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51% Recommend
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45 reviews from our car dealer reviews community
Leave a review for Empressive Motor Company
Leave a review

45 reviews from our car dealer reviews community

Leave a review for Empressive Motor Company
Leave a review
"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Came back to empressive for our 2nd car today. Amazing service, Paul couldn’t be any more help if he tried. Would definitely be returning in the future !! Thank you empressive!

"Would buy again"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Baught a vuaxhall corsa griffin from here Excellent service from the moment i stepped on the premises, i cant thank paul and the boys enough theyve been brillant through the whole process. Car is immaculate inside and out a fresh mot Would highly recommend buying from them

"Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These guys let me make a 6 hour round trip to look at a vehicle they knew had just failed it's mot, couldn't even be bothered to call me to let me know. No apologies, no nothing. When I did see the vehicle it wasn't in the condition they'd described. I'd keep well away if you don't want your time wasted

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"Avoid Avoid Avoid!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Full of lies and unprofessional the way this company talks to its costumers is absolutely disgusting. From the first call I made I was felt uncomfortable by the owner Mark he’s so rude it’s unreal however take nothing away from Matthew what a great chap, I’ve brought a BMW of these guys wish I never had, they told me it has full bmw service only to find out last service was done in 2021 (I got it delivered)and it was only a oil change, not to mention few other issues too tried calling em so many times no answer, there was a slight issue with the car I traded in only to find out couple months after that it still had finance on it which wasn’t mine as I brought it cash but rang the company to prove innocent and all proved I had no idea about this what so ever but rather then ringing and trying to resolve the issue (bare in mind it took Empressive motors 2 months to find out after making the sale)then only to get a call from Mark threatening to come down smash the car with 4 of he’s mates and said I know where you live what a childish behaviour and he’s meant to be the owner bare in mind in he’s 60s .. so not only will you get a really poor service but to top it up you’ll also get the rudest and the most unpleasant car buying experience you’ll have so my advice will be too avoid this place and find your next car elsewhere!!

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"Nice car. Service not so good "
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Hyundai i20 from them. Had the car for 2 weeks then it developed problems with the air con and the clutch. So we returned the car back to them for the repairs to be carried out. The car sat there for a week without any work being done. Eventually the car was returned to us . We then found that the drivers seat was absolutely filthy so we had to pay for it to be valeted.

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+0 Found this review helpful
"Great help"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paul was amazing and helped and explained everything that I needed to know

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"Bought a Nissan juke "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely car, great service, Paul was a true gent went above and beyond, cars at good price, can't thank them enough

"Be careful of this company…"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn’t fault this garage originally, the team were friendly and helpful. After owning the car a week, a tyre sensor light came on, this fixed itself when i bought new alloys for the car. Then the handbrake failed another week later so we replaced all brakes and un-stretched the handbrake cable. Then fast forward to nearly 3 months of owning the car, a horrible noise occurred when steering. I contacted the warranty company and they couldn’t have been more helpful, unlike the after sales team of ‘Empressive motor company’ who seem to be almost completely uncontactable. It ended up being the steering rack which was completely buggered, costing £1970, luckily warranty covered £1200. After 3 weeks of having the car off the road, we then went on holiday. On the drive home, the top mount of the shock absorber completely shattered leaving the shock smashing against the wheel arch. I have had no end of problems with this car and have spent roughly £2000 on repairs in just 4 months of owning it… Be careful of this company!

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"AVOID AVOID AVOID!!!!!!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my Mercedes here had nothing but problems with it since, the warranty isn’t worth the paper it’s written on so had to spend over a grand on it myself after spending 14k already, staff are rude and extremely unhelpful especially Matt, all they care about is the money your non existent once you’ve bought something off them. Please avoid this garage with your life!!!!!!!

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+3 Found this review helpful
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"Absolutely amazing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The guys here are awesome, really helpful and the process of purchasing new car was very pleasant, Paul was really helpful and a true gent, can’t recommend these guys enough, thank you!

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Dealership Information

Empressive Motor Company is an Independent dealership that is based in Ebbw Vale. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
45 reviews3.2 out of 5 stars — Rated Average
Excellent
22
Very Good
2
Average
4
Poor
4
Terrible
13

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  • Contact Information

    Address

    Empressive Motor Company
    By-pass Road
    Ebbw Vale
    Blaenau Gwent
    NP23 8UW

    Get in touch

    01685 721777
    http://www.empressivemotorcompany.co.uk/

    Opening times

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    Dealership Statistics

    51%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Empressive Motor Company

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    FCA Ref: XXXXXXXXXX
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