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16 reviews from our car dealer reviews community
Leave a review for Emerald Motor Company
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16 reviews from our car dealer reviews community

Leave a review for Emerald Motor Company
Leave a review
"Top service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Love my fiat 500 and it has not missed a beat since I’ve had it. I will happily give Chris 5 stars and will be recommending him to my friends. I was not pressured and found the sale simple and easy, in fact he did the tax and v5 transfer online for me , so I had nothing to worry about

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"AVOID AVOID AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ok whilst selling you a car, but God help you if you have any issues. 2 weeks in serious problems, independent diagnosis, but still not prepared to deal with issues. Rude, hung up deliberately and told me he did. AVOID EMERALD MOTORS Wouldn't give any stars if I had a choice

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+1 Found this review helpful
"TERRIBLE!! Do NOT PURCHASE. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT PURCHASE FROM THIS DEALER!! I wish I read the reviews online prior to buying my car from here. I have had numerous issues with my car and was continuously fobbed off by the staff (not the only one by the look of the reviews)! The car went back 3 times within the warranty period and was told nothing was wrong with it when in fact other garages spotted the issues within 5 minutes! They no longer trade on Burgess Road and I was even told by a member of staff how terrible the company was and they would never purchase a vehicle from the dealer!! STAY CLEAR.

"Brilliant friendly staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had 2cars via emerald motor company now both bn super reliable and seevice given was brilliant staff helpful and very knowledgeable

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+1 Found this review helpful
"What a joke!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from Emerald Motor Company, issues with vehicle within hours, returned to them twice for them is sort. But still faulty. Engine Coolant and oil leaking everywhere. Warning lights flashed up on dash, wife was told it’s because you over put to much fuel in the petrol tank.

"Over the moon with purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Happy with service from staff and over the moon with my car. thanks to everyone at emerald motor company.

"Great second hand dealer "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Emerald Motor Company is a great second hand car dealer.

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"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Vauxhall vectra from this dealer. Chris was excellent throughout the whole process and it was a pleasure doing business with a local knowledgable dealer. I would not hesitate returning here in the future

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"AWFUL - CAR HAD ISSUES WITHIN HOURS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could leave this place with a 0 star review, I would. Absolutely appalling to deal with. Purchased a 5 year old Citroen DS3, within 2 hours of having it there were issues, warning messages on the dash, performance issues. We returned the car to the dealer for inspection, where Chris confirmed there were issues with the turbo. I did not want to accept the repair offered (as per my rights), but the dealer would not accept this and demanded I come collect the vehicle. The Emerald Motor Company ended up getting a solicitor involved, who continually denied that the car was not fit for purpose (even though EMC had earlier confirmed a fault with the turbo), I even paid the RAC to go out to inspect and generate a report on the state of the car. RAC confirmed the fault, and actually also advised there were more issues with the vehicle. Still Chris would not issue a refund. Thankfully I paid for the car on a card, so after 3 months being £6k out of pocket the bank issued a charge back. I trusted the reviews on Autotrader which are all good, but honestly this is the worst car dealer I have ever dealt with.

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+4 Found this review helpful
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"Aggressive"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from them which was advertised as being perfect. My gut instincts were telling me otherwise. Nevertheless, i bought the car and set off on my 100 mile trip back home. From there it all fell apart. Things started going wrong on the journey. Many things. the car was fine until you got some distance away from them. I’d rather pay a lot more than get a car which has been meddled with by their mechanics in their garages behind their setup. AVOID at all costs.

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Dealership Information

Emerald Motor Company is an Independent dealership that is based in Southampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews2.5 out of 5 stars — Rated Poor
Excellent
6
Very Good
0
Average
0
Poor
0
Terrible
10

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  • Contact Information

    Address

    Emerald Motor Company
    306 Burgess Road
    Southampton
    Southampton
    SO16 3BJ

    Get in touch

    023 8055 0700
    http://www.emeraldmotorcompany.com

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    43%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Emerald Motor Company

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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