be checked out, next day new cat fitted, plus as rear tyres worn, replaced without a second thought! First class service and really nice guys, staff right on the ball, if your looking to update your car this is company for you, would recommend for 5 star service. john kilmarnock.
Bought my peugeot bipper van from These guys, as promised came With fresh mot and fully serviced along with detailed video of van on ramp as i requested. Couldnt recommend highly enough. Will be back for sure.
Reviewer has confirmed their email address
My friend bought a car from elmbank and traded there car against it was told it was a great car only to find out it was letting water in took it back down to garage to get it fixed only to find out they never repaired it and assured me it was fixed but it wasn't went to another garage to be told the car was rotten from the inside out and I was wasting my time trying to fix it went down and got my money back minus the miles I had done not impressed now as the have no car and I'm out of pocket cheers guys!!!!
Kyle from Elmbank Motor Company in response to Ford fiesta
Hi, thanks for taking the time to leave a review. Sadly i MASSIVELY disagree with this review and also your words in the manner as to how we helped or at least we tried too. Yes the car was letting water into the boot. We stripped the whole interior out of the boot and found a point of entry. We sealed this and rebuilt and we did advise you on collection that due to the conditions (-5 outside) along with the water being frozen at the garage that we couldn't test fully but to monitor over the course and see how things go. 2 Days later you called to inform me that after taking the car to a car wash there was water re entering. We agreed to have you booked in for the coming Tuesday. You failed to show as agreed in the morning only to turn up on site later that afternoon demanding your money back. You had traveled a little over 1000 miles since owning the vehicle early November 2020. We charged the usage fee at £0.35ppm as stated in our terms & conditions, this was deducted accordingly and was just a little over £300 in terms of usage. (it would cost more than double this to rent a car for this period) The car is approaching 10 years old so no where near new but certainly not ROTTEN as you describe it. If you remember to the conversation i had, i did mention that we had seen several fiestas over the years with the same issues. The garage that you use takes their Mots to the same testing station as the one we use so i'm a bit dumbfounded with that conclusion of it being "Rotten" after just passing its MOT. I understand that you are left feeling annoyed, disappointed and frustrated that this had happened to the car, but to score me 1 star on all levels i find it so very disappointing. As i said from the beginning we are easy to deal with, we care as much as you do and we have an excellent repeat customer base. Remember i pointed out the timing belt interval was due before you committed to buying the car ? and we carried this out for you free of charge ? This is just one of the major things on a car we feel is something that needs discussed at point of sale if there is no evidence of it being done. This is the type of garage we are and NOT the type of garage that you are trying to paint us out to be. We are honest, open and upfront. We have NOTHING to hide. This water leak wasn't by any means a serious enough fault to reject the car but we accepted rejection due to the nature of who we are and the principles we have in place and adhere too. We are supporting dealers of South Ayrshire Trading Standards and we are also on their Trusted Trader Website. We do the job right and correct and more importantly we care about our customers journey. On this occasion YOU refused to let us help you. The team at Elmbank wish you all the best.
Just bought quashqui and had a couple issues one being alloy wheel but was refurbished and looked like new when I picked it up, love the car very pleased cheers elmbank
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Bought a lovely C Class from Elmbank 2 years ago. Never had a problem with the car in all that time. It required new pads/discs due to general wear and tear and miles. Kyle and the boys arranged this immediately and without any fuss. Great service, great price and an overall brilliant experience. Would not go anywhere else.
Reviewer has confirmed their email address
Fantastic service from the guys at Elmbank! They delivered our car at extremely short notice because of new restrictions. Will definitely recommend! Thanks again 😊
Great company to buy from, I was very impressed with their selection of cars but most importantly how they prepare their cars for sale, my car was serviced, motd and came with an extended warranty including a check sheet of everything when the car went through their workshop. I won’t be going anywhere else when I’m due to change. Thanks again Kyle and team.
Reviewer has confirmed their email address
Traded in my A3 for a Golf, smooth transaction.. 5 months down the line a water pump pipe leak occurred, warranty would not pay out but Kyle done everything he could to sort it out which he did. Very fair and genuine guy. Will do business with Elmbank Motor Company again.
We are a used car dealership based in Ayr, Scotland.
We are passionate about helping our customers find the perfect vehicle for them and have years of experience in the industry.
All of the vehicles are handpicked and chosen for their excellent standard and quality, so you can rest assured that there will not be a single vehicle we wouldn't be happy to drive ourselves.
We will take the time getting to know you and to find out what the car will be used for. It might be heading out on the North Coast 500 or it might be for everyday life in Scotland or elsewhere in the UK. We work with families, first time drivers, commuters, business owners and people from all sorts of walks of life. What matters to us is that you are confident and happy in your next car, which is exactly what we set out to achieve.
We have a great range of finance options too and work with different lenders so you can see what your chances are of being approved, as well as looking at the different types of finance. If you are not sure what all the terms mean, we will be there to explain them to you and make sure it is all clearly laid out for you to make a decision.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Elmbank Motor Company
26 Crown Street
Ayr
South Ayrshire
KA88AG
| Mon | 09.30 - 17.00 |
| Tue | 09.30 - 17.00 |
| Wed | 09.30 - 17.00 |
| Thu | 09.30 - 17.00 |
| Fri | 09.30 - 17.00 |
| Sat | 10.00 - 15.00 |
| Sun | 11.00 - 15.00 |
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