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Awful and dishonest service, lacking any morals and values. Reserved a vehicle and was all set to buy. Dan squires was dealing with the sale who seemed friendly over the phone, but after seeing and confirming would be buying the vehicle, the manager Matt called me to say the car had a massive oil Leak, and would be taken off retail. Quickly returned my deposit, got off the phone in 2 mins. When we saw the car, there was no oil leak, was fine when we checked the engine and drive the vehicle. Was evident this was a lie. The website where the car was advertised, changed to 'sold.' Spoke to another colleague who confirmed it has been sold. Matt continued to lie and said would give me a call when they looked into the leak, and was rude and dismissive over the phone. No phone call ever came. Very rude, dishonest and disingenuous service! Poor customer service and shocked at the manager, his tone and lies. Buying a car is very much about the service you receive and trusting the people you are buying from. Not to be trusted when can clearly lie. Have complained to the trading standards and I have a large following on a number of social media platforms and have shared and warned people away from this place and will continue to do so and get others are sharing.
ESP Cars from ESP Cars in response to Awful and dishonest service
Hi Firstly I am sorry you felt the need to leave such a poor review based on us not being willing to retail a vehicle that does not meet our retail standards, As a company we do our upmost to ensure that all the vehicles we provide are prepared to our very high standards Unfortunately whilst the vehicle was being inspected / prepared we discovered a fairly big issue that would have been beyond an economical repair but also at that point we would have been unaware of additional damage that may have been caused so as a company we decided to withdraw the vehicle from sale. With regards to how you were spoken to by myself all I can do is apologise if you feel I was disegenous and rude, that is not how either myself or any other member of the sales team aim to be with our customers Should I be able to assist you any further then please do not hesitate to get in touch Kind Regards Matt Fisher Sales Manager ESP Cars
Recently purchased a C63s from ESP cars, Dan(Roly) was our contact salesman who was fantastic, professional, honest and knowledgeable. I enjoyed the experience of buying from ESP far more than most dealers due to the professional attitude of all I met including Matt sales manager. I will buy from them in the future no question about it
Staff very helpful and purchase great!
Reviewer has confirmed their email address
Went in to buy a new car and wanted to just get some figures. I advised the maximum monthly payment I would be willing to make which I told them. The guy then looked at my mileage to quote on a pcp and told me I have done 14k which I said seemed low but he had my MOT details to check on his computer so never questioned it. So surprise surprise 14k miles gave me the monthly amount I had budgeted for. Anyway paid £500 and agreed to collect the following weekend. I decided to look at trying to privately sell my car to get more before I collect the new one as I could of got 2k more then offered but I needed to confirm my MOT expiry when I listed it for sale. When looking I noticed I had actually done 22k miles not 14k! I messaged straight away as I knew this would affect the monthly payment. Anyway they told me just to lie about my miles il do as it won’t matter but I didn’t feel comfortable as I know you get penalty fees at the end of the term if you go over the miles. Regardless they said either lie or you loose your deposit so they have kept my £500 and are refusing to return it as I didn’t want to lie.
Reviewer has confirmed their email address
Just collected my car from ESP...knock spots off the main dealerships for prestige motor.Care and support shown all the way through.Particular thanks to Dan Rothwell...you are a star..thank you.
I bought an Audi TT from ESP Cars (Jan 2022) and whilst I am happy with the car itself, the after sales experience did not go well. Close to purchase ESP cars identified the rear light needed replacing which they did replace. However, the fitting of this light was poor, it was not aligned flush to the adjoining body of the car and part of the light itself had broken off (see photo) Upon reporting this to ESP, I was informed the car had gone through preparation correctly and they dismissed these claims despite me sending photographic evidence of the poorly fitted light (the day after collecting the car!) no offer was made to remedy this matter which was disappointing. In terms of other matters, I was told the car had a 3 month warranty, I was given absolutely no paperwork regarding this, instead ESP just wanted to push their “Premium Comprehensive” warranty at £699 which seemed highly marked up. I didn’t have the luxury of spending hours for the car handover, however viewing the car indoors in very poor lighting allied with no offer to test drive it before driving off I felt was also poor. So overall, yes a nice car, would I buy again from ESP nope, certainly not. For me after-sales is just as important and I hope ESP can take the lessons learnt here to improve their customer experience moving forward.
Reviewer has confirmed their email address
The absolute worst customer service I have ever experienced. Car was missing service history. Was not allowed to see the paperwork before I had the money sent across. Was made to sit in the office while they waited for the money to clear. Money from a finance house. Made to feel very unwelcome and uncomfortable. Car issues came up, got quote to fix it, dealer refused to get the issue fixed. "promised the car was fully looked over which took a week of them doing absolutely nothing to the car. Wayne the manager has the worst attitude when dealing with customers. Joel the sales agent never contacted me again after the deposit was paid, everybody else was replying to emails. Avoid at all costs if and where possible!
Do not buy from this place, worst experience ever, poor service, very arrogant. Wouldn't recommend this place to anyone. Sold me a dodgy car with faults every weeks. Bought it back to them twice for repair, no work done on it. No proof whatsoever. Same problem occurred three times. I ask for a refund as they don't pick up my calls when I call them and trying to avoid the situation. Now they're Refusing to refund my money which I will take legal action.
Reviewer has confirmed their email address
Samiha in response to Avoid immediately
I am having the same issues. Did you manage to resolve yours?
Absolutely disgusted with the service we received when we collected our new car from Leo ESP. Salesman was rude, car wasn’t valeted and handover was rushed. He didn’t even take the time to show us around the car! Stay well clear from these cowboys. Absolute joke.
Reviewer has confirmed their email address
Matt Fisher from ESP Cars in response to Terrible service
Thank you for you email, may I suggest that you check you have posted a review for the correct dealership, we don't have a LEO here and we have no record of your name on our database. Regards, ESP Cars
Just purchased 2012 BMW 3 series. Like others I have purchased cars over many years and this was by far the best experience to date. Friendly helpful staff who weren't pushy and answered all questions asked. Work that needed doing was completed as promised, on picking car up it had had a full valet and looked a million dollars. Would recommend ESP to anyone, particular thanks to Phil who was superb throughout the whole process.
Reviewer has confirmed their email address
ESP Cars is an Independent dealership that is based in Nottingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
ESP Cars
4 Brothers House Wilsthorpe Road
Nottingham
Derbyshire
NG10 3LE
| Mon | 09:00 - 19:00 |
| Tue | 09:00 - 19:00 |
| Wed | 09:00 - 19:00 |
| Thu | 09:00 - 19:00 |
| Fri | 09:00 - 19:00 |
| Sat | 09:00 - 17:30 |
| Sun | 10:00 - 16:00 |
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