54% Reviews
replied to
96% Recommend
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528 reviews from our car dealer reviews community
Leave a review for Essex Car Company
Leave a review

528 reviews from our car dealer reviews community

Leave a review for Essex Car Company
Leave a review
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"hole in subframe"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tried to resolve this with Essex car company but no joy the car has a 3 to 4-inch rusty hole in the subframe near front suspention only had the car for a week it was sold with new mot will upload pictures once it has been inspected by the driver and vehicle licensing agency DVLA

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+3 Found this review helpful
"Terrible service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a Nissan X Trial 12000 miles, turbo gone in 2 months, Essex car company not interested in helping. Anyone knows the owner of this company pls email me. Leemundy81@me.com

"Excellent service and very professional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chris one of your sales person was very helpful, patience, friendly and supportive in helping me secure my car. Essex car Company I’ll recommend them when you want to purchase your dream car.

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+0 Found this review helpful
"Mugged off continously"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mugged off by sales asst (H) since sept 2019 in breach of written contract of promises if we bought car same day. Now taking legal action to get what he promised in writing in order to get his commission AVOID

L Mundy in response to Mugged off continously

Would you know who the owner of Essex car company is. Brought a car 12000 miles turbo gone in 3 months

"Top service from sales master CHRIS !!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From start to finish the service was absolutely amazing from Chris. He explained everything to me in great detail and took my through each part of the process step by step ensuring that I not only understood but was also happy with my purchase. Thank you very much Chris, its was great doing business with you.& Essex Car Company!

"GREAT SERVICE"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amir AND Chris at Essex Car Company ARE VERY GOOD

"Excellent Service!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would highly recommend Essex Car Company. Reece was outstanding with the service that he provided to myself and my partner, very professional and couldn't be more helpful

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"Buy with Confidence. Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Jaguar from Essex Car Company which developed an engine fault after 1300 miles. ECC collected vehicle and examined it diagnosing a piston ring failure. They offered to repair the fault and provide a 12 warranty or return my money. Given the repair would take at least a month I opted for a refund. The money was transferred to my account the next working day. You can buy with confidence at ECC as if things do go wrong they will not run a mile and deny any liability.

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+0 Found this review helpful
"Excellent service from Chris "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chris is an amazing salesman that was extremely knowledgeable about cars & helped me to choose the right car, importantly he did not pressure us at all, I'm very happy with the car today he sold me & would recommend his service along with Essex Car Company as the best place to buy a used car.

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+0 Found this review helpful
"Not happy at all"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a Hyundai ix35, which we had seen on the Essex Car Company website, In all the pictures it looked fine and was priced at £13;980. This was a four year old car, on inspection it had been keyed down the side. Also had several dents, wheels were really scratched bad, fog lamp trim was hanging off. To tell you the truth I was shocked, We spoke to Chris who then said, it’s price reflects its condition. WHAT I said then he replied it’s a lovely car one owner low mileage, in the end they agreed to do most of the damage. But I told the manager I wanted the fog lamp done. He said he would try but couldn’t promise, I trusted him big mistake. They had the car for a week, when we picked it up it had no fuel in it, and the mileage had gone up by almost 150 miles. I couldn’t believe it when we went into the office to finish paperwork, all the other salesmen just gave us bad looks. Unlike when we first went and they wanted the sale, also the low tyre pressure light was still on but was told you have to drive it a few miles before it goes off. Knowing this is usually the case, I proceeded to start the car but guess what it didn’t start. Now they asked us to get to them for 9am, that battery should have been checked. We drove 60 odd miles home, light still on and when we got home my husband lifted the bonnet, and the engine compartment was absolutely filthy. I am going to contact the finance company, and also get the car checked by Hyundai. PLEASE CHECK CARS PROPERLY if buying from this dealership, as all they are worried about is making a sale. Mrs D

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Dealership Information

Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.


But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
528 reviews4.7 out of 5 stars — Rated Excellent
Excellent
434
Very Good
87
Average
2
Poor
3
Terrible
2

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    Contact Information

    Address

    Essex Car Company
    New Road
    Rainham
    Essex
    RM13 9EB

    Get in touch

    01708 865 578
    http://www.essexcarcompany.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 16.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    54%
    Percent of reviews responded to by this dealer

    Additional Information About Essex Car Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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